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Business Profile

Truck Dealers

Rush Truck Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Rush Truck Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rush Truck Center has 3 locations, listed below.

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    • Rush Truck Center

      1925 W Princeton St Orlando, FL 32804-4705

    • Rush Truck Center

      915 US Highway 27 North Haines City, FL 33844

    • Rush Truck Center

      9401 Bachman Rd Orlando, FL 32824-8095

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 22, 2023, I was operating my 2015 Hino when I experienced an error code of P0715 and my transmission was stuck in gear. I took my vehicle to Rush Truck Center in Jacksonville, FL. The vehicle was inspected and documented to have transmission fluid high on the dipstick. There were multiple services recommended and all were completed including the disconnection of 20 pin pass through connector at the transmission to inspect and clean terminals, reinstallation of the SPL140 Bearing Strap and Bolt and draining the ATF and removal of both ATF filters, replacement of gaskets and installation of new ATF Filters. Upon retrieving the vehicle on June 1, with all of the suggested repairs completed totaling ($1490.10) My vehicle experienced the exact same error code traveling from Jacksonville, FL to Nashville, TN approximately 600. MHC Kenworth reported, No fluid on the dip stick, dip stick smelled like burnt trans fluid and recommended draining and refilling with fresh fluid, duplicating the repair completed in Jacksonville again totaling over $2000.00. On June 12, I experience the same error code again, at this time the vehicle was taken to Pacifico Ford in Philadelphia, PA. The technician reported “AFTER VERIFYING CUSTOMER CONCERN CHECKED FOR DTC'S. CODE P0715 IS CURRENTLY STORED. REMOVED TRANS FILTER AND FOUND METAL SHAVINGS. DRAIN FLUID AND FLUID IS BURNT. PROCEEDED TO CHECK LINE PRESSURE (READING 5PSI) TRANSMISSION WAS RAN 2 GALLONS SHORT WHICH RESULTED IN CLUTCH PLATES GETTING BURNT”. Their recommendation was to replace the transmission totaling over $15K.

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      El dia 07/29/2022 pagué la cantidad de $58,797.75 en un cheque de cajero al dealer, Rush Truck Center ubicado en 915 Roberts Rd Haine City, FL. por un camión Peterbilt 579 del año 2016 el cual luego de 5 dias comenzó a tener diversos problemas de motor hasta el dia de ayer cuando finalmente el mecánico encontró q el motor tenia la cabeza del bloque rota la cual al pareser se le habian echado químicos para esconder el problema temporalmente. El gasto en reparaciones ha sido de alrededor $12,000 en 3 meses hasta el punto que ya no hay nada que se pueda haser ya q el motor no sirve, incluso el camion me lo vendieron con el sistema de emisiones eliminado. Yo me é comunicado con el dealer varias veses pero no acceden a ayudarme o responder de alguna manera ya q les e dicho que no puedo trabajar porque el camión no sirve.
      Lo que les exijo es que yo pueda devolver el camión y q me devuelvan el dinero, o que me lo reemplazen por otro idéntico que no tenga problemas ya que yo entiendo esto fué una verdadera estafa.
      Att:***** ******

      Translated by BBB Staff

      On 07/29/2022 I paid the amount of $58,797.75 in a cashier's check to the dealer, Rush Truck Center located at 915 Roberts Rd Haine City, FL. for a Peterbilt 579 truck from the year 2016 which after 5 days began to have various engine problems until yesterday when the mechanic finally found that the engine had a broken block head which apparently had chemicals added to it hide the problem temporarily. The expense in repairs has been around $12,000 in 3 months to the point that there is nothing that can be done since the engine is useless, even the truck was sold to me with the emissions system removed. I have contacted the dealer several times but they do not agree to help me or respond in any way since I have told them that I cannot work because the truck is not working.
      What I demand of them is that I can return the truck and that they give me my money back, or that they replace it with another identical one that has no problems, since I understand this was a real scam.
      Att:***** ******

      Business Response

      Date: 12/23/2022

      Business Response /* (1000, 5, 2022/11/22) */
      Thank you for bringing this to our attention. We will contact the customer and have them bring the truck in for inspection to understand the full issue at hand. Please note... Rush does not take part in any emission system disenabling or removing of any emissions systems.


      Consumer Response /* (3000, 7, 2022/11/28) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      No acepto porque ya yo e pagado mucho dinero en reparaciones por la cual tengo pruebas y ahora mismo el camión está en el taller porque tambiên tiene la cabeza del motor dañada, el mecánico ya lo esta desarmando y esta es otra reparación adicional q se estima en mas de $5,000. Yo quiero q me reembolsen parte de todos los gastos o q me cambien el camión por otro igual que esté en buenas condiciones. Adicional a los recibos q envié falta el de la cabeza del motor q està en proceso.


      Translated by BBB Staff


      I do not accept because I have already paid a lot of money in repairs for which I have proof and right now the truck is in the workshop because it also has a damaged engine head, the mechanic is already disassembling it and this is another additional repair that is estimated at more than $5,000. I want them to reimburse me for part of all the expenses or to exchange the truck for another one that is in good condition. In addition to the receipts that I sent, the one for the motor head that is in process is missing.


      Business Response /* (4000, 10, 2022/11/30) */
      Several attempts have been made trying to contact the customer with no avail. We would like for the truck to be brought to our facility for inspection. Can the customer please contact us for further discussion.


      Consumer Response /* (4200, 12, 2022/12/01) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Ellos si se comunicaron conmigo hoy 1, de Diciembre y ayer y les indiqué el taller donde se encontraba el camión con la dirección correcta, ellos hablaron con el mecánico y fueron a Tampa, el gerente, vendedor, y 2 técnicos de Rush para comprobar que sí era correcto lo q yó alegaba, los severos daños q tiene el camión, solo estoy esperando q se comuniquen nuevamente conmigo para que me indiquen si me van a cambiar el camión por otro, o el rembolso.
      Gracias att: **** ******


      translate by BBB Staff
      They did contact me today December 1 and yesterday and I told them the workshop where the truck was located with the correct address, they spoke with the mechanic and went to Tampa, the manager, salesperson, and 2 Rush technicians to verify that Yes, what I claimed was correct, the severe damage to the truck, I am just waiting for them to contact me again to tell me if they are going to change the truck for another, or the refund.
      Thank you att: **** ******

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