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Business Profile

Storage

Personal Mini Storage-Edgewater, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on march 18 2024 I filed a Claim /dispute over personal mini storage charges that were used for a storage unit (my drug addicted sons unit) I didn't own or have access to.The original claim was 3 payments in total ****** ****** ****** ****** The day after I filed the claim the issue was resolved, however On April 18, 2024 ***************************** of ********************************* Fl demanded I cancel the claim and pay her the ****** in cash immediately or she was going to sell my belongings. Which included ******** paid for medical equipment On April 18th under duress and threats made by ******************************* went into the bank on enterprise blvd and spoke with ***. I then made two withdrawals one for ****** for the amount of the claim and another for ****** (fees this craphole put on me)I am removEd my belongings this weekend , however since they were paid the ****** in cash the day I canceled the claim against them I need the ****** back in my account. Instead of doing the right thing they refused to reimburse me.

    Business Response

    Date: 05/22/2024

    This billing matter came to our attention when we received notification of disputed charges on this particular unit. This put the unit into arrears' (3 months). Protocols as stipulated in our lease agreement were then followed. As is common knowledge when transactions are disputed the monies are withdrawn from our account. So to address the point of refunding the monies how can we when we do not have the funds being questioned. I would highlight the fact that this incident only occurred because the customer herself disputed charges that  she eventually paid.

    Once the obligation was paid up for the unit in question the tenant did move out and a letter was faxed  to her bank notifying them to return the funds to her. This company has never held onto or had in their possession the funds that were held by the bank once the charges were disputed.  

    I am assuming that the matter is resolved because we have not heard from *********************. 

    Customer Answer

    Date: 05/26/2024

     
    Complaint: 21654289

    I am rejecting this response because: on April 23, 2024 **** for personal mini storage told me they had the money. 

    they have not heard from me because the stress of this situation resulted in me going into acute heart failure and Ive been in the icu for weeks. 

    as **** said to me, just pay what you owe me! 

    Sincerely,

    ********************************************

  • Initial Complaint

    Date:03/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ** ** *** *** ******** ** ***** Existing Customers: ***** ******** 
    I currently rent a unit from the address above but have provided corporate office on complaint as I have reached out to them and have received no response. I have been renting my air conditioned unit since June 2020, I discovered in August 2021 that it was humid but attributed it to summer heat went back November 2021 it was so hot I nearly fainted it was at that time I sent my first email to the owners about the humid conditions. I have sent many correspondence most with no reply. I was told May 2022 the issue was being looked into. Went to my unit 2/24/23 only to discover not only has this issue not been rectified but it was even more humid and some of my visible stored items are being damaged due to the extreme heat. It was at this time I sent a notice to the main office and the owners of my location and have yet to hear anything. The customer service has been non existent unless I stop in and speak to them when on-site which I have done MANY times. Bottom line if paying for an air conditioned unit that’s what I should be receiving if this issue can’t be resolved then the cost should be for a hot non air conditioned rate. Now we are to the point this issue is causing damage to my property and nothing is being done. Toney Rossi is the said to be the district manager for alachua county he should be further looking into this issue that’s been ongoing for nearly 2 years now. This is beyond poor customer service and all parties should be held accountable for their sites and the property of the customers that trust them with their property.

    Business Response

    Date: 03/22/2023

    Dear ****** ******
    We apologize for any inconvenience caused by our AC being down. We understand the importance of a reliable and functioning cooling system, especially during hot summer.
    We take all customer complaints seriously and appreciate you bringing this matter to our attention. We have investigated the issue and have identified the cause of the problem. We are happy to report that this issue has been resolved, and the AC system has been fixed.
    We want to assure you that we are committed to providing top-quality service to all our customers and are taking steps to ensure that this kind of situation does not occur again. We value your business and appreciate your patience while we worked to resolve this matter.
    Please do not hesitate to contact us if you have any more questions.
    Thank you for bringing this to our attention.
    Sincerely,
    Toney R****, District Manager

Personal Mini Storage-Edgewater, LLC is NOT a BBB Accredited Business.

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