Complaints

This profile includes complaints for ZRS Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ZRS Management LLC

  2001 Summit Park Dr Ste 300 Orlando, FL 32810-5907

• 

  ZRS Management LLC

  20525 S Charleston Boca Raton, FL 33434

• 

  ZRS Management LLC

  7600 Highmeadow Dr Houston, TX 77063-4800

• 

  ZRS Management LLC

  1919 Clarendon Blvd Arlington, VA 22201-2918

• 

  ZRS Management LLC

  200 E Broward BLVD Ste 1200 Fort Lauderdale, FL 33301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manager offered me an opportunity to move out of my apartment and pay the rent until someone else signed a lease and moved into the unit. So I paid MORE than that and they are sending me to collections for more money after not keeping their word. This was a SCAM to get more money out of that rental unit. I had emailed them once I over paid and they said that they would get back to me "promptly". I never heard anything until a collection agency was calling me. This is fraud. I have the emails.
  

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 5, 2022/11/14) */
  Contact Name and Title: Jeremiah D**** - Regional
  Contact Phone: 214.220.3880
  Contact Email: [email protected]
  The tenant making this complaint appears to have broken their lease contract. A lease break fee was charged to the account and the contracted terminated. I am happy to review any email communication that took place between the tenant and the management office - I would just need these to be sent to my work email address. I am providing this information below.
  
  
  Consumer Response /* (3000, 7, 2022/11/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I've attached the emails and have spoken to them about the emails. They never replied to me "promptly" (didn't reply at all) nor did they acknowledge or notify me that they fired the manager that I spoke to. This response is just further proof of the fraudulent activity ran through this management company. Their manager told me how this process would go down and then once they fired her or she quit, the new person sent me to collections anyways so they could earn double rent on a unit that was leased again before I moved out. It's outright fraud. This will not stand.
  
  
  Business Response /* (4000, 9, 2022/11/23) */
  I have reviewed the attachments, as well as read through the lease contract. This property offers two lease break options, 1. a 60-day notice and a penalty equal to $2,786 2. pay a relet fee equal to $1184.05 and then remain rent responsible until someone new occupies the apartment. Given that the lease break option appears to have been chosen, the property should have charged additional fees equal to $1393 for insufficient notice.
  
  I previously provided my direct email for the customer to reach to me directly if they have additional information regarding the option they chose. From what I see in the attached - which is what the onsite teams provided me - no specific option was chosen.
  
  Again, I am happy to discuss further via email or a call. I am happy to pull the account from collections and set up a payment plan for the customer if that's what they are needing. However, the lease contract was broken and the appropriate fee was charged up.

• Initial Complaint

  Date:11/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you're thinking of moving here. DONT! The staff sucks, it's always new people there so they can't build rapport with residents, they don't answer phones or emails ever! Even if you send follow ups. If you want a response you literally have to go in the office & wait until someone addresses you, i've literally walked in while calling staff not doing anything & continuing there conversation as if you're not there. Charge luxury fees but don't deliver, trash is not collected regularly. Who cleans the hallways? no one! Even though they state housekeepers should be cleaning everyday, they don't! I had a roach infestation when I moved in, paid out of pocket for an exterminator because whoever they used didn't work well & they expected me to call every week to get on the list even though they knew I had a problem. Don't be fooled if you take a tour! Pool is always closed during the season, grills are always broken. They constantly forget to turn off music at pool so it's constantly running when you are working or trying to sleep. The pool isn't even open so why even have pool music playing?! Gate and doors are always broken. Mail/packages are always stolen & they won't view security footage unless you file a police report, you would think if they knew about an active problem they would take action. Nope! Took like a year to fix a cabinet in my unit. They used to have security & lockers they never brought them back. Management has changed about 4 times in 2 years. They literally serve no purpose other than to take your money. I blame myself for not looking for other accommodations, I would have been moved! The only plus to this apartment is location, i'm sure you can find better!
  

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 5, 2022/11/04) */
  We will reach out to the consumer directly. We have addressed some of these concerns and will ensure follow up has been done for all needs addressed here.

• Initial Complaint

  Date:11/01/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Executed Lease and property is not ready to live in. Move in date is 11/1/2022.
  Received an email from the staff less than 12 hours prior to move in date letting me know my move is delayed. Original move in date was 7/1/2022. Lack of communication from office staff has created a financial burden and hardship. Staff has no remorse and lacks the ability to communicate the delays.
  

  Business Response

  Date: 11/28/2022

  Business Response /* (1000, 5, 2022/11/04) */
  The resident from which the review was submitted is correct in stating that one of our team members reached out to her within the last 12 hours prior to her move-in date and time. The team member reached out as soon as the information in the delay was provided to us to inform all residents moving in on 11/1/22. We understand this resident's frustration with the situation; however, we did make sure to update the resident each and every time we were informed of a delay as soon as the information was communicated to our office. Unfortunately, some of these updates were not in as timely of a manner as would be preferred; however, we were dealing with construction and working on their timeline and provided our residents updated information as soon as we received it. Nonetheless, we were able to move this resident in on 11/1/22 with only a 3-hour delay in their original move-in time request on this date. We as a team value our residents' opinions and encourage them to express their feelings whether good or bad; however, it is disappointing to see that they were financially burdened due to our delays. We have ordered gift cards to compensate this resident and several others for the financial burdens they may have incurred as a result of the delays in construction we have experienced. Thank you for your time and consideration in this matter.
  
  Sincerely,
  
  Ryan C****, Community Manager

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely worse company around they discrimination against me and my boys we felt unsafe In our unit expressed it several times reported they ignored make excuses and such told me they would allow me to break the lease without penalty. Then refuse to honor this I have emailed proof when I moved out charging me 1500 because I unfortunately wasn't able to do 60 days due to emergency situations we gave 55 days. Brad the manager blocked me so he wouldn't have to resolve my issues blocked me was easier. He allowed the manger Katrina to bully people and only uphold the LEASE TO CERTIN RESIDENTS SHE DIDN'T LIKE AND OTHERS WERE ALLOW TO VIOLATE THE LEASE DAILY AND WAS OK. THAT IS DISCRIMINATION PERIOD AND I'LL BE FILING THAT AS WELL SO DONT RENT FROM ANY ZRS PROPERTY EVER THIS IS WHAT THEY ALL THEY DONT LIKE ONES WHO PAY ON TIME AND DONT CAUSE TROUBLE SEEMS THEY LIKE PEOPLE WHOM DO ILLIGAL ACTIVITY. SO STAY CLEAR Katrina is a liar and they will cover her because they are all shady
  

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 10, 2022/11/30) */
  Hello,
  
  We have received your complaint. You were offered to break your original lease with no penalty after an agreement with our previous regional manager and current property manager. You decided not to break your lease at that time but to renew for another lease term. Since then, our regional manager has also changed.
  
  For your most recent lease term, you did not provide proper notice of move out. Your notice to vacate form was filled out with a notice date of 9/1/22 date and not signed and returned by you until 9/8/22. With your lease expiring on 10/13/22, that was just over a 30 day notice when your lease requires a 60 day notice. You were informed of the insufficient notice at that time. Attached is a copy of that notice to vacate form.
  
  After move out, you were charged accordingly to your lease and for some damages in the apartment. I've attached reference photo for the carpet pad damage. You reached out to enter a payment plan with staff. You then proceeded to pay off your full balance.
  
  Thank you,
  
  
  Consumer Response /* (3000, 12, 2022/11/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Because it's a lie they choose to uphold the lease for some not all snd allow others to break the lease daily and no damage I have pictures to prove it the community manager is anl liar she discrimination against me and my kids and allows her friends to have breed restrictions dogs and loser neighbors to break the lease
  She tried to force me out and I won't let her she's nuts and don't belong in that business I was told I could leave without penalty and then lied to
  
  
  Business Response /* (4000, 14, 2022/12/02) */
  Hello,
  
  All residents are held to the same lease contract. All pets are screened through a third party screening company as part of our move in requirements. Breed restrictions do not apply to assistance or support animals approved by the third party company. You provided notice of your intent to move out and did so on your lease end date. Your move out charges were in compliance with your lease. You received your final account statement and paid in full, therefore, accepting the charges. At this time, we are requesting BBB reviews our responses and notes that we have address the disputes and concerns.
  
  Thank you,
  Vista Management
  
  
  Consumer Response /* (4200, 16, 2022/12/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No they are not some are allowed to break the lease I have proof nice try though if friends with the queen manager you can do anything they want breed restrictions dogs parties and special treatment

• Initial Complaint

  Date:10/23/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease was signed in August 16 Zrs management took over my complex end of August. Since then zrs tried to undue my lease to charge me more money per month. I showed them a copy of the lease they finally backed off charges that were on the outside of my lease. I went to the office to tell them that the 3 day notice left on my door scared my daughter with no apology from them. Instead they stated they would only receive emails from me to keep everything positive. Now I owe 35.00. I submitted my payment twice and they are stating that I owe an extra 100.00 when I know that the routing number and account numbers are correct. I am paying the 35.00 today via October 25 via check free pay but I am requiring proof of the supposedly 2 bank errors before I pay 100.00 in non payment fees.!!
  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/10/25) */
  Contact Name and Title: Stella S******, RM
  Contact Phone: 8134529783
  Contact Email: [email protected]
  While we are not privy to the account information entered to make the two payments that were returned, I have credited the two $50 NSF fees on the account because the payments were not returned for insufficient funds. The complainant's bank simply could not locate the account with the information the complainant provided when making the payment. Our payment processor does not return payments. They only present information for payment to the resident's financial institution based on the information the resident provided. We recommend Ms.******* check with her financial institution to confirm account and routing number prior to making future payments via our portal.
  
  
  Consumer Response /* (2000, 7, 2022/10/30) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The manager from ****** at *********** was very understanding toward my situation by listening to me and adjusting service fees. I appreciated her effort regarding the matter.

• Initial Complaint

  Date:10/13/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out on numerous occasions for a resolution to the inaccuracies in the sewer/water portion of my rent. The charges over 3+ months shows how I was impacted by the air conditioning unit dripping in the below unit, the bathroom leakage resulted in mold/mildew and couple unresolved service ticket that marked completed for continued dripping of the AC that ended with an AC replacement. I continue to receive verbal confirmation that it will be looked upon and still no resolution, which move to file this compliant
  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 10, 2022/11/18) */
  We have reached out directly to the consumer on this matter as personal billing information needs to be discussed. Thank you.
  
  
  Consumer Response /* (2000, 12, 2022/11/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi Zrs is over the complex I live in, in Port St Lucie, FL called******************. We moved in 11/21 the place was nasty, my mom says they told me I would not get the money back so let's make it work. Whatever everything started falling apart I reached out to the nasty management in the front office about the place. The closet door fell on me. I told them numerous of times the place is dry rotted. I have emails and pictures. The ac was out for almost a month and they claim they never got my work order when the maintenance worker said 4h2 ducts need to be cleaned in order for the ac not blow out dust well let's say never seen the worker again. One time a different worker knocked on the door and the whole window fell out it took them a whole month to fix it. I have a hurt shoulder and something is bothering me by my neck the way this heavy dry rotted door fell on me. We pay our bills and for the time we was in the hotel I didn't pay them 200$ they want to say we taking legal matters against you. I have been reaching out to management no response to anything but quick to say they taking legal actions against someone. We can't even use the cabinet the dishwasher which supposed to be new. The washer doesn't wash the clothes properly, the paint where they just threw paint everywhere the filth they tried covering up is seeping through the walls and who paints over a moldy rusty tub these nasty people. The front office looks better than the apartments. This is my first step before I seek legal counsel on them. Someone from head office needs to reach out to me. Not only that you putting a new born at risk!!! Ugh the pictures I have will not upload it says file to big for my phone. I have it all on standby.
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/13) */
  We have tried to contact this resident but have not received a response. Our office has responded to and corrected all maintenance issues in this resident's apartment throughout her residency. The issue at hand is that partial rent was paid and there is outstanding rent and late fees/insurance fees/pet fees/trash fees that the resident has not paid. We will continue to try to contact this resident.
  
  
  Consumer Response /* (3000, 7, 2022/10/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  First off I spoke with********, she said, should would call me back after she call her boss. Nothing was fixed throughout nothing. Please stop the lies. Like I told her I got one month left in this garbage. I'm not upset because of no damn fees get it together. I didn't pay 200$ that was used to get a hotel when the AC wasn't working. You people are very sickening. I have reached out numerous of times about the apartment. I haven't received any phone calls from nobody, but******** from the front office of The********. I have nothing to lie about look at their reviews of how awful this place is lucky none of them haven't sustained any injuries as I have in this apartment. What pet fees we have a service animal and she doesn't have any fees so what pet fees??? We have no trash fees so what trash fees? Keep on with the lies. I pray GOD have mercy on your soul for writing those lies. I'm waiting on your phone call so I can tell you a thing or two!!!!!
  
  
  Business Response /* (4000, 9, 2022/10/18) */
  We have addressed this resident's maintenance issues. If there was an issue with her AC, we were not notified about it. Residents have the opportunity to call our office with service requests and they also have the opportunity to fill out a service request on the resident portal. We charge monthly trash fees (on the lease) of $25 for valet trash. We are not charging this resident for pet rent - we are charging for the monthly pest control (also on the lease.) The resident paid partial rent and that is where the dispute lies. We have not filed eviction in an attempt to resolve this amicably, but the resident continues to blame us for not resolving her maintenance issues. In addition, the residents are required to have renter's insurance per their lease agreement. It is the resident's responsibility to provide us with a current policy. This resident has not provided us with renter's insurance, forcing us to place her on a temporary renter protection program which costs $35/month. Again, we have tried to contact this resident, but her phone goes to a message that says, "voicemail has not been setup for this account." The office has attempted to offer this resident to get out of her lease agreement with no fees or penalties and has offered to transfer the resident to another unit on the property, however, the resident refuses. For several months, this resident has been paying less than what her lease requires, stating that she will not pay the valet trash or pest control fees. This amount is listed on her signed lease agreement.
  
  
  Consumer Response /* (4200, 11, 2022/10/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I wish you people would stop telling lies. You ignorant people lost the paperwork, you claim you fixed things you're full of S#I4. Please stop with the lies of you calling my phone. I'm sick of you all. I sustained injuries just wait for it. Keep up the lies and see where Zrs and the********'s will be at. Pest control I haven't had since a whole year. Valet trash I never use. They'll tell you they never picked up our trash. Insurance was given the first day my mother was in the office. Stop with the lies. BBB suggestions on a lawyer other than my medical claim? The lies of letting us out the lease with no penalty that was a lie. The woman from corporate said we would pay whatever we chose on the paperwork of the lease. So miss me with the lies. I have the emails, pictures of how you all gave us the apartment saying it was remodeled. You painted over everything including a molded,mildew tub. The nasty things you all covered up with paint seeping through the paint. I called that damn office numerous of times telling you nasty people about the apartment. Bih act like someone is dumb or something the only ones dumb is the same people who lied and said you never talked to us nor received our work orders or emails and you fixed everything in the apartment. Just like how our mail was tampered with and stolen products from where the mailbox is broken. Talk about how I have my own torpedo for a toliet. How sometimes we can't even get inside the apartment because how cheap you are with them dollar store locks. Bih I never was late making a payment so you all better come correct with that shyt. Keep digging your ditch. ïï��ï�� Like I said we got till the end of November.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ************ of ****************** Wesley Chapel apt.******* am experiencing a lot of vibration going on in my apartment. I also notice it out in breeze way by my apartment. It's in the floorboards when something most anything with a motor is running from other apartment below me when their a/c is running to when my machines aka a/c unit, when dryer is running the entire apartments floor vibrates a lot to the point that it is felt through all furniture including my bed where I sleep. I had to put padding underneath of bed frame to limit vibration to stay asleep. A loud noise is also heard in bedroom a loud buzzing noise that is disturbing when any of the ac machines outside or down stairs are running while trying to sleep. This is an issue with structure of this particular floor or building and not anything to do with any machines inside unit that can be fixed or replaced that can solve it. I am asking to first check out another unit and to be placed into it where these issues are not present. I'm okay with paying the same amount of money for something smaller if that is the case so you can benefit and we are all happy. The ceiling in the apartment has a loud humming noise and it is also below my bedroon and I can't sleep. I paid my rent but nothing is being done
  

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 5, 2022/10/14) */
  Contact has been made with the resident to discuss transfer options.

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my lease at************** in Orlando. The company released it a few days after I left at a higher rate. They refused to tell me the new rate so I could calculate the remaining balance per Florida option 2 "Retake possession of the dwelling unit for the account of the tenant, holding the tenant liable for the difference between the rent stipulated to be paid under the rental agreement and what the landlord is able to recover from a reletting.". The office keep telling me I owed $1,000s and put notice on my door. I had keep telling them I selected Option 2 and not 1. However, the office refused to provide the calculation of what's old and revised my amount due 2nd but still no calculations. if was re rent for higher rate then double dipping rent violation and I need my deposit refunded asap.
  

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 8, 2022/10/24) */
  The resident was charged according to option two of the lease agreement.
  Mr. ***** chose to pay until the apartment home was re-let. The new resident moved into the unit on 8/19/2022. Mr. ***** is responsible for the 16 days of prorated rent of $1618/30 days in Sept multiplied by 16 days the unit was vacant. The total due to Lofts at Sodo is $862.93 less the sec deposit of $350 leaving the balance due to Lofts at Sodo of $512.93. His ledger has been adjusted to reflect this amount.
  
  
  Consumer Response /* (3000, 10, 2022/10/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The balance due keep changing without taking that option 2. The office sent letters and put on door concerning owe amount of opt1 several times without looking at my lease. They then kept revising without telling me the calculations minus new tenant rent amount. The law is stated as:
  
  83.595Choice of remedies upon breach or early termination by tenant.--If the tenant breaches the rental agreement for the dwelling unit and the landlord has obtained a writ of possession, or the tenant has surrendered possession of the dwelling unit to the landlord, or the tenant has abandoned the dwelling unit, the landlord may:
  
  (2)Retake possession of the dwelling unit for the account of the tenant, holding the tenant liable for the difference between the rent stipulated to be paid under the rental agreement and what the landlord is able to recover from a reletting.
  
  
  Business Response /* (4000, 12, 2022/10/25) */
  I apologize for a clerical error in the original documentation sent to Mr. ***** while he was a resident. His ledger was corrected, and option two was put in place.
  
  MR. Mr. *****'s interpretation of this statute is incorrect. The way the statute reads is that Mr. ***** is responsible for the rent until his lease ends on 11.18.2022. He had 109 @ $53.93 or $5,878.37 left on the lease agreement or pay until the unit is re-let. Mr. ***** is responsible for the 16 days of prorated rent of $1618/30 days in Sept multiplied by 16 days the unit was vacant. The total due to Lofts at Sodo is $862.93 less the sec deposit of $350, leaving the balance due to************** of $512.93. His ledger has been adjusted to reflect this amount.
  
  Mr. ***** chose option two when he signed his lease contract. He breached his contract and was charged according to the option he chose. Therefore he owes $512.93
  
  
  
  
  Consumer Response /* (4200, 14, 2022/10/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  it's not an interpretation it's the actual wording of the law. Yes I'm responsible for any rent lost. That is correct if the unit is re leased at the same price. However, if it's lease more then that it must be subtracted from remaining balance or that would be double rent. if it is less then I would be responsible for the difference of what recoup from the new lease and amount remaining on my lease. A leasing agency should know the law but I see don't and will be taking to court.

• Initial Complaint

  Date:10/05/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 26, 2022, **************** slaps a piece of paper stating we are in a mandatory evacuation zone and the only information given on the paperwork are nearby shelters. When stopping a maintenance worker and asking if they will be boarding up any window or helping to secure the property the employee gives a major attitude " there are many units here how would we do all of that". This apartment complex is charging 1,800. 00 plus a month is the kind of response given before a major Hurricane.
  
  On October 5, 2022, I receive a statement saying my rent is late and I would be asked to leave the property. Now mind you the rent is due on the 1st but there is a grace period. A major hurricane came through the area and some of us were not able to work due to having to evacuate the area this is the help we are given by the property management company. Pay up or we will throw you and your stuff out and a late fee on top of that. This is highly appalling due to I have been here for 9 months and this is my first late payment on the rent.
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/10) */
  Email sent to complainant on 10/10 requesting further details on the type and amount of billing adjustment is being requested.
  
  
  Consumer Response /* (2000, 7, 2022/10/20) */
  (The consumer indicated he/she ACCEPTED the response from the business.)