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Business Profile

Oil Changes

Take 5 Oil Change #1122

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an oil change completed on 6/5/24 at Take 5 Oil Change #1122 located at *******************************************. On Friday, 6/7/24. While driving a total of 2 quarts of il had to be added On Sunday while driving around after a couple of hours, the check oil light came on once again. We purchased two quarts. Upon putting the second quart in the trunk we found oil all over the rear bumper. I told him to monitor the oil closely and immediately return to *******. This was at approximately 4:30 pm. At around 11 ************** Alternative called and said they found that the engine drain plug was loose, and the Filter plug was missing the Oring seal. Also the entire undercarriage of the vehicle soaked with oil. The total cost of the check, repair and parts came to $352.26. This issue was 100% due to the Take 5 persons and lack of quality control to perform the work considering loose and missing items, I am requesting a complete refund of the oil change $142.16, and the $210.10 for getting the vehicle repaired for a total of $352.26. While at the East Colonial store I explained the issue to the assistant manager who called the manager. The manager ****** was very confrontational and disrespectful on the phone and did not even want to discuss the matter. On 6/14/2024, I arrived at the business at approximately 8:30am and the manager was not in. I was told he should be in soon. When he arrived, he immediately tried changing the subject and attempted to interject something was racist. When questioned about what he was trying to insinuate, he said he did not mean to say that and changed the subject. I showed him the picture of the filter plug missing the Oring and the findings for the vehicle. -I am also including four attachments.- Complete description of the issue - Picture of the filter plug on the left side missing the O'ring - Take 5 ********** ************** Alternative Receipt

    Customer Answer

    Date: 06/19/2024

    The business refunded the $142.16, However as stated in the complaint, I am requesting the expense i had to pay to get the vehicle fixed due the issue where the technician failed to tighten the engine drain plug and failed to install the O'Ring on the oil filter plug. That was cost was $210.10. 

    Customer Answer

    Date: 06/20/2024

    The business refunded the $142.16, However as stated in the complaint, I am requesting the expense i had to pay to get the vehicle fixed due the issue where the technician failed to tighten the engine drain plug and failed to install the O'Ring on the oil filter plug. That was cost was $210.10. 

Take 5 Oil Change #1122 is NOT a BBB Accredited Business.

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