Complaints

This profile includes complaints for SunWave Energy LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SunWave Energy LLC

  1650 Sand Lake Rd STE 201 Orlando, FL 32809-9118

• 

  SunWave Energy LLC

  2200 S French Ave Sanford, FL 32771-4253

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  La transaccin con Sunwave Energy LLC se realiz el 9 de ***** de 2023 por un monto de $37,037.04. Sunwave Energy LLC hizo falsas promesas. Segn Sunwave Energy LLC, estn "comprometidos a brindar una calidad superior y un servicio al cliente inigualable en todos los aspectos de su negocio". *****, la empresa hizo varias promesas, entre ellas, reducir mi factura de electricidad a $12 por el medidor TECO y tener un mnimo de 72 horas de energa durante un corte de energa. Paneles solares defectuosos que no producen la energa necesaria para abastecer toda la casa, lo que resulta en una factura de electricidad ** alta. Se ha contactado al negocio varias veces y no se ha resuelto ningn problema. Se hizo publicidad puerta a puerta en la comunidad.

  Business Response

  Date: 05/08/2025

  Ms. Anarelys, I called you today so I could speak with you and explain your concerns. Our goal is to help you. Please call me at ************. I'll be happy to assist you.

  Thanks,

  ****** ******

  
  

• Initial Complaint

  Date:02/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is not very honest with the consumer, the individual that came to my house was ****** ******** and ****** ******** and when they explained to me about solar panels they gave me a price of $176.50 monthly payments and I did agree on that but they never did mentioned that after 12 months the payment goes up, and after another 12 months it will go up again and by the 3rd year I'm going to be paying them more money than my electric bill, I understand that I did sign a contract but if they would've mention that to me I would have turned them down on the spot but they didn't mention anything, I feel that they're not very honest and they hide details from the consumer to get people stuck on a contract that is not worth it. Very bad company and dishonest.

  Business Response

  Date: 03/24/2025

  I spoke to Mr. ****** and clarified that in the contract shows that his payment will increase. I also asked him if he read the contract before signing, and he told me NO. 

  Attached is the customer contract the he signed. Let me know if I need to do anything else regarding this matter.

  Thank you

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 22979920
  
  I am rejecting this response because:
  It's the same document they gave me without letting me see the part that shows the payments going up every year, they didn't make any adjustments to it. I know I did sign it but I was unaware of the payments escalating every year because they never show me that document.
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/02/2025

  Mr. ****** says he saw the contract but was not shown the payment details. I want to clarify that he received two additional calls. The first one was December 16, 2024 a validation call from **********, where all the terms of the contract were clearly explained to the customer. The second call was on December 27, 2024 a welcome call from Sunwave Energy LLC. Mr ****** never mentioned any concerns about the contract, and lastly, customer has 72 hours to cancel without any penalty.

   

  Thank you

  ****** ******

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 22979920
  
  I am rejecting this response because:Again the individual that came to my house never showed me the part of the contract that shows the increase of the payments every *********************************************************** that part I would have declined the business because I believe is not worth it but I didn't saw that part of the contract until the end of January after everything was already installed, I feel that he didn't show me that part of the contract to get me locked in on that contract it's why I'm very disappointed with this company and very upset. He clearly said to me and my wife that our monthly payments it was gonna be just $176.50 nothing else.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont know if the people are experiencing different levels of satisfaction based on a specific sales *** or not. But I am very disappointed in ours. We were told that the panels being installed would be enough to power the entire house and we would only be getting a bill from the utility company for the meter. We were also told that the battery is only for back up power. Firstly, we have been getting bills from teco in the hundreds of dollars every month since installation. While the battery does serve as back up, it depends on how you use it. Which I learned after I called the manufacturer. Sun wave didnt explain that when they were selling it. How it works is the solar panels charge the battery and then the battery provides power to the house. If the battery runs out or if you set it to stop using the battery once it reaches a certain percentage of charge, it will start pulling from the grid which is why I was still getting charged.Its very troubling that this was not all explained to me when the sales *** was in my house. Also, we had called and spoke with ****** who recommended putting more panels to help but was superseded by someone else saying it wasnt necessary and the problem persists that Im getting billed from teco for more than the meter.I have had solar panels before and that company lived up to their promise. I only paid for the meter with the utility company. I am aware I have to pay the loan which we have been. But Im paying more with the loan/utlity bill than I would had I not had the system installed.

  Business Response

  Date: 03/24/2025

  I'm writing to inform you that Sunwave Energy LLC took responsibility for correcting an error in the initial calculation of the solar panel system installed at Mr. ******** property.

  Once the issue was identified, Sunwave took the necessary steps and added the missing panels, ensuring that the system properly met the energy needs.

  Thank you

  ****** ******

   

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunwave energy LLC provided financing to me for solar power system under false pretense and false financial information. The company never gave me contract only a form with contractor name Solar installers of *******. this company entangled me in a web of documents through false representation regarding system capabilities and anticipated electric bill reduction. The solar panel system are not functioning at all and has never function. I receive my electric utility bill for 400 a month and a 387 dollar bill from ******************. I have called Sunwave and they have refused to help me. All this stress has cause me to have a heart attack. I am 70 years old. I was told by Sunwave that I would be eligible for the state or federal tax credit that could be used to satisfy loan, This was not true. I requested that they fix the solar system so that I don't have to pay two bills. I also asked them to sent out an inspector and that has not happen. When I told them that I would have someone come in and look at the system they said, this will cancel out your warranty." Yet the system has never been operational. Please help me. This web that this company entangled me in has put me in financial hardship. I have no money left for food and I have to go to food shelters. Whatever they did has cause me so much aggravation. If only the system work I would not have to pay electricity bill. Please I have no more strength to go on. please

  Business Response

  Date: 03/04/2025

  We have unfortunately not received a response to our phone calls or messages sent through [costumer ********** ********, method used, e.g. email, WhatsApp, Text, etc.].
  Below is a summary of the contact attempts made:
  [Date and time of first contact 11/07/2024]
  [Date and time of second contact 11/17/2024]
  [Date and time of third contact 12/06/2024]
  Our goal is to make sure we can resolve any concerns or requests you may have. Please let us know when it would be convenient for you to resume communication, or if there is another way to get in touch.

  It is important to note that at that time, we were not the direct installers, as we did not yet have the licenses required by the state of *******. The company in charge of the installation was Solar Installers of *******, under license CVC *****. However, this has not been an obstacle for Sunwave Energy, to take responsibility for customer service and to take care of resolving any inconvenience that might arise with the costumer.

  We look forward to hearing from you and are at your disposal to help you with whatever you need.

  Kind regards,

  
  

  Business Response

  Date: 03/05/2025

  Subject: System Production Summary from 11/01/2024 to 04/03/2025
  
  Dear BBB,
  
  I hope this message finds you well.
  
  I want to inform you about the status of the system's production costumer Sr. ********** ******** from November 2024 until yesterday, March 4, 2025.
  
  During this period, we have been working on production as agreed, and I can confirm that the system has been operating as agreed. As of yesterday, the system has been producing the expected results and fulfilling what was delivered and sold to the costumer.

  We also contacted Ms. ********** yesterday March 4, 2025 and she said she did not want to talk about the solar panels. We have tried to contact Ms. ********** on multiple occasions and have been unsuccessful. We need this case closed as soon as possible, because as it is clear that the customer does not want any help from **********************.

  
  If you have any questions or require additional details about the process or the results achieved, please do not hesitate to contact me. I will be happy to provide you with any information you may need.
  
  I appreciate your attention and remain at your disposal for any additional questions.
  
  Kind regards,

  Business Response

  Date: 03/12/2025

  Date Sent: 3/5/2025 11:43:24 AM
  

  Subject: System Production Summary from 11/01/2024 to 04/03/2025
  
  Dear BBB,
  
  I hope this message finds you well.
  
  I want to inform you about the status of the system's production costumer Sr. ********** ******** from November 2024 until yesterday, March 4, 2025.
  
  During this period, we have been working on production as agreed, and I can confirm that the system has been operating as agreed. As of yesterday, the system has been producing the expected results and fulfilling what was delivered and sold to the costumer.

  We also contacted Ms. ********** yesterday March 4, 2025 and she said she did not want to talk about the solar panels. We have tried to contact Ms. ********** on multiple occasions and have been unsuccessful. We need this case closed as soon as possible, because as it is clear that the customer does not want any help from **********************.

  
  If you have any questions or require additional details about the process or the results achieved, please do not hesitate to contact me. I will be happy to provide you with any information you may need.
  
  I appreciate your attention and remain at your disposal for any additional questions.
  
  Kind regards,

  Customer Answer

  Date: 03/22/2025

  I tried answering several times and was unable to read the response to my complaint unable to open the response the first time please resend it to me . I tried getting help to read the response and no one was able to open the response. Please ressend i would greatly appreciate it. Thank you, for letting me know.