Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Transportation

Cruise Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Reviews

Customer Review Ratings

2/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromPaul B.

    Date: 03/08/2023

    2 stars
    We used Cruise Control in October 2022. SWA lost our luggage and I had to deal with that upon our arrival. The driver wanted to leave us at the airport. Given that he didn't leave us, and our subsequent trip from a Disney resort to the Port was excellent, we opted to use them again last week (February 2023).

    For this latest trip, the transportation from MCO to the resort was fine. When it came time to get us to the Port, we received a call that morning, and it appeared that everything was in order. This driver did NOT help with luggage. Did NOT have the needed car seat for our grandson. Then proceeded to take us to some strip mall parking lot to find a car seat from a trailer in the lot. Eventually we found something, although it was filthy. 40 minutes later, we get started for the port. Twice during the ride, I thought I was going to have to take the wheel as the driver was swerving. He sat in the fast lane, at the speed limit, when there was no traffic in the slow lane. Exposing my family to angry Florida drivers as they went by. When we arrived at the Port, he again did not help with the luggage.

    When I contacted Cruise Control, I was told that our original driver was in an accident and this guy was someone that wasn't even from Cruise Control. Corey at Cruise Control put my family at risk. We will NOT use them again. They obviously have no depth to be able to handle emergencies. The owner (Corey) was on a cruise at the time. While I appreciate the effort to not abandon us, it wasn't worth putting our family at risk. It also became obvious that there's no one to run the company locally when he's not there.

    An apology was received, but Corey did nothing to recognize that he put our family at risk and we were still charged full price.

    We would have been better off with Uber Black.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.