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Business Profile

Used Auto Parts

B & T Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent me two incorrect motors before i finally received the correct one on 07/10/23. I didn't even have my car back for a whole month before the motor failed, on 08/08/23. I opened up the motor and seen that it had years of abuse on it and i was basically given a motor that was bound to fail on me so i reached out to them on 08/14/23, where they proceeded to have me on hold for more than 20 minutes. They then told me to email them all the pictures and videos of what happened to the motor, and that I will be contacted by a SUPERVISOR. I was not, so I continued to contact them again 08/15/23, where they continued to just place me on hold over and over, and would lie and say they were speaking to the supervisor and he never was even in the building. I then again called them on 08/16/23, where they told me "oh yeah hold on i'll tell the supervisor to email you back right now" and was hung up on, so I decided to go to the establishment in person to try and get things situated and handled. I was mocked upon stating my issues and the situation by workers there, they were saying everything in spanish so i wouldn't understand them but i did. They then told me they couldn't do anything for me then because the "supervisor" wssn't in the building yet again, and that I should've known i needed to bring my motor in with me but that was never disclosed to me over the multiple phonecalls i had with them. Now upon finally being contacted, they are trying to say they will only honor my warranty if the "fault lies with a defect in the engine" after taking it apart, but they are also trying to blame it on me "excessivley pushing my vehicle", which i could not have caused this amount of damage in only one month of driving under 2,500 RPMS (rotations per minute) due to me installing a new clutch. all of their reviews on their website are one star, and consist of them scamming their customers and having no integrity what so ever, and the ONLY 5 star review is the owner's son.

B & T Auto Parts is NOT a BBB Accredited Business.

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