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Business Profile

Moving Companies

On Demand Logistics Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Important information

  • Customer Complaint:
    Consumers with a complaint may also file a complaint with the Federal Motor Carrier Safety Administration (FMCSA) concerning their experience with the broker and the actual mover at Protect Your Move

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke to the Manager of 24-7 logistics in regards to moving from ** to **. The first estimate he gave me was very high compared to his competitor so he said he would give beat them by 10% and he explained to me that they will charge me alot more when they deliver for one reason or another. All said and done that's exactly what he did. Charged me 500+ dollars more than original price given. Told me I would have my delivery on Saturday, I didn't have my stuff till the following Thursday. Which I would like to add that from the first conversation I told him I couldn't get deliveries during the week and if it has to be I couldn't do it after 7pm due to noise orders where I live. Drive was suppose to be to me between 4-6pm didn't show up till almost 8pm. Gave me a hard time with payment...threatened to leave my house with my stuff and paid in full because I used the wrong form of payment. The driver dropped a good percentage of my stuff outside in the parking lot, didn't even acknowledge it. I asked for adjustments to my bill and I have yet yo have anyone answer me phine calls since delivery. I'm asking for a refund for this horrible experience...I hope this can be shared for other people to see and they don't have to go thru the same thing.

On Demand Logistics Services, Inc. is NOT a BBB Accredited Business.

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