Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Florida Smart Movers to relocate their belongings during their move from ***********, ** to **********, **. They were provided with an estimate from Florida Smart Movers for around $1,500. Once the services were completed and the movers had possession of their belongings, they informed ****************** they owed additional fees upwards of $10,000 in order to have their belongings returned to them and holding their items in a hostage move situation. It was requested for their belongings to be taken off the truck and placed back in their garage, but the movers said in order for them to do that it would cost $3,400. They demanded payment be made before the truck left via cash or money order; however, banks were closed and exceeded the limit I could request to take out. It was required that I pay them via wire transfer the next business day and my belongings would be returned from their storage facility. I wired the additional $7,963 to a company "One Man One Van" which were the instructions given to me by the company. After I wired the money one of their "supervisors" then told me that it would be an additional $1,900 to have my belongings loaded onto their truck and delivered from their storage facility. All of these costs and charges were hidden and never told to me upfront. I've contacted attorneys, the **** and police officers in both counties about the situation. One Man One Van is registered to *************************** who according to news articles was convicted of the same scandal out of ***** earlier this year. These people need to be stopped. They're holding people's property for ****** and extorting people. At this point, I've had to pay the movers $11k to move me from one city to another which is only 2.5 hours away. Their *** number listed isn't registered with the *** and demanding payment immediately is against the law for any business.

• Initial Complaint

  Date:06/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi Team,Issue- Cheated Me in terms of Money. What i agreed and what i billed is totally different.Date of shipment- May 28th 2024.Company Name: Florida Smart Movers. [The address and company is not all exists physically at a single location]Shipping Departure Location: *********************************************Shipping Arrival Location: ***** ********- ******Problem Details:My Name is ****************************************** and as part of my home shifting i talked to Florida Smart Movers and agreed on email and on calls with all the details of inventory, space and amount. I received estimate quotes on emails. Once my things are loaded started asking me more prize and demanding me amount till date. I have a family with two kids and staying without any household items at home from last ten days. Am genuine and i have all the documents with evidences. Please support me.Initially i was agreed to - 1449. Later while loading they took 2600 $ and finally when un-loading they are asking me 3200 & more. They are raising all irrelevant things and taken their own decisions and cornered me.Please call me on ***************. I will explain and provide all the facts what to be submitted.

  Customer Answer

  Date: 06/12/2024

  The attachment is an email that i sent to the Movers who all i involved from Day-1. 

  - A clear detail steps mentioned that i go-through from Day-1.

  What i come across from this Company:

  1- *********** address mentioned over the emails is not a valid address. The *** Code of that street itself does not correct.

  2- ************ Physically not located at any location to GO and Speak Directly.

  2- The Sales Person from this company gives a less quote and agree with us on the 7 ***************** In my Case amount is - 1449 $.

  3- They will collect Money (In CASH) only. Only advance is collected 400 $ from me. Other amounts 800 $ + 1400 $ collected from me by Cash.

  4- Only Phone numbers will work in this company and they will blackmail us and demands us and ask us to pay the amounts before delivering the Goods.

  5- ************ never replies on emails on the terms and conditions what they agreed on Phone conversations.

   

  Am asking to Show my Package at Delivery and then collect what really to be paid. But they are not agreeing for that. I suspect whether my packages are exists or not.

   

  Note- Sir, I have all the evidence from Day-1. I request please stand by me and do Justice for me. If possible please call me for any further information on - ***************.

   

  Business Response

  Date: 07/03/2024

  Our company extends its sincerest apologies for the difficulties experienced during your move.  Our company has a dispute resolution process that will address any issues that you experienced during your move.  Please reach out via *********************. 

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had hired Florida smart movers US DOT: ******* to move my home from a home in land o lakes to new port ****** and they quoted me $415 with some discounts as a customer. I explained what was in the house to move. They gave me a quote for 3 movers for about 4 hours and an hour drive and said if there was overtime it would be 115 per hour. We had about 6.5 hours and it should have been no more than $230 more 1. They came late 2. They used packaging materials without my permission (when I asked why she said they had to use materials because I hadnt put a plastic wrap on my mattress. She told me did you tell the movers themselves you dont want packaging materials used- I told her to only use the materials free quilts that she said was included. 3. they packed about 1/3 of my stuff including the most expensive of my possessions. 4. they put my things on the truck then locked it and gave me a final quote of $2000 and demanded it to be paid in cash or money order, would not let me get my things back off the truck, and threatened to drive away and put it in a warehouse and charge me for it. wouldnt take a payment plan. they were going to drive away with my belongings and said they would charge storage even though they said i qualified for a month of free storage on my quote. they charged $300 just for "bulky items $375 for packaging materials and took off all discounts because it was over the original quote time. They didnt mention that when they quoted me that that could or would happen.5. On top of that they broke a lot of my furniture 6. They dropped off my furniture and materials at my new place and didnt set anything back up even though that was the expectation conveyed when I hired them. 7. Even after all of this they had the nerve to ask for a tip. Turns out they were just hired help from the moving company off of a job posting board like Kraigs list. 8. They hung up in my face when I was asking questions

• Initial Complaint

  Date:03/27/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. I contacted the moving company and was quoted $550 for 4 hours moving 1 hours driving for 3 man. I made it clear all the items and it was on the 3rd floor no stairs. They got a deposit of $250 by card when I booked and today when they arrived I had to pay $225 by cash (70% before the job started) the 2 guys loaded everything and after gave me a bill of $2.151,63. I said that was not what I agreed to pay. They put me in contact with the office and the lady called ****** said if I dont pay they will keep all my furniture. I called the cops and he came. He said because I was not in danger and its a civil matter he couldnt do anything. I had to pay to be stolen right in front of a cop. The agreement was $550 for 3 queen ******** assembly and deliver. I got ripped of, they just dropped, didnt assembly and took all the screws with them. I had to get money from friends to be able to pay to get my furniture back. When I asked if they could just leave it and not take it they charged me $1k. I have a lot more evidence that I was scammed by a group and a cop didnt do anything. Im extremely disappointed, upset and frustrated that someone stole from me right in front of a cop. This moving company is a scam and needs to stop taking advantage of people. Im a single mother and I work a lot to provide for my kids.