We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Money Transfers

Currencies Direct Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Transfers.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Chris C

    Date: 12/27/2024

    Chris C

    Date: 12/27/2024

    Currencies Direct has been a JOKE of a financial services institution - why would I say this? They have consistently given me the run around and disregarded my formal complaint after they literally decided that an almost $11000 transaction where they lost my money and have been unable to find it. They constantly tell me we just cant get our payments service team to reply. They use confusing nonsense to explain that they just cant do anything but to keep checking. But they promise to come back to me within 24 hours and then they dont. I get incomplete and misleading information. Since Nov 12 2024 they have kept me from my money and have decided that my money isnt worth finding with any true effort. Nor have they bothered to reimburse me as i am a customer. They are regulated by the *** and they are 6 weeks into this and if they go any longer they are very soon in actual violation of the law I believe. But in any case their lack of care for their customer and their lack of true concern for proper customer service is clear. Do not take them seriously as a truly responsible financial service where you trust your money to them. WATCH OUT!!

    Currencies Direct Inc.

    Date: 01/15/2025

    Dear Mr. **************** you for trusting us to facilitate your transactions since 2023. We appreciate your feedback and are sorry to hear about the challenges you are facing with the funds from your wire transfer dated November 12, 2024.I would like to apologize sincerely for the inconvenience caused and provide you with a clear overview of the situation:1.On November 12, 2024, you initiated a Wire Transfer ACH transaction for nearly $11,000, directing the funds to a third-party recipient via an intermediary bank.2.Unfortunately, on the same day, the recipient changed banks, leading to a new account number that was not provided to us ahead of your transaction. This resulted in your funds being placed in limbo. We are processing your payment based on the account details initially provided, which, as confirmed by both the recipient and your forwarded complaint, are now outdated. The third-party receiver indicated they sent you three notifications regarding the change of banking details.3.We acknowledge that the Christmas holidays contributed to a delay in sending the required Letter of Indemnification to the bank, as requested, to facilitate your refund.4.Our customer service team has engaged in multiple communicationsthrough calls, emails, and chatswith you, the third-party receiver, and the intermediary bank. Despite our best efforts, we understand that the issue remains ************* of today, we have contacted the third-party bank once again. They have confirmed that your funds are still available with them, and we are actively pursuing a resolution on your behalf. The Letter of Indemnification is currently under review by the other bank, and we await confirmation regarding the completion of your refund. However, please be advised that we cannot provide a specific timeline for when the funds will be returned.Once again, we sincerely apologize for the delays and the frustration this situation has caused you. Rest assured; we are committed to resolving this matter as swiftly as possible.

Currencies Direct Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.