Reviews

Review Details

• Review fromWesley R

  Date: 08/30/2023

  1 star
  I had the absolutely worst experience with Elementar/Hardscape for the entire project. The job was relatively small paver area with firepit surrounded by synthetic turf putting green.
  I am one year and one day from making my latest payment and my putting turf has been getting worse showing the horizontal seam lines and it's become an eye sore. Reaching out Fabio, the owner, told me he couldn't help and to contact the manufacturer. GlobalSynTurf was responsive but say they don't cover the cost of repair. Although pitched as a 15yr warranty, Fabio is refusing to do the install of the new turf. He's quoted me $2k to do the work. And this turf is less than 15months old and looks awful.
  
  Beyond that, the entire job was hell. The original contract was signed in Nov '21 and the completion wasn't until Aug '22. It was a job they quoted as ~2mo or less depending on how quickly the HOA returned approvals (< 1wk).
  Other notable issues
  1) They had to remove my existing screen to put in pavers. When reinstalling the screen they did it very poorly and has come detached from the frame at least 4 or 5 times and I've had to have them come fix it
  2) I got a retractable screen that has broken 3 or 4 times forcing them to come out and fix it.
  3) The turf when originally installed was completely mismatched in color. When they were installing it I called it out and they told me the sun would fix it. But it didn't and they had to tear it all up and replace it
  4) The golf holes we installed completely wrong in many ways and don't even match and one was damaged forcing them to replace which made the turf wavy
  5) The natural gas firepit they quoted they reneged on and tried to do propane instead. I had to negotiate down to $1k more to get what was quoted
  6) The river rock surrounding the area was not lined and was falling into the neighbors yard and it took 3 times to resolve that