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Business Profile

Motorcycle Dealers

Orlando Yamaha Kawasaki

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a brand new 2024 krx with 0 miles on it for around $30,000 the 6th of February 2024 knowing it needed to have the radio replaced I figured it would be an easy process but as well as the radio with less than 24 miles the check engine light came on. Was given a paper by dealership stating theyd replace the radio and a phone call later saying they would at the same time replace radio look at the 2024 krx for the issue on the check engine light. The sales department was very convincing and went the extra mile for the sale. But the after purchase customer support and service department along with management by Orlando Yamaha Kawasaki has been god awful. No one knows anything, every time I call in its either a the person who has the answer isnt here or we dont know call back another time. They have had the krx for 2.5 weeks already claiming they dont have the time to work on my project. They made all the time to get me in the door for purchase but dont have the time for a customer who just made a purchase for $30,000. I am hoping by submitting this the owner of the dealership can give me a call to help get this issue resolved because management cannot or seem to care much about customer service end of the business.

    Business Response

    Date: 03/09/2024

    When this new vehicle was purchased, it was covered by the Kawasaki Manufacturer's warranty.  We must follow instructions from the Kawasaki tech team on how to proceed.  We have completed all we can to this point.  This is an off-highway vehicle and Kawasaki now wants us to test ride it for 2 hours to see if it still overheats.  This is an odd request as we have never received it before.  Furthermore, we are in Orlando, not in any suburban area where we can easily get to a spot to ride this off-road vehicle legally for 2 hours.  We are waiting on Kawasaki to tell us how to proceed.  My service manager has been in touch with this customer, ********************** customer relations, and the ********************** tech team regularly.  The customer has also been in the loop with my sales manager and customer relations.  There is nothing I can do to expedite this request as all parties are already involved.

     

    Customer Answer

    Date: 03/09/2024

     
    Complaint: 21407525

    I am rejecting this response because:

    is this a response from the owner of Orlando Yamaha Kawasaki or management? It sounds like its from management. The Kawasaki warranty plus is compromising by expediting parts and extending the warranty by the ammount of time its been in the shop. The recent update I have had from yal is yal are booked and have no time to complete my project and there is no telling how long it will take to complete it. You have had this side by side for 2.5 weeks there is no reason as to why this small project is taking so long. If yal are under staffed and this is the reason its taking so long the owner of this company should know so he can hire the *************** to keep up with service department. Or if this project is just being extended to be spiteful the owner of this company should know this as well to correct management department. None the less I hope I can receive a phone call from the owner of Orlando Yamaha Kawasaki. 

    Sincerely,

    *************************

Orlando Yamaha Kawasaki is NOT a BBB Accredited Business.

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