We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Roof Marines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this company (Roof Marines) on 12/16/17 for a full re-roof on my 2-story home after the impact of Hurricane ****. I paid $7200.00 for the entire work to be done. Fast forward 5 years later, after the impact of Hurricane ***, the roof experienced shingle damage causing water damage and leaking in the ceiling of my garage and living room. I contacted the company on 10/05/22 to discuss repairs based on their service agreement stating that we would have workmanship warranty for 10 years and lifetime manufacture warranty on the shingles as well as "completely watertight for a period of 10 years". Since 10/05/22, I have received empty promises of coming to my home to review the damages and course of action. I have made several attempts to make an appointment with ******* (in which he told me "yes" that he would appear) but ultimately did not. He has been unwilling and not cooperating with me by not picking up the phone and not abiding by this service contract. I have also sent ******* pictures and videos of the damage to my home, so he is well aware of the situation but refuses to help. I am extremely worried because we are still in hurricane season living in *******, so worse damage could happen in the near future if left unrepaired. My only hope and desire is that Roof Marines will honor their service agreement with me and repair my roof as soon as possible.

    Customer Answer

    Date: 11/04/2022

    --------- Forwarded message ---------
    From: *********************** <***********************>
    Date: Thu, Nov 3, 2022 at 2:20 PM
    Subject: Complaint ID#********
    To: <*****************************************>


    Hello *****,

    I am writing this to update you on my complaint. The business Roof Marines has contacted me, but has not attempted to resolve the issue as of yet. The business owner ******* still gives me the run around when it comes to setting appointments and doesn't show up. He admits to fault of improper workmanship regarding the roof, so he acknowledges he has to repair the roof. I'm not sure what will happen next because he makes communication difficult, but I hope he responds to my BBB complaint. Thank you.

    -***********************

    Business Response

    Date: 06/17/2024

    ****************** did not perform the stucco and flashing work on this house as part of the scope of work. The work was carried out according to building codes (see Company Cam Gallery). The contract was only for the roof of the house; it did not include the interior or the flashing. The house had a camera system installed incorrectly: the installer of this system broke the stucco, which caused the leak. *************** was advised that the flashing and stucco needed to be replaced to prevent leaks, which she did not want to do, and it was made clear that this could cause leaks in the future. 

    ******* attended the service call and helped repair the exterior as a favor to the homeowner (see the warranty where it explains that he was not responsible for work not performed by Roof Marines), but the interior of the house was not repaired because it was not his responsibility. 

    Customer Answer

    Date: 06/17/2024

     
    Complaint: 18787775

    I am rejecting this response because:

    This response from Roof Marines took 8 months which is highly unprofessional. The image attached are also false claims from Roof Marines it was dated on 2017, the contract also attached is dated on 2018 which doesn't coincide with these claims at all. ****************** came to my dwelling in 2022 and refused to work with me and acted dismissive to my claims. He never worked on my house or attempted to fix it or engage with me to discuss the contract.

    The flashing was part of the initial roof installation so I don't know what lies this company is trying to get away with. The camera system was installed many years ago and has never caused any issues whatsoever. I have since got another company to fix the damages and they agreed that the issue was a workmanship problem as the flashing was never installed correctly in the first place. The flashing did not have the correct amount of nails in place to keep it from leaking. 

    All I wanted from the company was the decency to work together and get my roof fixed according to their warranty and I did not. This company should be put out of business because they are a bunch of crooks! I would never recommend them to anyone who wants a good roof installation. 

    I do not want any more responses from this company and would like this case to be closed as I have gotten the roof repaired by another roof company, sold the house, and no longer live at this dwelling. 


    Sincerely,

    ***********************

Roof Marines is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.