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Business Profile

Tire Dealers

Addis Tire Outlet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came for a tire change because my tire had a nail in it after removing my tire to do a diagnostic they told me that my tire was fine and no air pressure was coming out of it, but my tire sensor was broken. Keep in mind my tire sensor was not broken. I never got any warning on my actual car. No lights have come on except for just to tell me that my tire pressure was low. If your tire pressure sensor is broken your tire pressure light on your dashboard will blink. It will not be a solid color. it would also not display a number Now, then after I told him, I didnt want to replace my tire sensor and I would just put my old tire back on and go on my way. He shows me a broken tire sensor. My tire sensor was never broken. It was working correctly. I didnt have any problems with my sensor. Ive refilled my tire numerous times and the sensor matched up with the tire pressure that I got from the air pump. They broke my tire sensor into pieces telling me that it was already broken when the only way to break a tire pressure like that is to remove the tire. The tire was never removed from anyone other than them and they blamed my dealership when my dealership did a full diagnostic on my car. They didnt say anything about the tire sensor being messed up they completely broke something just to try to get me to spend more money with them. If you are a woman do not come here I will attach a photo of the sensor that they broke and when I said no to his numerous ppitches he seemed annoyed. This company purposely broke my tire pressure sensor after telling me my tire was fine to make me spend even more money. Literally broke a piece of my car my sensor was working fine and the guy showed me a broken sensor that was broken into pieces by his employees. THIS COMPANY NEEDS TO BE SHUT DOWN.

    Business Response

    Date: 08/20/2024

    When you came in to change the tire due to a nail which was in the shoulder of the tire. We inspected the tire and found the nail did not go all the way through. Upon further inspection of the tire and wheel assembly we found that the sensor was bumping around inside of the tire, instead of charging the customer for a tire which was not needed we showed them the actual problem. Which was a damaged Tpms sensor, you refused the service and was charged only $10 for a tire check. After reviewing our security footage it clearly shows two customers who were waiting to have their ********************** changed were talking to the customer who was sitting in a friend's car.  The two customers who were having the conversation are in no way affiliated with ADDIS TIRE OUTLET. All employees of Addis tire outlet can be recognized easily by our uniform shirts.  All employees on duty at the time of customer experience were busy assisting the multiple cars that needed service at that time.

    Our priority is to provide excellent customer service all the time, making sure to fix only what is it needed.

Addis Tire Outlet is NOT a BBB Accredited Business.

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