Complaints

This profile includes complaints for ZRS Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ZRS Management LLC

  2001 Summit Park Dr Ste 300 Orlando, FL 32810-5907

• 

  ZRS Management LLC

  20525 S Charleston Boca Raton, FL 33434

• 

  ZRS Management LLC

  7600 Highmeadow Dr Houston, TX 77063-4800

• 

  ZRS Management LLC

  333 E Palmetto Park Rd Boca Raton, FL 33432-5167

• 

  ZRS Management LLC

  1919 Clarendon Blvd Arlington, VA 22201-2918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved out of one of their properties on Oct 14, 2022, The ********** ********** ***** ********* ** ****** ********** ****** **** ****** *** ******** *** originally known as ************ ********** ********** until the current management team took over, per my rental agreement and followed up one week later to inquire the status of my security deposit refund. I was told I was owed $420+ however stated that "the mail is running slow so please give them 30-90 days." Called Dec 29th and someone stated the property manager would call me back. NEVER HAPPENED. Called again Jan 5, 2023 and they told me several others did not receive their refunds EITHER, however checks will go out next week. NEVER HAPPENED. I then allowed another week and a half to go by and decided to go to the leasing office to demand to speak to the property manager on Jan 19, 2023. Someone greets me and asks if I have an appointment and I stated I have waited over 90 days for my refund and have NOT received it, I don't think I need an appointment and then waited an hour to speak to the property manager. The property manager begins to tell me another excuse and states that they have not been able to access the system, HUNDREDS of other residents have not received their refund either, but she assured me that I would have a check number and tracking number by the following Tuesday, Jan 24th, when they "issue checks." I received a check number Jan 20, 2023 and was told a "tracking number to come." It is now Jan 27, 2023, ONE WEEK LATER, and I still have NOT received my refund! Insane! I was never late on my rent and left the apartment in pristine condition despite the condition of the overall building which was at times noisy and infested which I stated as my reasons for leaving.

  Business Response

  Date: 01/27/2023

  We apologize for the inconvenience, and delay. However, we do show a new check was issued on January 20th, 2023, check ***** in the amount of $420.32 to the address *** ***** **** ** **** ******* * ******** ** ****** The check is cut through a third party vendor and sent directly to the addressed specified. If this may not be the correct address, please email ****************************. Please also let us know if you do not receive this check by end of next week. 

  Thank you for your patience

  ZRS Management Corporate Support 

   

   

• Initial Complaint

  Date:01/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living in unsanitary conditions for 4 months now. My upstairs neighbor has been allowing their dog to urinate down on my patio furniture after letting them know twice that it was happening. I then went to the front office where they have done nothing to immediately rectify this situation. I have complained everyday took pictures and videos for evidence and the front office property manager as well as the regional manager has done nothing. They keep saying they need proof and I have video and picture. My patio as well as patio furniture is saturated with urine dog hair a possibly fecal matter. My son and I could very sick. They are not taking proper action to stop this neighbor from maliciously causing me distress and filthy living conditions. I feel it's discrimination. This is a matter that they have been sitting on l was suppose to dealt with immediately. My rights as a tenant and laws are being broken and violated. They are abusing their power and has a history of doing so. This corporation needs to be looked into extensively.

  Business Response

  Date: 02/20/2023

  Notices were sent to the resident above regarding the complaint.  On site management team did speak with resident living above complaining resident and requested they make sure they are not leaving their pet unattended on the balcony.  Resident was also asked to remove pet crate from the balcony.  It was explained to the above resident that if they are leaving their pet unattended on the balcony and if it is found that the pet is actually urinating on the below resident, this will be considered a violation of the lease agreement.  Management then spoke to the complaining resident to let them know that if the above resident is found to be in violation of the lease agreement, then management will term the lease and request they vacate.  It was explained to the complaining resident that there is a legal process that must be followed in order to term a lease.  Below resident was demanding that management force the above resident to get rid of their pet.  Again, management attempted to explain there is actually a legal process that must be followed.  Notices have been sent, inspections were completed and management found pet removed during last inspection.  

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After moving in September my AC went out in November. I was told the compressor was broken. Yes, a building that opened in February 2022, had a AC compressor go out November 2022.
  
  Not only did this property fail to resolve the issue properly. It took a outside contractor to come in and fix the compressor on day 6 after they knew that was the original issue the first day. Now they are refusing to prorate my rent that month for the 6 days I couldn't stay in my home.
  
  The regional manager and property manager have decided instead to play games with me via emails and pretend they are resolving the issue with me for over a month.
  
  This property investigated my hotel bills illegally and tried to violate my privacy, they tried to get me to sign a form that "released them from all claims" in order to get the days I was inconvenienced prorated.
  
  I was told they can not guarantee the compressor will not break again so they want to be released from responsibility. However that is this property's responsibility once I signed the lease.
  
  They have d*** nothing but stall, waste my time, and disrespect my intelligence.
  
  This property lacks integrity, character, and authenticity.
  
  These apartments are cheaply made. Thus, their response is to refuse to resolve the situation appropriately, or take true accountability.
  
  Cheryl P****** the regional manager who continues to pretend she was assisting me. When she was getting employees to check me hotel records. Ernesto G******* is the property manager telling me they can't confirm these things won't happen again. Both employees tried to get me to sign a form to release the property from all claims.

  Business Response

  Date: 01/23/2023

  Hello, 

  Please see below response sent Friday, January 20th. 

   

  From: Bob B***
  Sent: Friday, January 20, 2023 5:01 PM
  To: [email protected]
  Subject: BBB Complaint Case# ******** *********************************
  
  To Whom It May Concern,
  Bob
  B*** here, with the law firm of O’Conor, Mason & B***, P.C.  I am
  legal counsel in Texas for ZRS Management, LLC and its residential communities,
  which in this instance includes a community in Richmond known as The
  Wildwood.  With respect to the issues raised in the BBB Complaint
  referenced above, please direct all further communications solely to the
  undersigned. 
  Our
  firm has recently been asked by our client to handle the matter of tendering a
  response to this BBB Complaint as well as trying to see if an amicable
  resolution can be reached with the complainant.  The complainant is, we
  understand, represented by legal counsel and we have been trying to get in
  touch with him to ascertain if this matter can be resolved.  Accordingly –
  since our calculations are that a response to the complaint is due next Monday
  January 23, 2023, we would appreciate it if your offices would grant our client
  at least a 2-week extension to the present deadline to file a response with
  your offices.
  We
  look forward to your response – thank you for your time and have a good
  weekend. 
  Very
  Truly Yours,

   

  
  Bob B***
  O’CONOR, MASON & B***,  P.C.
  **** ** ***** ***** ***
  Houston, Texas 77057
  ***** ********* **** **
  **** ***** ********
  

  Business Response

  Date: 01/23/2023

  Hello, 

  Please see below response sent Friday, January 20th. 

   

  From: Bob B***
  Sent: Friday, January 20, 2023 5:01 PM
  To: [email protected]
  Subject: BBB Complaint Case# ******** *********************************
  
  To Whom It May Concern,
  Bob
  B*** here, with the law firm of ******** ***** * ***** ***.  I am
  legal counsel in Texas for ZRS Management, LLC and its residential communities,
  which in this instance includes a community in Richmond known as The
  Wildwood.  With respect to the issues raised in the BBB Complaint
  referenced above, please direct all further communications solely to the
  undersigned. 
  Our
  firm has recently been asked by our client to handle the matter of tendering a
  response to this BBB Complaint as well as trying to see if an amicable
  resolution can be reached with the complainant.  The complainant is, we
  understand, represented by legal counsel and we have been trying to get in
  touch with him to ascertain if this matter can be resolved.  Accordingly –
  since our calculations are that a response to the complaint is due next Monday
  January 23, 2023, we would appreciate it if your offices would grant our client
  at least a 2-week extension to the present deadline to file a response with
  your offices.
  We
  look forward to your response – thank you for your time and have a good
  weekend. 
  Very
  Truly Yours,

   

  
  Bob B***
  ******** ***** * *****  ****
  **** ** ***** ***** ***
  ******** ***** *****
  ***** ********* **** **
  **** ***** ********
  

  Business Response

  Date: 02/13/2023

  Good Morning, 

   

  In attempt to resolve this matter, management would like to approve a credit of $350, which can be applied to your rental ledger account. So that we may move forward, ZRS is asking the Release of Claims be signed by all parties. This of course does not exclude management from future incidents, however, only pertains to the incident which took place in November. Per the lease contract, management will continue to assess any concerns that may arise while providing a timely solution after review. 

  So that the Wildwood Team can apply the credit as soon as possible, would you move forward with the signing of the Release of Claims if we added a disclosure of dates for the occurrence. 

  Please let me know, and I would be happy to make the
  adjustments and send back for your review.

  Cheryl P******

  Business Response

  Date: 02/13/2023

  Good Morning, 

   

  In attempt to resolve this matter, management would like to approve a credit of $350, which can be applied to your rental ledger account. So that we may move forward, ZRS is asking the Release of Claims be signed by all parties. This of course does not exclude management from future incidents, however, only pertains to the incident which took place in November. Per the lease contract, management will continue to assess any concerns that may arise while providing a timely solution after review. 

  So that the Wildwood Team can apply the credit as soon as possible, would you move forward with the signing of the Release of Claims if we added a disclosure of dates for the occurrence. 

  Please let me know, and I would be happy to make the
  adjustments and send back for your review.

  Cheryl P******

  Customer Answer

  Date: 02/13/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ******

  Customer Answer

  Date: 02/13/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ******

• Initial Complaint

  Date:12/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in this unit Sounds of Peninsula 24H on October 15,2022. The week of my schedule move in, my units were switched two different times due to issues with those units. The day before moving in to the unit I was informed that contractors are still renovating the unit but it will be ready for my move in, so upon walking three the unit, the Assistant Manager ****** assured me that all my concerns will be up to par for a new move in. When I moved in the unit, I found numerous issues and things were not completed as promised. I made her aware of my concerns. On October 21,2022 I submitted a repair order because my heat was not working. It's now December and my heat still has not been real and I have repeatedly submitted repair request for my heat through their maintenance site and spoke to them. The repair order keep getting closed stating that the repair was done when clearly it has not been. ************, ** temperature was dropping to 20 degrees right before Christmas, prior to this I had to purchase heater to try and keep my apartment warm. But they only do so much. I went in the office complaining about my heat still not fix for over 2 months. I was promised that it would be fox before the freeze Friday. Today is December 24,2022. And my apartment is freezing. I have submitted another repair request. Apparently this is not an emergency to them. At this point I want to be moved to their sister complex Bayside of Peninsula because that where I seem to have to go every time I need to reach someone in person. Or the can let me out my lease with no penalty. I pay my rent each month and in time. Even paid my first two months up front. I am very dissatisfied with the management of this complex. And for the money I'm paying it is ridiculous to have to live like this. When I moved in my apartment, door were bent, dry rotten, stains on floor, chips in floor, missing closet doors, fire exit filled with trash, crack in front door where light and air come through, light switches lifting off wall, cabinet doors missing, spots all over wall, painting peeling, drywall peeling, dented closet doors, bedroom door will not close/lock/ or stay secured. Paint peeling off shower and tub.

  Business Response

  Date: 01/21/2023

  Good afternoon, 

  The staff at ****************** has been working diligently with the resident ************** on the repairs needed in her home. This is to confirm that all items including cooling and heating, drywall, appliance, and touch up paint repairs have been completed to the satisfaction of the resident (Confirmed via email on 1/21/2023). Additional repairs including the sliding patio door is scheduled to be completed with a vendor next week (1/23-1/27) and any cosmetic issues that we couldn't fix have been notated on the account so that the resident isn't charged at move out. We were happy to help ************** and glad that she can enjoy her new home. 

• Initial Complaint

  Date:12/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The information they submitted to the credit bureaus do not match the invoice I received

  Business Response

  Date: 01/03/2023

  full response uploaded
  
  
  
  
  
  Please be advised that I, the undersigned attorney, represent ************************ Apartments
  in this consumer complaint made by ************************. I've reviewed the complaint and the other
  documents provided.
  First, ************************ declared bankruptcy in Chapter 7 on the 27"' day of August 2022. He was
  discharged from Bankruptcy on November 2, 2022. I include the bankruptcy docket sheet showing
  this information as Exhibit "A". Attached to Exhibit "A" is the discharge of bankruptcy for debts
  owed piior to the ling of the bankruptcy on August 27, 2022. Thus, ************************ only owed
  debts incurred after that date.
  ************************ vacated the premises on October 10, 2022. Included as Exhibit "B" is the Final
  Account Statement showing the amount of rent outstanding through the vacate date. Additionally,
  the bottom of the document clearly shows that "Tenant balance reduced to zero pending resolution
  of bankruptcy case 21-04466, the instant bankruptcy case in question. Thus, on October 21, 2022,
  when the Notice to Impose Claim was sent out via certied mail, the bankruptcy had not at that
  time had been discharged. Rather, it was discharged per Exhibit "A". Onsite staff mistakenly sent
  this amount to collections rather than trying to adjust the amount for debts incurred only after the
  bankruptcy had been led by me Consumer. Thus, in an excess of caution, I have instructed my
  client to remove the entire debt from collections retaining only the deposit as fu.ll and nal
  satisfaction of all debts incurred after August 27, 2022. I believe this would be just and fair
  resolution.
  
  See Attachment/File: ********** bbb.pdf

  Customer Answer

  Date: 01/04/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  It is fair and honorable solution.

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you are thinking about moving to any of their properties simply don't. My current apartment complex recently changed management to this management group and since then it has literally been A living hell! The first month of me renewing they overcharge me $900. I of course paid the money because I didn't want a late fee or to get evicted. So I paid the extra and called the office however I never got a call back. So time goes by I called and I call every time I call the manager is never available or in the office. I didn't get an email saying that they undid my renewal and that I would have to resign again. So I called again and of course no answer no call back. I have been calling for over a month with no return call. So another month comes up and I overpay due to the fear of being evicted or it going on my ***************. I call and I call abs of course it's just the manger isn't available. They have stolen well over ***** and refuse to contact me or write back

  Business Response

  Date: 12/28/2022

  To Whom it may concern:
  When ZRS took over Management of the asset, she had a balance due from Greystar. She paid late with us in August and then September's rent payment was returned. She failed to pay the full amount due and continued to incur fees and a balance due. The lease was up at the end of October and when she signed the renewal contract, she did not provide renters insurance. We had been asking for a renters insurance policy since 10/4/2022. We have documented that we asked for it at least 4 times starting before the renewal process even began. The renewal completion was not completed until 11/28/22 and the new lease started 10/29/22. Due to her lease renewal being entered a month later the system charged her mtm fees. The team went into her ledger and reviewed all charges. They have corrected the rent amount that was billed in November to reflect the renewal rate and not mtm fees. She now has a credit on her account of $656.58.

• Initial Complaint

  Date:12/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 9th, 2022, was without a stove for 10 months!We moved to *********************** Apartments on December 16th, 2021, at the time our total rent was $2,350 a month. The stated price they advertise was less than what you actually paid. All sorts of fees are added, but I will discuss this at a later date.On or about February 15th, 2022, I noticed a small crack on our kitchen glass top stove. The next day I told the maintenance person about this, and he said he would look into it. A few weeks went by with no contact, so I went to the office and told them. I also stated that the crack was getting larger, and we were unable to use the stove due to a fire hazard.In March of 2022, I was told they would have to order the part and would take at least a month. Well, 2 months went by without having a stove...so again, I went to the office and told them again (this time I recorded the meeting, see the audio section of this site) Was told that it was not covered by the warranty and could take another month for the part to get in. During that time the crack got larger and so I checked it the burners still worked...all but one did, so I told them about it.On October 19th, 2022, they finally came out to replace the stove top, but they said it could not be done until the other part (burner) was ordered. So again, we waited another month, and finally, they came out and fixed it, this was in November of 2022. So, we were with a stove for February until November 2022...10 months.Now to add insult to injury, they charged us for the stove and the burner...and were sent the attached email of the first charge of $408.94. We did not have a chance to dispute this bill as the management can auto-charge our bank account whenever they want. Now, this was the first charge, they then billed us another $500 for the burner. So we were charged close to $1000 for a stove that cost new about $900. And I actually don't even they purchased new appliances for their remodel

  Business Response

  Date: 12/13/2022

  We regret to hear about the resident's dissatisfaction. We did try to reach out to him, but we have not yet received a return telephone call. On September 3, 2022, we received a service request from ************ stating the glass top on his stove was shattered. We decided to replace his entire stove, so the process took a little longer than we anticipated. On November 21, 2022, we replaced the stove but only charged ************ $408.94 for the damaged glass top and heating element. We have not charged $1,000 for this repair. The confusion may be that his lease was up for renewal in December, and when he renewed, he paid the old rental rate from December 1 - 15 and the new rental rate from December 16 - 31. We are available to discuss this with ************ at any time.

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Former resident of a property owned by ZRS. My lease ended on 11/27/2022. Upon moving out, I received a final account statement via email on Thursday Dec 1st which included a $36.63 charge for rent, $4.50 for valet trash, and $150 for damages. Even after paying $1110.60 on Nov 1st ($1234 prorated for 27 days, this amount includes valet trash). I called and spoke with the assistant manager at the property, he said there was an error made by another associate and he would get back to me. Never heard back so I contacted corporate and left a voicemail. Again, no response so I sent an email to *********************** on Sunday Dec 4th. The next day ****** directed me to district manager *************************. *** called Tuesday Dec 6th to let me know that the property manager ************************* was out and returning Thursday Dec 8th so to expect a call from *** on Friday Dec 9th after she discusses my account with ******. I received an updated account statement via email that has removed the $150 charge for damages but still charged me for rent and valet trash. I decided to wait for ***'s call to bring up the issue. Once again, no communication. I call *** and leave a voicemail. Instead of returning my call, she has ****** call me to discuss the updated statement. Was still unable to receive an explanation of why rent and valet trash were deducted from my deposit.

  Business Response

  Date: 12/13/2022

  ************************* reached out to the Resident/consumer regarding complaint by voicemail and email on 12/13/22 at 2:41pm and is awaiting on a return call. A direct line for *** was given to Resident/consumer. Resident/consumer charges are correct and documentation of accurate charges for rent and valet trash were emailed to consumer. *** will give a clear explanation of charges to consumer upon return contact.

  Customer Answer

  Date: 12/14/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of ************************* Apartments (************************************************************************************* *****) September 30, 2022 after living there for 5 years. I am due a deposit refund of $1500 and ZRS Management has been giving me the run around and have not refunded money that is rightfully mine. Earlier this year I had to call the local news station because they would not fix my air conditioning and I was without air during in the 4 hottest months of summer! April - July!!! Conveniently the day my story aired the maintenance men came and said, Management told them to stop what they were doing and go fix my A/C unit.The office said I would receive my deposit refund within 2 weeks of me vacating the premises. It's now going on 3 months. It's corrupt and deceitful business practices are unacceptable!I paid my rent on time every month. Never would they have allowed me to go even 1 month without paying them, so WHY does it take them 3 months to refund my money, they've been holding for 5 years?!!@

  Business Response

  Date: 12/08/2022

  The Management Team is working to refund any person who is due a deposit refund after move out. This is a standard business practice and will be upheld by ZRS Management as well. We will continue communications with anyone who is owed a deposit at this time.

  Customer Answer

  Date: 12/08/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  ZRS Management's responsive is vague and dismissive. They claim to have been working on it for the last 3 months. HOW LONG DOES IT TAKE TO REFUND A $1500 DEPOSIT YOU'VE HELD FOR 5 YEARS? That is not standard business practices. Your VP ********************************* said it would be overnighted to me last week. Your actions and your words do not align with Standard Business Practices. ZRS Managements Business Practices are unethical, deceptive and crooked.
  See Attachment/File: ZRS mgmt response 1

  Business Response

  Date: 12/09/2022

  This consumer should have her refund by next Tuesday the 13th.

  Customer Answer

  Date: 12/12/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I will not accept ZRS Management's response until my check has reached me and has cleared. As their words have proven to be false and unfulfilled.

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signed my lease and now the office is saying the amount was a mistake. A signed lease is a law abiding contract. Now they want to charge me a late fee, I've never been late on rent. I need this joke of a company to respond. No one answers their phones, not the office management on site or the management company.

  Business Response

  Date: 12/07/2022

  I am the regional manager for *************************. I reached out to Normary on Monday and again yesterday. We have the correct lease and she was very happy with the outcome. The late fee was removed. If there is anything else I can do, Normary has my email. Thank you