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Business Profile

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Gabriel Health Institute

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to file a formal complaint against Gabriel Health lnstitute for failure to provide services ( service not rendered). On January 1, 2025 l purchased the *** online package. I then received a confirmation email with receipt (Auth code: 0286P) thereafter l never received a single form of communication from them (no user login, password, prompt etc). Furthermore, Gabriel Institute sent a false advertisement during the Holiday weekend for a promotional offer of $50 off purchase if purchase is made before January 5th (l included a screenshot of this) which of course they failed to honor. I contacted Gabriel Health Institute multiple times, at various times and each time (when they do decide to answer their phone) the customer service was extremely poor. Largely due to their unhelpful, incompetent customer service l knew continually contacting them in the hopes of resolving this was me taking the time and effort and them showing their lack of professionalism which is a red flag on how poorly this institution is being run. The most recent contact l informed them l had called multiples times before and even tried to reach them through their contact form on their website. The contact form doesnt work, their is no submit tab to click on to send a message, thus happened on at least three separate occasions. The person who took the call lied to me and stated l would get a call back from the owner, which of course never occurred. The incompetence of the staff in addition to the poor follow through after purchase is seemingly scam worthy. I am requesting a full refund in the amount of $150.

Gabriel Health Institute is NOT a BBB Accredited Business.

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