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Business Profile

Pool Supplies

Amenity Pool Services of Orlando

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Supplies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 24, 2024, I paid a deposit of $2,725 out of a total of $5,450. I asked for them to move forward on this project on July 8th and agreed to the quote. I was told the project would begin within 3 days of them receiving the deposit. This project was for the replacement of coping around my pool.After numerous delays and promises, the project finally began on August 27, 2024. They said the project would take 3 days approximately. The coping project itself was completed around September 7th, nearly a week after the estimate, however the debris was not cleaned up and my backyard and pool were a mess. The pool was full of debris. I requested clean up on numerous occasions with no success.On September 17th I was promised it would be completed by Friday the 20th or no later than the 21st. The tech did not show up on the 21st as promised and the company has not responded to my inquiries since. My pool is full of construction debris and they will not remove it. Promises and deadlines have been made and broken at least six times.

    Business Response

    Date: 10/02/2024

    As of today, October 2, 2024, all projects have been completed. If there is any additional work that still needs to be addressed, please do not hesitate to let us know.
    We sincerely apologize for the delays and miscommunications regarding your project. We understand the frustrations caused by the missed deadlines and the incomplete cleanup of debris from your pool area. Your concerns about the lack of follow-up are also valid, and we regret not responding promptly.
    Please know that we take your feedback seriously and we expedited the remaining cleanup process to ensure your satisfaction. We understand the impact this situation has had on your experience, and we are committed to making things right.
    We greatly appreciate your patience and your feedback, which will help us improve our services moving forward.

    Customer Answer

    Date: 10/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* Stuck

  • Initial Complaint

    Date:08/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scheduled pump repair and quote for replacing filtration system.They required $130 prepayment.A person showed up, I showed him the equipment and 20 minutes later he left.No work done, no quote, nothing.Contacted company and was told he was returning.Called back and requested refund since I had not received a quote, nor any repair.Was told refund would be issued by end of day.A week later they would not transfer me to manager and refused to give refund stating they had delivered a quote.

    Business Response

    Date: 08/26/2024

    The initial call came in on 08/12/2024 at 11:21AM and was scheduled for 8/14/2024. The attached quote was submitted on 08/14/2024 at 12:55PM, the day of the visit. 

Amenity Pool Services of Orlando is NOT a BBB Accredited Business.

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