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Business Profile

Training Programs

Body 20- Dr. Philips

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, April 12th at 12:00 PM, I was scheduled for a 20-minute session. Upon arrival, I noticed your manager sitting at the small table on his laptop and, while not a major issue in itself, he did not acknowledge me. I understood the studio was running behind, and I was ultimately suited up about 15 minutes past my appointment time. During my session, the manager interrupted the trainer in the hallway by saying aloud, "Are you almost done? Two demo sessions are here." The trainer wrapped up the session about five minutes later. I asked if the session was truly finished, and he informed me it was a HIT session. However, I strongly feel my session was cut short due to scheduling issues and the pressure of overlapping demos. I want to be clear that I do not fault the trainer, as he appeared to be doing his best under challenging circumstances.Additionally, during my session on Wednesday (April 16) evening at 6:30 PM, I arrived early (around 6:00 PM) and clearly communicated that I was happy to wait until my scheduled time. However, I was not suited up until 7:10 PM, again due to another demo running over.Saturday the 19th of April, my workout began 15 minutes late due to internet issues. I understand that technical difficulties can happen, but unfortunately, delays like this have become a recurring issue and impact my overall experience.This is a recurring issuemost evenings there is only one trainer working, and delays are common, particularly when demo sessions are booked concurrently. Sessions are not starting on time and classes are being cut short because they have overbooked. Multiple coaches have said that they have had to cut classes. The workout is for 20 minutes and if we are not there are on time, we are charged. They have not followed their contact to the customer. A majority of my classes, the trainer is never on time. I have contacted both the manager and owner.

    Customer Answer

    Date: 04/30/2025

    I spoke to the owner on 4/30/2025, and he is going to cancel my membership early.  You can close this case.

Body 20- Dr. Philips is NOT a BBB Accredited Business.

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