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Business Profile

Repossession Services

New Generation Towing & Recovery, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for New Generation Towing & Recovery, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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New Generation Towing & Recovery, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 32 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/8/2023 My vehicle was towed on 2/7/2023 the tow company does not want to release my vehicle to me. I am out of state and just purchased the vehicle. I do not have registration or tags yet. They do not want to release my vehicle.

    • Initial Complaint

      Date:10/21/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We parked our car at my brothers apartment complex in the visitors parking lot, directly in front of the visitors parking sign. In the photos the tower had, it is clearly visible. The tow company was and I quote "waiting to get anyone that slipped up". Within 30 minutes my car was gone. They admitted it was by mistake and yet the tower said if he refunds us it comes from his paycheck so he can't. Not only we're we wrongfully towed, we were told it was wrong but we couldn't be refunded. It's a scam.

      Business Response

      Date: 11/29/2022

      Business Response /* (1000, 8, 2022/11/07) */ before I can respond to this complaint i need to know the name of the property and the cars make and model so i can research it and make a proper response thank you Consumer Response /* (3000, 10, 2022/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) **********, White 2014 Honda Civic Business Response /* (4000, 12, 2022/11/16) */ after reviewing the photos the car was not parked in visitor spot. the apartment complex requires a parking permit to park there when the owner pick up the car jason admitted that was not in a visitor spot and beg for a discount because it was his birthday. This not a scam. when you make a complaint don't lie about begin in a visitor spot. Consumer Response /* (4200, 14, 2022/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) IN THE PHOTO YOUR EMPLOYEES TOOK, WE WERE DIRECTLY IN FRONT OF THE VISITOR LOT SIGN. He did not ask for a discount because of his birthday. The manager at the apartment complex has also called last week to assure you we were in a visitor spot. We were parked in the visitor spot, next to the other visitor that was there, who is the girlfriend of my brother. This is a SCAM.

    • Initial Complaint

      Date:10/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was parked in the incorrect parking space, I accept that. Driver dragged my car out leaving tire marks on the ground. Now my car is shaking so I emailed the manager and instead of him asking questions he emailed me saying my driver dragged your car 8 feet that won't hurt your car. Driver also drove fast over the speed bumps. I asked for them to pay for a check up and got nothing.

      Business Response

      Date: 11/09/2022

      Business Response /* (1000, 5, 2022/10/17) */ the car could've had pre exiting damage prior to tow ounce the car was paid she drove off. she was mad that the car got towed drove and hit something no one knows .we are not responsible

    • Initial Complaint

      Date:09/25/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We just arrived to a location and tow truck company watch us walk into a location. We were at the location for less then 15 minutes ordering food and the tow truck pick up our vehicle and stated we had to pay him 125 dollars cash and no other form of payment was acceptable. We requested a receipt and the person refused to provide a receipt. He stated it wasn't his problem to provide a receipt, he only wants his money. No money no car. The tow truck driver did the same thing to several vehicles.

      Business Response

      Date: 10/26/2022

      Business Response /* (1000, 5, 2022/10/03) */ hello i am going to need more information so i can properly research it i will need make model of car and the name of property where the car was towed from thank you

    • Initial Complaint

      Date:09/11/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vehicle was towed by New Generation Towing after I paid to park in a section of a parking lot. I willfully chose to park there as it was a private section. It appears that the person collecting the money for that spot and putting out cones was working in cohort with New Generation Towing. Went to recover my vehicle and was told that they only accept cash. They made me use an old ATM at the location to pull out cash. They charged me $130 to recover the vehicle. They never sent me a receipt for the towing services. When I called them, he said he would try to send the receipt later in the day. Been days later, no receipt. It is apparent that they are running an illegal operation here. They are luring vehicles and then towing them. They are refusing to provide receipts of their services. They are only accepting cash.

      Business Response

      Date: 10/21/2022

      Business Response /* (1000, 5, 2022/09/12) */ in order to do my research and give why your car was towed i need make and model and the name of the property where your car was towed from thank you new generation towing Consumer Response /* (3000, 7, 2022/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Vehicle was towed from************ Parking lot. Lexus RX 350. We know why the vehicle was towed. They had somebody direct people to park in that area and collect money to park there. They refused to provide a receipt of services.

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      New Generation Towing And Recovery 10850 Cosmonaut Blvd, Orlando, FL 32824 This company illegally towed my car from my apartment complex. They were extremely rude and unapologetic as to tell me why my car was towed. Also, they only accept cash. If you read their reviews, the reviews are stating that they are removing stickers from the license plates and stealing cars among other complaints. This company should be addressed immediately.

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 5, 2022/08/17) */ ************** car was towed due to being parked in a fire lane and also blocking in a a car that could not out of the parking spot that car was in next time you put in a complaint do your research and also have pictures to show how the car was parked thank you

    • Initial Complaint

      Date:07/12/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 8th 2022 my F-150 Ford Van , was towed by New Generation Towing & Recovery at 2824 Michigan ave, kissimmee fl 34744, I have my church over two years and i have parked and my church members has parked and we never had an issue, nor we never got any warning, i a renter and i should have the right to park my van or car of my members, we are now afraid to park our car in a place that we have church service and there is time we have vigil service or overnight and get our cars towed, on this day that New Generation Towing & Recovery has decide to tow people cars without a warning sticker , they forgot to take another car that was in the same parking lot , same side , that has been abandon for 3 weeks and today 7/11/22 is still park in the same spot. today i had to pay $ 234.00 to take my F-150 Ford Van , and i would like to get a full refund back. Thank you and hoping to resolve this issue *************

      Business Response

      Date: 08/22/2022

      Business Response /* (1000, 5, 2022/07/14) */ Mr.****** claims he park his van at****************** but the pictures we took shows his van at ***************** witch is at the back of the property and the church that's he goes to is in the front of the property in result his van got towed thank you Consumer Response /* (3000, 7, 2022/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have parked in the same spot for 2 year and never had an issue or a notification of any kind. Nor a warning sticker on my van. This is unfair Business Response /* (4000, 11, 2022/07/26) */ Mr.****** claims he has been parking in front of the church but again I have pictures that he was parked in the back of the property and as for a warning that's up to the owner of the property to give one what's unfair that MR.****** stated that he cant park his van at his house due to its a commercial vechiel so MR.****** parks his van on a property that he don't own thank you

    • Initial Complaint

      Date:07/08/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has a terrible track record of scamming people out of their hard earned money. towed my car in a complex that has very little guest parking there was no guest parking available at all and I need to go get my son from my sister I park in the next only available parking which is future resident parking because everything else is for assigned parking only for the residents thinking I'm only going to be a few minutes to walk over to the building these savages come rushing in within minutes tow my car by the time I get back the tow truck is back zooming through the complex almost hit a dog and a lady in attempt to collect another vehicle where there's no sign that says the vehicle can be towed after business hours anywhere obviously if there was a sign posted I wouldn't have parked there. The employee when I called was super rude I was simply trying to find information out and he has the audacity to call me a brat and become very nasty over the phone he then says 175 card or cash now or 125 during business hours tomorrow why are they overcharging for a tow they did within minutes and took 5 mins down the road? They didn't even waste 20 dollars in gas to pick up the car and take it to the yard. These people have no compassion they are very hostile very unreasonable and seem to set whatever price they want to pocket extra profit for their benefit when I get there they don't even have anyone working in the office for me to try and get my car I then have to wait 45 mins in a car with my kid and nephew late at night and when he someone gets there he says cash only after I had to search and scrape together 175 with some cash and on my card I then have to leave again with two children late at night to now get cash they weren't even willing to budge and take 125 which is what I would pay during business hours very terrible service if you read any reviews on any platform about these people this is a common occurrence of them scamming people shut them down immediately

      Business Response

      Date: 08/10/2022

      Business Response /* (1000, 5, 2022/07/11) */ Good afternoon. My apologize for the inconvenience. We do not set the prices. the prices are set by the county. also there a sign of the prices on the fence. We went through the photos we can see there was few parking spot available. Like you stated, you were parked in a Future resident parking which that its when the office its open.it is responsibility of the resident to notify their guest of the rules and regulations of the complex. Thank you!

    New Generation Towing & Recovery, LLC is NOT a BBB Accredited Business.

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