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Business Profile

Oxygen Producing Equipment

Applied Home Healthcare Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oxygen Producing Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called OxyGo at ************ for over 4 weeks. My fathers OxyGo portable oxygen concentrator is not working. I have been told by customer service that if I couldnt find a facility that would fix it, to call OxyGo back and they would work on finding a solution. This portable oxygen concentrator is still under warranty. I called back when no facility would work on it. I have call countless times and been told by customer service that they have escalated my concern to corporate and they would contact me within 24 hrs. I called 3/8 and was told *** a field representative that works on these concentrators would call me directly and find a place and time to look at the concentrator. I received no call and called again 3/12 was told *** was ill and they would get another field representative to call me. I called 3/13 at 10:33am and was told corporate would contact me. I never received a call. I called again 3/14 at 8:57am and spoke with the same customer service representative that took multiple calls including the one from 3/13. She again stated she was putting in a different escalation and I should be receiving a call asap same day. I again still have not received any response. We just want the portable oxygen concentrator fixed. I have even stated we would pay and not use the warranty. I have offered to meet one of their field service representatives anywhere in the *************. Their is absolutely no follow through with the promises being made of getting my fathers oxygen concentrator fixed.

  • Initial Complaint

    Date:07/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 Oxygo portable concentrators for my 83 year old mother, **** ******* in 2020. They worked off and on for a couple of years, but neither one is still in operation. I sent one unit in to be fixed in February of 2023,(for the 2nd time) and they kept it until late April. After charging $130 for fixing it, it only lasted 3 days before it broke down again. The second unit was sent in late April 2023, and they still have it. They will not speak with me, they tell me I have to go through the medical supply store where we purchased the concentrators, but they are just a go between. Oxygo will no longer speak with them either. The two units cost over $5,000, and this is something that she is depending on to survive. They were paid in full by my mother, she didn't use insurance at all.

Applied Home Healthcare Equipment is NOT a BBB Accredited Business.

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