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Business Profile

Moving Companies

La Rosa Del Monte

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jose B

    Date: 01/08/2024

    The ********** of ******* contracted the movement of my household goods from ************** to ***********. Somehow La Rosa del Monte was subcontracted in Orlando to push my household goods to ***********. I received a partial delivery a week after the selected delivery day; this shipment done three months. The other part of the delivery is about motorcycles and still they haven't deliver because Hacienda *********** is not cooperating after they collected the tariffs and do not want to provide what they called "el levante"; a form that authorize the shipper to go ahead with the delivery. Now, there is a bike that does not have the Title and that is where I got the biggest issue with. When the transfer of responsibility happened between companies so La Rosa del Monte pick up the service. They should have know better that *********** Law dealing with Hacienda was going to be a problem. Now they are saying that this is the first time that this happened. The only doable choice is that they send back the motorcycle and I have to pay back the expenses that at this time they haven't provide. I do believed that they shouldn't accept the motorcycle while in the mainland due to the lack of title if that was going to be a problem. The other choice I suggested was for them to destroy the motorcycle as I can imagine is going to be too expensive and it wasn't going to be cost-effective. So far, that is a NO GO. La Rosa del Monte must be accountable for their lack of doing the things correct from the beginning. Again, while all the merchandise was in the mainland (US) they should have not accept the bike without the title and also they should needed to request all the title to include the affidavit on the bike without title from the company that sub-contracted them. They should pay all the expenses to move the bike back all the way to **************. Thanks that I am going back if not what do we do with that bike? Can't be destroyed, introduce as a part bike...

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