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Business Profile

Relocation Services

Suddath Relocation Systems of Orlando, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Relocation Services.

Complaints

This profile includes complaints for Suddath Relocation Systems of Orlando, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Suddath Relocation Systems of Orlando, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting for a claim check to arrive for a military move done in Sep 2021. It is now Feb 2023 and I still have not received the check. The check was part of a claim related to a military move from Colorado to Texas. During the move they damaged items, lost several screws to furniture, and mold grew on books. Additionally they damaged my washer to where it is fairly difficult to operate, ultimately resulting in the breakdown of the washer. The company only accepted a partial amount and stated they would issue payment. Due to several issues at the time and having to go back and forth I accepted the partial amount as I did not wish to have to go through the headache. I never received the check so I have been consistently emailing them where they give excuse after excuse. It is now Feb 2023 where they last informed me to allow time for it to ship due to the holidays. I just sent an email and am awaiting another reply/excuse.

      Business Response

      Date: 02/13/2023

      February
      13, 2023

      Re:       Paul *****
                  BBB Complaint: ******** **** ************

      To Whom It May
      Concern,

      ******* *** ****** ***., its parent, affiliates, and subsidiaries, including Suddath
      Relocation Systems of Orlando, Inc. (collectively, “Suddath”) is in receipt of
      the Complaint.  Suddath greatly appreciates that ***** took time to share
      his experience with the Better Business Bureau (“BBB”).   Suddath
      takes all feedback seriously and constantly evaluates how it can deliver a
      superior customer service experience.  Accordingly, and after looking into
      the Complaint, Suddath tenders this response to the Complaint.

      Suddath provided and/or
      facilitated moving, transportation, storage, move management, and/or related
      services for ***** in connection with his relocation from Colorado to Texas.  ***** alleges that Suddath lost or damaged
      certain of his household goods during the course of the relocation to Texas.  ***** filed a claim with Suddath looking to
      receive compensation for the goods he contended were lost or damaged (“Claim”).

      The
      Claim was settled on September 2, 2022, and a check was posted, though never received
      by *****.  Accordingly, Suddath reissued a
      check on December 7, 2022.  That check
      also failed to reach *****.  Due to the
      checks not reaching *****, Suddath agreed with ***** on February 7, 2023, to
      stop the checks and remit payment to ***** electronically via ACH.  Payment was duly processed on February 8,
      2023, yielding the desired outcome set forth by ***** in the Complaint.

      Suddath
      seeks to provide superior customer service and hopes this response is helpful
      to the BBB and *****.  Should the BBB need additional information from
      Suddath, please contact Suddath’s Legal Department.

      Very
      truly yours,

      Suddath
      Legal Department
      *****************

    Suddath Relocation Systems of Orlando, Inc. is NOT a BBB Accredited Business.

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