Reviews

Review Details

• Review fromBarbara Jr. A

  Date: 03/13/2025

  1 star

  Barbara Jr. A

  Date: 03/13/2025

  I am beyond outraged by the experience Ive had with Split Second Towing and Recovery, LLC. They have had my car since 3/10 and have been charging me $25.00 per day up until 3/14, when I am scheduled to pick it up for an additional $75.00 fee. If I dont pay and pick up my vehicle on 3/14, they will hold my car hostage until 3/19 while continuing to charge me $25.00 per day on top of that. This is predatory, unethical, and pure extortion.On top of the outrageous fees, the customer service has been completely unacceptable. *******, the representative I spoke to, was rude, disrespectful, and completely unprofessional. She talked over me, called me ridiculous, threatened me, put me on hold pretending she couldnt find my car, and ultimately hung up on me when I tried to reason with her. She acted completely incompetent and deceitful throughout the entire *************** make matters worse, my car loan company confirmed that no fees should be due, yet ******* and Split Second Towing and Recovery, LLC insist otherwise. This proves that they are either lying or running a scam to take advantage of people.This business has no integrity, no professionalism, and no regard for its customers. Holding my car hostage, piling on unnecessary fees, and treating people with blatant disrespect is beyond unacceptable. I urge everyone to avoid Split Second Towing and Recovery, LLC at all coststhey are dishonest, predatory, and should be shut down immediately.

  Split Second Towing and Recovery, LLC

  Date: 03/17/2025

  When Customers called in we advise that in order to expedite the process there will a expedited processing fee due to it being a Friday. We must also locate the vehicle on the lot and make sure that the vehicle is not blocked in by other vehicles. Unfortunately not always do we have a driver or a truck available to make vehicles accessable. The first time the customer contacted our office we did advise of such and also advise that we do everything by appointment only, We did advise to call back at a later time to expeditie the process and possible fees will be charged. We did advise of our regular rates, but also advised that once she called back we will advise her if any fees will be charged. Once customer contacted on our office the 2nd time, she was rude and advised that the fees were rediculous our representive ******* stepped in and advised that the fees as well as our policy procedures and protocols were not ridulo0us and continued to make an appt for the following date 3/14/2025, this incident occurred on 3/13/2025. We also did advise that we were expediting her redemption but our earliest appt will be on the following Wednesday if the appointment for Friday March 14 was not kept. We would like to provide clarification regarding the redemption process and recent interactions with [Customer's Name].When the customer initially contacted our office, we explained that an expedited processing fee would apply due to it being a Friday and our company being closed on weekends. We also informed them that locating the vehicle and ensuring accessibility could take time, as we may not always have a driver or truck available. Additionally, we reiterated that all redemptions are handled by appointment only and advised the customer to call back to confirm availability and any applicable fees.Upon the customer's ******************** call, they expressed frustration regarding the fees. Our representative, *******, reiterated our policies, including the expedited process and associated charges. Despite attempts to explain the procedures, the customer spoke over our staff and did not allow for a full explanation. At no point was the customer informed of daily storage fees of $25 or threatened in any way.The customer was scheduled for a redemption appointment on Friday, March 14, 2025, but did not show up or contact our office. They later reached out on Monday, March 17, 2025, and we scheduled a new appointment for Tuesday, March 18, 2025, at 1:00 PM.Our company is committed to providing professional and respectful service, and we strive to assist all customers through this process with consideration.