Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ketamine is a life changer! BUTMindbloom started me off with a tablet that did nothing in the session, but made me feel better during the week. After SEVERAL months, they finally told me about an injection. It was way better!! Why did they not tell me about it right away? I feel like I wasted money before I switched. Then after getting deliveries for over a year with no problems, suddenly things changed. My medication suddenly needed a signatureduring business hours. I work 8-5 M-F. They acted like I was crazy. I couldnt get the medication. I was terrified that I would go back to be being suicidal if I didnt get my medication. Nobody seemed to care. This all happened right when my Clinician (whom I loved) suddenly left the company. The next clinician I got was horrible! Couldnt figure out what happened. Everything changedso I did too. **** with another company. Hope this helps. Good luck everyone !

  Business Response

  Date: 07/13/2025

  Hi *****,
  
  I'm sorry to hear your frustration. Privacy rules generally prevent us from posting personal info in public forums, so we have to be a little circumspect in our responses. But we sent you an SMS yesterday and today to move this process forward. Please feel free to respond at your convenience.

   

  You may also contact our support team at ************************************************************ or chat with us through your Mindbloom app or via the web at mindbloom.comwe're standing by ready to help.

   

   For your reference, you can also review Mindblooms refund policy here, which includes details about refund eligibility - ***************************************************************************************************************

  
  Wishing you all the best,
  The Mindbloom Team

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23502339, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Rodney Burger

  Business Response

  Date: 06/25/2025

  Hi Rodney,

  We appreciate you reaching out to us. Privacy rules generally prevent us from publicly discussing individual clients' information, and we encourage anyone with questions or concerns to contact us directly at [email protected].
  
  Mindbloom's pricing is explained on our website at https://www.mindbloom.com/pricing, and our refund policy is explained at https://intercom.help/mindbloom/en/articles/8894531-what-is-mindbloom-s-refund-policy.
  
  We understand that you have been in touch with our Support team and your account has been canceled, and a refund has been processed. If you have any additional questions, please contact us at [email protected]
  
  Wishing you the best,
  The Mindbloom Team

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mindbloom / True Accord. Mindbloom are completely awful. They are billing against their own Bill of Rights. Mindbloom charged for 'therapy' while their own therapists were rapidly dropping all ties with them. It was apparent during an initial consultation and they were quick to respond - that the therapist assigned was no longer with them and they assured they were 'worried'.You will see a quick reply from their organization in regards to this and I have several documents to support otherwise.They have allied with debt collector True Accord. Another attempt to collect on ridiculous debt that was never owed.Stay away. There are much better and valid organizations for depression therapy.

  Business Response

  Date: 05/14/2025

  Hi there, 
  

  Thank you for reaching out and sharing your experience. We're sorry to hear about your concerns.
  
  Privacy rules generally prevent us from publicly discussing individual clients' information, and we are also unable to verify your account with us using the email address you have provided us. 
  
  We encourage anyone with questions or concerns to contact us directly. That being said, we would appreciate the opportunity to correspond with you so we can better understand and address your concerns. Please reach out to us at ************************************************************, and a member of our team will be happy to assist you further.
  
  Best,
  The Mindbloom Team

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Mindbloom due to fraudulent billing practices. Mindbloom charged my credit card the full service price of $1,058 plus tax, despite the fact that I never even had an initial consultation with a doctor or utilized any part of their service. I never authorized this charge.Despite multiple attempts to resolve this issue and request a refund, every time I contact Mindbloom for follow-up on my previous refund requests, their representatives falsely claim that no ticket was ever filed or promise to file another ticket without taking any further action.This repeated deception and unauthorized billing is fraudulent and completely unacceptable. I demand an immediate full refund of the unauthorized charge totaling $1,058 plus tax. I have received no service whatsoever from Mindbloom.If this issue is not resolved swiftly and completely, I will escalate my complaint through all appropriate channels, including legal action.

  Business Response

  Date: 04/10/2025

  Hi ******, we appreciate you reaching out to us.

  Privacy rules generally prevent us from publicly discussing personal information, and we encourage anyone with questions or concerns to contact us directly at ************************************************************.
  

  Mindbloom's pricing is explained on our website at **********************************************, and our refund policy is explained at ***************************************************************************************************************.
  

  We understand that you have been in touch with our Support team and that the matter has been resolved. If you have any further questions, please feel free to reach out to us at ************************************************************.
  

  Regards, 

  The Mindbloom Team

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22995262
  
  I am rejecting this response because: At no point from ordering this from your instagram ad was I directed to a page that explained any of that. At no point did anyone say anything about that or anything about how much the membership or cancelling would cost. You are a bunch of fraud artists and everyone is complaining on here as a result. We can't all be wrong. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 03/14/2025

  you for reaching out to us. The questions you've raised are answered comprehensively on our website, available to all prospective clients before purchasing. Pricing has its own dedicated page here **********************************************, including a complete session-by-session pricing breakdown.
  
  Mindbloom's refund policy is explained on our website at *****************************************************************************************************************. For clients who are approved for treatment but cancel after the initial prescription and Bloombox have shipped, Mindbloom is able to provide a 50% refund, the reason being that Mindbloom has already incurred costs by that point for the medication and supplies that we cannot recover.
  
  
  Please also note that ketamine is ***-approved as an anesthetic and is safely and legally prescribed off-label by qualified providers, more information here: *******************************************************************************************. As with any substance, if it is used irresponsibly or not as prescribed, problems can arise. Mindbloom had no involvement or responsibility for any celebrity's death and our program is designed on a foundation and with resources that support safe, effective, and responsible use, which you can see in our landmark studies with over ****** participants, 
  *********************************************************************************.
  
  
  We believe our Support team has addressed your concerns fully, but if you feel that is not the case, we would encourage you to reach out to us directly and confidentially to discuss further here: **************************************************************************************** by sending a message to ************************************************************.

  Business Response

  Date: 03/25/2025

  Hi *****,

  We take concerns regarding transparency very seriously and we'd like to note that Mindbloom is upfront about its pricing and signup process. Clients can view pricing information on the dedicated page of our website called "Pricing" before beginning the signup process (here: **********************************************), or in our FAQ's under the heading "How Much does Mindbloom Cost" (here: ************************************************************************************************************). Its also displayed clearly throughout the checkout and payment process. Please note that all purchases happen through our website, not on any social media site or other third-party page regardless of how you heard about us. Additionally, Mindbloom's refund policy is accessible in both the terms found in the app and a public article on our website at *****************************************************************************************************************.
  
  If you have further questions, we encourage you to reach out to us directly and confidentially for further assistance by emailing ************************************************************.

  Wishing you the best,
  The Mindbloom Team

• Initial Complaint

  Date:02/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22978116
  
  Hello,
  
  I would love to discuss further your response to the Better Business Bureau. 
  
  I met a new patient of mine with a chief complaint of pain. On our second encounter, I discovered he was receiving ketamine powder for reported anxiety. He gladly signed a records release form so I would be able to receive records from his online prescriber to see what he was formally diagnosed with and what his treatment plan was. 
  
  
  We tried to contact MindBloom twice, and each time they told my office staff that MindBloom doesnt provide records to other healthcare facilities.
  
  
  How did you try to connect with me? I have received zero contact from Mindbloom. 
  

  I just attempted to send this message directly to the email address mentioned **************************************** and I received a message of delivery status failure and that the email address does not exist.
  
  I am still caring for my patient and would still like to receive records. Is there a phone number or fax number we can send his records request to again? He signed the form and has no issues with your releasing the information to me. 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 03/25/2025

  Hi ********,

  Thank you for bringing these concerns to our attention. We deeply value collaboration with co-treating providers and regularly coordinate care with primary care and mental health professionals. However, as a healthcare organization, we are bound by strict privacy and confidentiality obligations, and in order to protect our clients health information, we may require verification of identity and a confirmed treatment relationship, as well as patient consent or notification before disclosing any protected health information.
  

  In this case, we made multiple good-faith attempts to connect and resolve these concerns and to facilitate appropriate information-sharing, but we were unable to connect. We would be happy to continue that conversation and encourage her to reach out to us directly at **************************************************************** so we can ensure her request is handled appropriately and in accordance with applicable privacy standards.

  Wishing you the best,
  The Mindbloom Team

  Business Response

  Date: 04/04/2025

  Hi ********, 

  
  Thank you for reaching out. Privacy rules prevent us from publicly discussing individual clients' information, and we encourage anyone with questions or concerns to contact us directly at ************************************************************.
  

  Clients can access their medical records, as outlined in our *********** article: How to Share Information About Your Treatment (******************************************************************************************************************************************************). 
  To request medical records, clients must complete a Release of Information (ROI) form, which authorizes the disclosure of protected health information (PHI) to a designated individual or entity. This process ensures compliance with applicable laws and safeguards patient privacy and confidentiality.
  

  We understand that you have reached out via chat, and our Support Team has shared the instructions with you. 
  

  Wishing you the best,
  The Mindbloom Team

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/20/25, I spent $368 to Mindbloom for ketamine treatment for depression, anxiety, and OCD. Before paying this company, I was assured through the literature on their website that a customer would be refunded if the medication was found unfit.First dose was okay. The online clinician upped the 2nd dose by .10ml, and after taking said dose, I had a TERRIBLE reaction. Anxiety and depression were very heightened for the days that followed, affecting my job and personal life. I explained this to this clinician. Instead of taking accountability that upping the dose by 30% gave me this reaction, she blamed it on me and said I most likely hit a muscle (I did not), and that I wasn't in the right headspace (also false), and that "this can happen".She prompted that she doesn't believe it's the medication that caused this, so I did a 3rd treatment back at .30ml. Reaction wasn't as severe, but I still experienced enough disturbing and distressing response (that again lingered into following days) to tell them I want to stop.Clinician instructed me to dispose of the remainder of meds in kitty litter in sealed bag so nothing could get to it. And to find a facility that will take the remaining needles. I did all of this.I explained how I was feeling to my actual PCP, and he was extremely skeptical about ketamine use.This company is now trying to charge an additional $259 for "treatment" that made me worse.They are asking for pictures of meds that I disposed of. I told them I would ship back the "Bloombox" they send with a cheap heart monitor (that both the clinician and guide agreed is "probably not the most accurate").They are now ignoring me, despite their excellent communication when I started the program. I'm fine with paying the $368 and not receive a refund like I SHOULD, but I want them to stop trying to charge my card $259 for a closed acct that and leave this terrible experience in the past and try to move forward with a legitimate medical professional.

  Business Response

  Date: 03/21/2025

  Hi ******, we appreciate you reaching out to us. Privacy rules generally prevent us from publicly discussing individuals information, and we encourage anyone with questions or concerns to contact us directly at ************************************************************.

  While the majority of Mindbloom's clients see improvements in symptoms (and over 60% see clinically-significant improvements, as demonstrated in a peer-reviewed study, *******************************************************************), not everyone will see such improvements. Likewise, although many people have strong experiences with the medication, not everyone does -- and the medicine can still be working even if you don't feel it immediately. Unfortunately, like any medical treatment, we cannot guarantee specific results. It is the responsibility of our clients to discuss their unique medical situations with their clinicians during the consultation to ensure that all relevant information is taken into account when determining the suitability of our program, and discussing with other providers if necessary before beginning treatment.
  
  We offer refunds in accordance with our public policy ******************************************************************************************************************************** see that our support team has addressed your concern about the refund last Feb 16, 2025 through ************************************************************ and understand that this complaint is resolved.
  

  If you have any additional questions, please contact us at ************************************************************.
  
  Wishing you all the best,
  
  The Mindbloom Team

• Initial Complaint

  Date:12/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an 18-session renewal package with Mindbloom. The information about the package clearly stated that the cost would be $198/month for 9 months. After my initial consult, in addition to the first $198 charge, I was charged an additional $319 (split into a $180 "Mindbloom injectable - one time" fee and a $139 "Dosing Personalization Fee"). None of the materials when I signed up for the package reflected this $319 fee. When I reached out to customer support, I was told that the $319 is an additional one-time charge for clients who chose injectable (rather than oral) medication and should have been disclosed to me during my initial consult with my clinician. The additional fee was not disclosed to me during my initial consult with the clinician, nor could I find any documentation about it on the website, or in the billing details of my account info. It seems wildly inappropriate to add nearly 20% in additional fees that are not documented in writing anywhere. It seems especially inappropriate because clients who choose injectable medication do not have access to the same audio recordings (guided meditations, etc.) as clients who chose oral medication - that also was not disclosed to me and so I am paying more in order to receive less guidance and resources - I have also brought that up with customer support and they were unable to remediate it.

  Business Response

  Date: 01/14/2025

  Hi ***, we appreciate you reaching out to us. Privacy rules generally prevent us from publicly discussing personal information, and we encourage anyone with questions or concerns to contact us directly through our *********** (**************************************************)

  Wed like to clarify that additional charges may apply when switching to different routes of administration to account for associated costs. However, we acknowledge that this should have been communicated more clearly during the onboarding process to prevent any misunderstandings. We regret any confusion caused and with respect to the concerns you've stated here, we believe our Support team has addressed them fully, but if you feel that is not the case, we would encourage you to reach out to us directly and confidentially to discuss further. You can contact us here: ********************************************************************************
  
  Wishing you all the best,
  The Mindbloom Team

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issues with Mindbloom:- I wanted to participate.- Hidden/obfuscated necessary functions on website and app make managing billing, accounts, appointment managing, and cancellation very difficult.- Tried to resolve a billing issue in order to keep the products/services promised by Mindbloom. Mindbloom tech support Tahl was pretty rude and very inflexible. After texting with Tahl, I realized I had no choice but to cancel all products and services from Mindbloom. I have the ability to pay for the therapy as long as I can schedule the billing dates. Mindbloom wanted $360.00 due immediately on 12/27/2024. I could have paid on 01/03/2025, about 1 week from my 1st scheduled therapy session.- I have received no tracking numbers for the Bloombox or the ketamine to be shipped from a pharmacy in ****. As I have NOT received any tracking numbers or emails I will not pay any further charges as I was forced to cancel services/products (see explanation above). - After reading BBB complaints and reviews I am certain that this company will use deceptive advertising practices, malignant billing and reporting strategies, obfuscate service/subscription cancellations, provide no meaningful patient support, provide no meaningful customer support, provide no meaningful technical support. - I was promised a contact by **** in support chat that I would contacted via text on my smart phone to further resolve this issue. It is 12/28/2024 and no further contact by Mindbloom was made towards me. **** has since erased my customer support chat from *********************** chat agent/app chat and the conversation is no longer visible to me. - I am very afraid that this will be an long term on going issue as I will now have to document all interactions with Mindbloom moving forward, protect my credit/bank accounts from malicious billing practices, protect my credit rating, and the general grief with seeking resolution with this company as yet one more problem to constantly baby sit and monitor

  Business Response

  Date: 01/14/2025

  Hi ******,
  
  We appreciate you reaching out to us. Privacy rules generally prevent us from publicly discussing individuals information, and we encourage anyone with questions or concerns to contact us directly through our *********** (*********************************************************************************.
  
  Mindblooms pricing is explained on our website at **********************************************, and our refund policy is outlined at ***************************************************************************************************************. Clients who are not medically eligible for treatment receive a full refund. Clients who are deemed medically eligible during their consultation, but choose not to continue before receiving any medication, are eligible for a full refund, minus the $99 cost of the consultation.
  
  Additionally, all billing details, including the payment schedule, are accessible through the client portal under the Billing section. The terms of use, including payment details, are also visible at checkout, ensuring clients know what to expect and when.
  
  While we strive to provide a straightforward and transparent billing experience, we are unable to customize billing schedules for individual clients. This helps us maintain consistency and fairness across all clients while ensuring that everyone is aware of the terms upfront.
  
  We understand that a member of our Support team has taken care of this and believe this matter has been resolved. If you have any additional questions, please feel free to contact us here: ********************************************************************************.
  
  Wishing you all the best,
  The Mindbloom Team

• Initial Complaint

  Date:12/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $99 dollars down 09/08/24 completed assessment and attempted to schedule live consultation. No appointments were available. After several messages with automated and entirely worthless "bloombot", and e-mails I finally got an appointment. The Consult ended with me not being a fit but I could do it if my doctor approved. No action was taken and they keep charging! I have been charged $458 dollars starting back in September and not been provided what I signed up for. billing should not happen until after you are approved for the program.

  Business Response

  Date: 12/19/2024

  Hi, *******. Thank you for reaching out to us. Generally, privacy rules limit what we can publicly discuss individuals' information, and we encourage anyone with questions or concerns to contact us directly at ************************************************************. However, because you accepted the privacy waiver here we can share some additional information.
  
  Mindbloom's pricing is explained on our website at ******************************************************* $99 initial payment covers the clinician consult and is refundable if found ineligible. If clients proceed, three monthly payments of $359 will begin 30 days after the $99 payment or consult, whichever comes first.
  
  Weve processed a full refund for your payment, which should appear in your account within 35 business days. If you have any additional questions or concerns, feel free to reach out to us anytime here: ********************************************************************************
  
  Wishing you the best,
  The Mindbloom Team