Complaints

This profile includes complaints for Simply Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Simply Self Storage has 14 locations, listed below.

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  Simply Self Storage

  7505 W Sand Lake Rd Orlando, FL 32819-5109

• 

  Simply Self Storage

  4051 W State Road 46 Sanford, FL 32771-9721

• 

  Simply Self Storage

  12446 W Colonial Dr Winter Garden, FL 34787-4104

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  Simply Self Storage

  16 Lambeth Park Dr Fairhaven, MA 02719-4740

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  Simply Self Storage

  5365 Goodman Rd Olive Branch, MS 38654-6111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a storage with Simply Self Storage and they signed me up to pay ***** each month for insurance with Safeguard, and mid year Public Storage bought them out. Fast forward I moved my things out 03/30/2024 and there was rat f**** everywhere. I submitted a claim with ********************* and they told me I had insurance still under Simply Storage and not Orange Door, I cannot find one number for Simply Storage however I have paid ***** each month for insurance and now I cannot even find out where to file a claim for my damaged property. My property manager at the storage was not helpful, she sounded very nonchalant like she didn't even care. My concern is who have I been paying insurance to each month and why can't I find this information anywhere. Also when Public Storage bought Simply Storage out why didn't our insurance automatically stop and go over to Orange Door.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made numerous attempts to access my property stored at their Lindenhurst facility that I have been paying $167 a month for, for over 2 1/2 years. On numerous occasions, the property was left unattended during their regular business hours, alarms going off and elevators looked with no access to my stored property on the second floor. I made various attempts to call the phone number provided and was either told they couldn’t help or was hung up on. I made 3 attempts on 3 different days to gain access to the facility but was unable to because the facility was on lockdown from the alarm system with no attendant available during their regular business hours. When I finally was able to access my property, the entire second floor was full of marijuana smoke and smell that seeped into my stored property and there was a shirtless individual living inside one of the neighboring storage units. They did not meet their contractual guarantees of a safe a secured storage facility nor provided the 24/7 access nor had the facility staffed on numerous occasions during their posted business hours.

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On4/112O18 I rented two units from Simply Self Storage @ **** ******* *** ***** ******* ** *****. A climate control @ $152.00 plus $tO tor insurance
  and an outdoor @$106.00 plus $10 for insurance. I rented these units in good
  faith. ln the contract it states month to month with above listed amounts. lt
  does say they may change rent by mailing notice. What they don't say in the
  contract is that I can EXPECT rent to go up every six months. My first
  payment was was $278.00. Every six months I am notified that one or the
  other unit is going up $5o.oo. or I'm notified that insurance is going up
  $zo.oo. I'm not sure if it's my items being insured. My payments are now up
  to $SOO.O0 I'm quite sure that they will be higher by the end of the year. I
  have spoken to them and asked them to stop this l've been told my the local
  storage manager there's nothing she can do because it's computer driven,
  The and only time I spoke to Mike t************* he did temporarily lower
  the charge on one of the units. So it's obviously not out of there control. I
  want this to stop.

• Initial Complaint

  Date:01/10/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business has not resolved any issues. Business has failed to contact in lieu of resolution. Business has claimed unpaid/past due charges after cancellation.Business failed to notify prior to charges after cancellation that a lock removal was needed before my husband and i moved several hours away. Business claimed unpaid/past due charges on my own account cancelled and paid off 7 months ago with zero explanation. Manager at ******************** claimed my account was fine and she was unsure why i received this notice in the mail. Business and corporate offices failed to return emails, phone calls, voicemails.

• Initial Complaint

  Date:01/04/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a storage unit on the 19th of December for$50.42. Admin fee of $24 and $26.42 for rent that was half off for first 3 months. We were unable to get to the storage unit until 12/26. When we got to the building, there was water from a busted pipe all over the floor, the sliding doors were broken into and the elevator was not working. We called the number for the building and it said no one was available to take the call- the online and door hours specifically stated they were open. No one was at the building. It did say they closed at **** to ****, I am assuming for lunch. It was about **** when we were there. We called another number associated witht this company ***********. They said a pipe burst on 12/25 and the power had gone out. They were going to escalate an email to some one to help us. We decided to wait til **** to see if someone would show up. At ****, when ***** came, we drove to the *********** road location. There was No one there's well. I called an ********** and requested to cancel. They said I can't do that on phone I have to cancel at the site. I could not get a hold of anyone... long story short, someone came to the facility, they were rude and kept saying "I don't know nothing about that" when my husband tried to explain what were doing and the hours. We just want to cancel, I told this lady this, she said she would get started on that. I have not received anything indicating canceling. I also requested my money back considering the circumstances. She stated I could have gone there since the 19th and that they don't usually give money back. She said she would speak with DM... again, no indication anything has been done. I attempted to send an email, it comes back with "unable to send due to a temporary issue"?

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive already written simply storage and email and left a message for corporate regarding this issue. It's unfortunate that vibe has to go through such extreme lengths simply to have matters addressed. I've been renting with this company for about 4 years and believe I have been overcharged and require my account be reviews as I was paying more than what was online at some point; and my account went from ****** something and then temporarily back down all without written notice of changes.In addition to that, I was charged a 60 dollar fee before the beginning of the month and have asked for this to be reviewed without any response. Simply used to be a secure place with reasonable managers who actually addressed concerns and that tried to meet customers half way. While they are busy not responding fees are being accumulated and this issue needs to be addressed immediately. All the details have already been forwarded to them.

• Initial Complaint

  Date:12/19/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Store facility wrongfully sold property at auction without proper notification. They refuse to provide any proof that they did notify in writing per the requirements to auction off property

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mistakenly reported the wrong location in my initial complaint ********* filed yesterday . The company has many locations across the country. Management/corporate is useless as well.
  
  I have had this unit over 3 years now. Each year I have had some of the same issues. Normally I would contact the corporate office by emailing the same person from the previous year as he would be the only response I would get.
  
  Every year a different manager. I always pay my payment on the 5th exactly of each month. August 2022 was no different. I wired the funds to the card that I pay the bill, but to my surprise they increased the bill almost $30.00. They already raise the price every few months or so. My issues have always been a required at min 30-60 day notice by legal mail for contracts.
  
  I have never received notice unless I raise hell about the issue when I am surprised with the new bill. I have no way of seeing the invoice (break down) so I immediately issued an email response to the property manager. Followed up with tons of calls until last Tuesday I talked to the new manager who was very rude and disrespectful. I got no resolve and she stated she couldn't tell me what I was being charged for, a host of other lies, and that I need to make my payment and she wasn't able to waive any fees. Again, been with the company over 3 years, and payments on time, she was totally disrespectful. We are still in the middle of the month and finally after many emails and calls got a voicemail from an employee at the location telling me i need to contact corporate (i attached the location and old corporate contact in emails they saw this. It is the only reason the location responded so that they covered their trail knowing darn well they never responded until i attached them on corporate). The number for corporate no one ever answers, and I have left multiple voicemails and emails. I refuse to pay more than what i am supposed to pay without proper notice. Will be my last month!