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Business Profile

Student Loan Services

Doc Prep Pro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their company contact me and was being rude and threatening me to take me court and trying to charge me upto ******* , and hurt my credit , they also mentioned that i owe a company named Personal Cash Express without given me any information about the Personal loan since the year 2015 They cause me sadness, i still dont have proof and they wanted to give them a settlement of upto ******* to resolve unpaid debt , but still have not receive proofs and nothing has not been reported to the credit beaus so they talking me into sign these documents and have me to agree to pay them ****** which i had cried, i did looked up Personal cash Express and when i did my research there were no such thing , they dont even exists, i tried to call the company because i have told them that if was a scam then i will file an investigation and harrasment , i believe they are trying to get more money out of me, and need help with this issues, and now i am trying to dispute it and i would like my refund in the amount of ****** , i felt like i was ripped off , i got copies of the drop box sign but i don't know how to post it. I believe i did receive another call and these people were rude and very disrespectful.

    Business Response

    Date: 03/05/2024

    We understand the gravity of this situation and take the allegations made by ************ very seriously. Upon reviewing the case, we have taken immediate action. On February 29th, 2024, we refunded the transaction of $500.00 back to **************** account. Subsequently, her account was closed to ensure that she will no longer be contacted by our office. Please rest assured, ************, that we have forwarded your account to another agency, and it is no longer managed by our team. We are committed to ensuring the highest level of customer satisfaction and apologize for any inconvenience this may have caused.

    Customer Answer

    Date: 03/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I realized that this company was a scam earlier this year and contacted them to cancel all my accounts and information with them. They assured me that they did. Months later, I see another withdrawal from this company for $40. I've tried to contact them twice and no one answers at the 2 numbers I found. Just plays music and no one ever picks up.

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