Reviews
This profile includes reviews for Acrisure Mortgage , LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3 Customer Reviews
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Review fromHarold G
Date: 08/26/2024
1 starPATHETIC CUSTOMER SERVICE Should be zero stars.I strongly advise that you avoid this company. It is IMPOSSIBLE to speak live on the phone with someone. Yes, they have a toll-free number you can find on the Web but you will never be connected with a real person.If you have a problem you are forced to use their online chat. You can request a live person for the chat but these people are useless. The most severe problem I had was that I was overcharged for my property taxes by the county I live in. I notified *** not to pay the bill while I worked to resolve the matter with the county assessor. *** paid the bill which was $3.400 too high. Even after providing *** with the corrected tax bill It took me over 6 months, a registered letter not to mention a ton of stress to finally get it resolved. *** was about to raise my monthly mortgage payment over $1,000 to cover "escrow shortage" and adjust to what they say was my new tax rate. What could have been resolved with a simple 10-minute phone call dragged on for over six months.I just sold that house and FBC withheld two months of mortgage insurance ($552) from my escrow balance. When I questioned why they had done this, they said that the mortgage insurance was paid in rear. This is bogus, I paid mortgage insurance from the very first day of my loan. I asked for a detailed statement of the charges they would not comply.Review fromJeff G
Date: 12/30/2023
1 starJeff G
Date: 12/30/2023
Poor customer service. Slow to respond and first level is not knowledgeable and can't resolve issues. Managers will call you back and are kind and helpful, but that kindness doesn't achieve results. Problems remain unsolved for weeks while you have endless conversations in the secure messaging section of the web page.
The phone system will just spin your around in circles, never getting to the person or department who can solve your problem.
Never would I use or recommend this company again.
Acrisure Mortgage , LLC
Date: 01/08/2024
Dear ******* We sincerely apologize for any issues youve encountered with our services. At ***, customer satisfaction is our top priority. We called you on Friday, January 5, ****, and left you a voicemail. At your earliest convenience, please call us back to discuss your concerns.We value you feedback and are committed to resolve this matter promptly.Best, The *** Customer Support TeamReview fromMonica S
Date: 11/14/2023
1 starI believe Mortgage companies are always in it for what is the most gains for them but some do have also customers in mind as well....for me FBC mortgage and my loan officer Spencer ***** only had one thing in mind and how much can we screw customer and what is the most we can get out of them by creating lies and deceiving them. They change loan estimates multiple times around closing time which they know they have the upper hand because it is late in the game and you have no other choice. Spencer sent over an estimate in which it showed the loan amount of the house for a higher price then agreed but with much lower down payment. He called to say he screwed up and that if we wanted to leave as it is with higher price and lower down payment knowing that 80% of customers would agree because of course you going in with much lower payment then you thought...they were asking me for 22k and then he came with 15k that is almost 7k lower than you thought for the downpayment....so of course I fell into the trap and agreed to the higher price on the house and lower payment only to find loan estimate one day before closing that they raised the price of the house and was still asking for 22K for down payment. when confronted Spencer he did not know what to say and have me the run around a bunch of lies. Stay away from this loan service company and do yourself a favor and go to local bank or credit union. If they tell you if you service with them and they will pay for your closing costs you end up paying it in the end and they just move around numbers in their loan estimates.....very unethical of a company and a person as Spencer is.
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