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Business Profile

Portable Storage Units

Public Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portable Storage Units.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Public Storage Excessive fees.

  • Initial Complaint

    Date:01/23/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been consistently harassed by a employee manager accusations of sleeping and or resting while conducting my necessary sorting and trying to organize household items I wish to sell. First incident involved myself and friend taking a break on a couch in my unit. Manager says we are not allowed to rest. She was unnecessary abrasive told us we had to leave.. second incident I was moving and arranging furniture. I was in the back of my 10X25 unit full of furniture. She yells into the unit and accuses me of sleeping. My unit is door wide open. I told her to come on back that I was organizing furniture that I plan to sell.
    Yet again she takes an abrasive position. Threatens to throw me out of my storage unit. I have curtain divider set up inside my unit because people drive past and I do not want them to case my belongings for possibility of theft. One week previous a crime ring try to pry units open with crowbar I was so scared 4 vehicles were involved and precisely 8:40 pm the crime ring used gate code to exit the storage facility. I reported the insident to employee and express the exact date and time and to suspend the code that was used. There is a lack of adequate lighting and security. I do not feel safe and feel a divider / curtain is absolutely necessary to keep "eyes" off my valuables and belongings. Same manager demand I remove divider I told her I pay money for my space and if I needed a divider curtain to help protect myself and my belongings that was my prerogative and did not understand why She being manager was so mean spirited and abrasive toward me. I have never been treated so badly at a storage facility ever. I do not understand her motive for being so vicious and mean spirited. My treatment is nothing short of harassment! I have never had any problems ever in my years of using storage facility. I am really disappointed in my treatment. I no longer want to be at this location but financially stressed.Regards -** ******

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