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Business Profile

Uniforms

All Uniform Wear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Uniforms.

Complaints

This profile includes complaints for All Uniform Wear's headquarters and its corporate-owned locations. To view all corporate locations, see

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All Uniform Wear has 2 locations, listed below.

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    • All Uniform Wear

      1563 Florida Mall Ave Orlando, FL 32809-7735

    • All Uniform Wear

      3159 West Vine Street Kissimmee, FL 34741-4607

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company ruined my physician white coat and has refused to reimburse me for damages. I brought my brand new white coat into the ************ location to get embroidered several weeks ago and the manager ****** assured me it would be handled professionally. When my wife went in to pick it up she informed me the individual working on it appeared untrained and the manager ended up scolding the employee for ruining the item. The employee embroidered the lettering underneath the lapels and didn't even embroider in a straight line. The company name is clearly uneven in the attached picture. I want a full reimbursement for the cost of the coat as well as the cost of the alterations since this company has ruined this item.

      Business Response

      Date: 01/23/2025

      To Whom It May Concern:

      We regret that the customer's embroidery was done in a way that didn't allow for the entire wording to be visible. We acknowledge that the employee and made a mistake and we promptly refunded the customer for the embroidery work he paid for.

      Please be aware that the lab coat in question was an outside item, not an item he bought from our store. Our store policy is clearly posted for all customers in store. I have attached a picture of the sign to this response. The bottom line of the sign clearly states:

      All Uniform Wear is not responsible for replacing any items brought in for embroidery that was not purchased at one of our stores.

      Since this lab coat was not purchased in our store we can only refund him for the defective embroidery. The refund was issued as soon as we were made aware of the issue.  Once again we apologize for the error and have taken corrective steps to prevent this from occurring again.

      Sincerely,

      All Uniform Wear

      Customer Answer

      Date: 01/24/2025

       
      Complaint: 22393050

      I am rejecting this response because:

      Sincerely,

      ******* ******

    All Uniform Wear is NOT a BBB Accredited Business.

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