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Business Profile

Rehabilitation

Orlando Recovery Center Drug And Alcohol Rehab
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Orlando Recovery Center Drug And Alcohol Rehab's headquarters and its corporate-owned locations. To view all corporate locations, see

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Orlando Recovery Center Drug And Alcohol Rehab has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 2022, I was a patient at Orlando Recovery Center (under Advanced Recovery Systems). My total charges were $41,568, with $36,168.40 covered by my insurance. Since August 2022, I have been paying $224.34 per month, totaling around $5,159.82.I've repeatedly spoken with billing representative *********************************, who has given me different final payment amounts each time. On 6/17/24, I was told my balance was $2,807.70, then $4,330.20 on 6/18/24, and today, 6/19/24, it is $9,013.20.I am attaching invoices from August 2022 showing a balance of $4,038.29 and another stating $5,400. ******** says the ledger team keeps finding additional charges, yet I do not receive monthly statements. Despite my consistent payments, charges keep appearing almost two years after my treatment.I feel extorted by Orlando Recovery Center and Advanced Recovery Systems. I need help to resolve these ongoing charges and seek final restitution to align my amount due with the $5,400 stated in September 2022, most of which has been paid. Please help.

      Business Response

      Date: 06/20/2024

      While privacy laws prevent us from discussing any specific situation, our facility leadership and staff are held to the highest standards for patient care and safety.  We thoroughly investigate any and all complaints or reported incidents, so that we can take appropriate action to swiftly address and resolve the issue.

    Orlando Recovery Center Drug And Alcohol Rehab is BBB Accredited.

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