Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **(HE = THE OWNER) 6/21 I REACHED OUT TO THIS COMPANY FOR MERCHANDISE FOR MY BUSINESS. ON 6/23 I RCVD AN INVOICE FOR 3XL SHIRTS AND A BUSINESS FLYER. ON 6/24 I SUBMITTED PAYMENT OF $148.57 ON 6/29 I WAS ADV THAT MY LOGO HAD A LOW RESOLUTION AND NEEDED TO BE RECREATED. THE OWNER ALSO STATED THAT HE WOULD SEE WHAT HE CAN DO WITH THE ORIGINAL IMAGE I TOOK. ON 6/30 HE SAID HE COULD FIND A DOG LIKE MINE AND ADD MY DOGS DETAIL TO IT AND I RESPONDED IF HE CAN TRY TO MAKE IT LOOK LIKE MY DOG THATS FINE ILL PAY BUT IF NOT ITS OK BC I DIDNT WANT ANOTJHER DOGS PICTURE AS THE FACE OF MY BUSINESS(SO I DIDNT PAY) ON 7/1 I TOLD HIM NOT TO CREATE ME A LOGO BC I WAS NOT GOING TO LAUNCH AS I WAS SPENDING OUT TOO MUCH MONEY AND I NEEDED TO START SELLING PRODUCT TO GET SOME MONEY BACK I USED AS START UP. HE OFFERED ME A REFUND BUT I SAID NO BC I WOULD EVENTUALLY STILL NEED THE ITEMS. ON 7/18 I REACHED OUT TO LET HIM KNOW I HAD A LOGO AND I WANTED TO MAKE SURE IT WAS PRINTABLE AND HE SAID IT WAS. ON 7/26 HE SAID MY ORDER WOULD BE DONE THAT WEEK AS HE HAD TO ORDER A NEW HEAD UNIT FOR THE HEAT PRESS. ON 8/1 I REACHED OUT AGAIN BC I HAD NO PRODUCT AND HE SAID IT WOULD BE DOME THAT WEEK AS THERE WERE ORDERS BEFORE ME. I BASICALLY ASKEDHIM WAS HE 30 DAYS BEHIND ON ORDERS BC MINE WAS PLACED IN JUNE AND WHN I GAVE THE CORRECTED LOGO, I ASSUMED THE LOGO WOULD HAVE BEEN JUST STUCK ON MY ITEMS. HE WENT TO SAY HERE WAS A DELAY ON MY PART (THE LOGO CORRECTION) AND IT WOULD BE DONE HT EWEEK OF 8/1. HERE IT IS 8/5 AND I HAVE NO PRUDUCT HE HAS BEEN HAD MY MONEY SINCE JUNE BUT AFTER - MY COUSIN (WHO SPOKE HIGHLY OF THE OWNER) CONTACTED HIM, THE OWNER CLAIMED THERE WAS AN ISSUE WITH PAYMENT. THERE WAS NEVER AN NSF FOR MY PAYMENT! I ASKED WAS MY ORDER STARTED AND WHEN I DIDNT GET A RESPONSE I ASKED FOR MY MONEY BACK. HE THEN SAID THERE WAS A 50% REFUND POLICY AND NO REFUND AFTER 30 DAYS BUT HE WOULD GIVE ME 50%. I INITIALLY SAID KEEP IT BUT I CHANGED MY MIND BC HE COMPLETED NOTHING!