We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Safes

Vaultek Safe Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Safes.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terribly awful company. The company sold me a safe and sent me a receipt that matched the price I hit submit purchase. The company then overcharged me for that price. The company ended up having an overprice credit dispute and the company put a stop on the safe and then kept my money. So I have no safe or money. I spoke with ***** to find out the package was placed on stop and return to sender. The most fraudulent practice. I then called customer service and was absolutely belittled and undermined by the customer service agent and was told what I'm going to do rather than being cordial. The worker didn't want to work with me basically dismissive. I own three other safes from this company. This is disappointing and disrespectful because of that. I will never ever support this company again and will probably have to serve them for my safe. I want my safe. They have scammed and false advertised before and belittled again. the advertisement shows them false advertising and scamming again.

    Business Response

    Date: 02/04/2025

    Business
    Most Recent Message
    Date Sent: 2/4/2025 10:17:43 AM

    Mr.**** stopped payment and filed a chargeback against Vaultek Safe Inc.  Mr. ***** claim is unsubstantiated.  We have never offered a $2249.99 safe for $89.99.  Furthermore, Mr **** altered his order confirmation receipt in his attempts to defraud Vaultek Safe Inc.  Once the payment dispute was initiated, we instituted a return to sender service for the merchandise, as we do not give away free product.

    Mr. **** has received the entirety of his payment back.  However, Vaultek Safe Inc. is still without the accessory bundle that was accidentally delivered.  To rectify this situation we issue Mr. **** a prepaid return label and scheduled a ***** pickup, all at the expense of Vaultek Safe Inc.  The prepaid return label that was issued does appear to have been used and we expect to receive this shipment on Thursday(2/4/25).

    We can be reached for additional information via email or telephone.

    *********************************************************

    **********************

    Kind regards!

    **** ********

    Vaultek Customer Support Manager

  • Initial Complaint

    Date:03/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb 12th I contacted the company regarding a unit listed on their website. They sent me a PayPal invoice for $433.51 which I immediately paid.Feb 24th after no further communication with the company I emailed them requesting a tracking number. They did indeed create a ***** shipping label. That's it, label created. Still nothing shipped. I imagined them laughing about getting the customer to go away Mar 7th, Early, ****** I called and inquired about the status. After putting me on hold for a while the person got on the phone and informed me they were resubmitting my order. At the end of day, still no tracking number, no new shipment Mar 7th, evening sent email asking them to step up or give me a refund.

    Business Response

    Date: 03/08/2024

    Hello ****,

    We appreciate you taking the time to reach out and share your experience with us.  We apologize that your order was not received.  After speaking with you yesterday(3.7), we immediately restored your order and shipped out another safe(NMXi).  Since the original shipping label didn't contain any transit scans, we were able to reuse this shipping label.  ***** Tracking #************.  Delivery is scheduled for this Sunday(3.10)

    For the inconvenience we have refunded back the shipping fee of $29.51.  Refunds, typically, take 1-3 business days to post back to your account.

    Thank you for your continued patience.  We appreciate you choosing Vaultek Safes for your personal storage solution.

    If we can be of any further assistance, please don't hesitate to let us know!

    **** and the Vaultek Support Team

    Customer Answer

    Date: 03/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:02/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from this manufacturer. Since my original purchase, I've had a number of issues with the product and intermittently, most of the issues have been resolved through intense troubleshooting spanning hours on the phone with their customer support. most recently, the product has stopped working and when contacting the support #, I am inundated with questions and replies that have nothing to do with the actual troubleshoot help that I am requesting. I have attempted to contact this company, but no one ever answers their phone. I have also tried emailing them and requesting a callback, and to date, not a single call.

    Business Response

    Date: 02/20/2023

    I have spoke with Mr. *******  We have made all the necessary arrangements to resolve his experienced issue.  Furthermore, after speaking he is satisfied with the outcome and steps we are taking on his behalf.

    If you have any additional questions, please follow-up directly *********************

     

    Thanks in advance!

    Todd

    Customer Answer

    Date: 02/20/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ******

Vaultek Safe Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.