Complaints
This profile includes complaints for Hilton Grand Vacations, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,485 total complaints in the last 3 years.
- 336 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June 2022, I upgraded my Diamond contract because they told me Diamond was a part of Hilton. I said should upgrade because ******* doesn't have hotels in ***** but Hilton does. I agreed but contacted the guy that upgraded me the same day on June 4th to ask about the free vacation he offered me. He never answered me. I sent him another email on June 9th and again he never answered me. I started to get monthly payments around $1,300 every month which I was not told that my payments would increase this much. When I called to make a reservation they told me I would have to wait until January 2023 to book a reservation. I told them I should have to pay if I can't make a reservation. They told me I would just have to wait. I want want this contract with this company because every time to go to a meeting they treat me with disrespect when I tell them I don't want to upgrade. They have even become angry with me. I don't want to pay $1,300 a month to be treated this way. I was told I could rent out my timeshare but I found out I would have to pay money to make this happen without a guarantee They also told me I could sell it at a profit and I tried and they told me no. Every meeting they told me to buy more points and go higher in my membership it would be easy to rent or sell it. This is not true. I will not be a part of this company anymore because they let their employees lie to get people to sign up.
Business Response
Date: 11/17/2022
Dear *****************************,
We are sorry your experience with Diamond resorts has been less than satisfactory. One of our Senior Resolution Agents had called you on November 15th, 2022 and address your concerns. Should you have any additional concerns please reach out to the Senior Resolutions Agent at the phone number provided to you. We appreciate you for taking the time to share your feedback.
Sincerely,
Membership Support
Diamond ResortsCustomer Answer
Date: 11/22/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I did speak to someone and the assistance they offered was to sell my timeshare. They said once loan and fees are satisfied, they would assist with transfer of ownership to new owner. I just signed this contract on June 4, 2022 and it was sold to me based on lies told by the sale staff. So, why on earth would I pay $40,000 so they can simply just give it to someone else? I was told I could return this timeshare if I wasn't happy at any time. Not once did anyone say it would have to be paid off in order to do so. This is information that should have been told to me and if it was, I would not have signed the contract. Therefore, no...I'm not accepting their response. I have been an owner since 2017 and don't they think I paid them enough! I'm just wanting to part ways reasonably with them.Business Response
Date: 12/02/2022
Dear *****************************,
We are sorry you are not satisfied with our previous response. Our Resolutions team is reviewing your case and will follow up with you within 3-5 business days. thank yo for your patience.
Sincerely,
Membership Support
Hilton Grand VacationsBusiness Response
Date: 12/05/2022
Dear *****************************,
We are sorry you are not satisfied with our previous response. A representative of the ******** Services team spoke with you on November 30, 2022 and addressed your concerns. Should you have further questions, or wish to schedule a call with sales leadership team, please contact Our ******** Services team. Their contact information was provided in previous email sent. We consider this matter closed at this time.
Sincerely,
Membership Support
Hilton Grand VacationsCustomer Answer
Date: 12/07/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, I understand but as I said,it is not as simple as JUST selling my timeshare. They said once loan and fees are satisfied, they would assist with the transfer. I'm not going to pay $40,000 for something that was messed up from the beginning. Like I said, I have been with this company for a long time and you already have enough of my money!The last two upgrades led me to this decision and I'm not changing my mind. I have been treated rudely by sales people and lied to. I'm tired of this behavior and I want out of this mess!Business Response
Date: 12/31/2022
Dear *****************************,
We are sorry you are not satisfied with our previous response. A representative from our **************** Team reached out to you on December 29, 2022 to discuss your concerns. Should you have further questions, please contact our **************** Team. Thank you for taking the time to share your feedback.
Hilton Grand Vacations
Membership SupportCustomer Answer
Date: 01/04/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
It's not that I don't accept it but it's still a problem because I did get an email from ****** and she wants me to talk to sales. I'm not interested in talking to sales. I don't want to talk to anyone ever again about buying anything. I had two bad experiences where they wanted me to upgrade and they got mad and then furious at me when I said no. Also, I have already tried to make these points and upgrades work for me and it's been nothing but an issue. I'm paying a fortune and I still have problem after problem trying to book anything. If I could have rented it out like they told me I could, maybe there would have been a small chance I could have afforded these payments. I kept upgrading because they kept telling me I would have a better chance to rent or sell it. None of that is possible without me having to spend more money. I'm in financial trouble now and it's not my fault that I believed people that work for the actual company! I appreciate ****** for trying to help but I'm ready for this to be done with. It's not working out.Initial Complaint
Date:10/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by Hilton Grand Vacation and asked to purchase a vacation package. I paid for a vacation package to Orlando, FL. Hilton Grand Vacation salesperson stated I would have to take a tour a Hilton Property.The purpose of the tour was to get me to buy a timeshare. I asked did Hilton provide transportation to where the timeshare was located. The salesperson said no I would have to provide transportation to and from the property.She said Hilton had partnered with***** and could use my Hilton Honors points to pay for the roundtrip ride to theproperty. The day of my visit, I called***** to make the reservation.***** asked me how would I pay for the ride.After, explaining for 15 minutes that I had a $75.00 credit. I used 33,000 points of my Hilton Honors Points to purchase $75.00 in rides. They had no idea want I was talking about. However, the points had been deductedfrom my account. I asked the manager at the hotel where I was staying(Hilton Orlando- Disney Springs) shedidn't know anything about a partnership between Hilton and*****. I paid a cab to take me to the Hilton property I toured and paid a cab to bring me back to my hotel. When I arrived back home. I called Hilton Grand Vacation and explained the situation. They told me I had to call the hotel. Called the hotel I was told to callHilton Grand Vacation. I called Hilton Grand Vacation back they in turn gave me another 1-800 number to call.I was been passed around from one Hilton department to the next. No one took the time to help me resolve my problem. I have been dealing with this problem since August 22, 2022!!! I received an email from HiltonHonors Finance from Jennifer P.(Senior Specialist) stating the points were NON-REFUNDABLE!!!! She nevergave a reason why they were not refundable. To accumulate 33,000 Hilton points, I spent a lot of moneyin hotel bills. The salesperson that took my money for the vacation package NEVER disclosed that the pointswere non-refundable. REFUND PTS!Business Response
Date: 12/01/2022
Business Response /* (1000, 9, 2022/10/24) */
Dear *********** ,
We are sorry your experience with Hilton Grand Vacations has been less than satisfactory. A representative from our Marketing team reached out to you on October 21st to address your concerns. For your satisfaction Hilton Honors points were deposited in your account on October 21st please allow 7 to 10 business days to see the points reflect in your account. A email was also sent to you on October 21st to update you on this matter. Thank you for taking the time to share your feedback.
Sincerely ,
Hilton Grand Vacations
Membership SupportInitial Complaint
Date:09/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/19/22 we attended a presentation regarding changes for us as Diamond Resorts owners to Hilton Grand Vacations. After declining, we were offered a way to try out the program for 18 months. We did agree to a VIP membership that could be used at any HGVC resorts
I attempted to make a VIP reservation It can only be used at about 12 resorts & that is only good for 7 nights (5 in NYC). The agent said points are all in the brochure we were given. I explained we did not receive a brochure.
Had we seen the brochure, which explains very clearly the limited resorts and limited time and the point requirements, we never would have purchased this VIP program for $1,695.00. We have never paid that much for a one-week rental at any resort!
We feel we were deliberately misled and vital information was withheld. On the front page of the VIP agreement, we were asked to initial important highlights of the program. The restrictions for limited resorts and total number of nights should appear in this area so it is clear what the purchaser is really buying. This experience has certainly convinced us NOT to join Hilton Grand Vacations. We are requesting that our entire amount of the VIP package ($1695.00) be reimbursed immediately, and our contract canceled.
After this email I received a call from Jonathan, who said he would send a one week certificate as a way of compensation for the restrictions that were not explained. The certificate was not sent via email as promised. I sent another email the following week explaining that failure to send what we agreed to is why I do not want to be a part of the HGVC and I want a full refund for failure to explain the terms of the use of the VIP program. Amazingly, I was then sent the certificate to which I responded I will not take that and I want a full refund. Since then, I cannot reach him or anyone that has the authority to process my refund.
RE SUPPORTING DOCUMENTS-HAND WRITTEN NOTES WERE AFTER CLARIFICATION FROM RESVERVATIONSBusiness Response
Date: 12/06/2022
Business Response /* (1000, 9, 2022/10/27) */
Dear **** and ********** ********,
We are sorry your experience with Hilton Grand Vacations was less than satisfactory. Our VIP team cancelled and refunded your VIP package. Please allow 6-8 weeks for the funds to reflect in your account. We appreciate you taking the time to share your feedback.
Sincerely,
Membership Support
Hilton Grand VacationsInitial Complaint
Date:09/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm very upset with Diamond Resorts right now. Me and my girlfriend bought a timeshare through them about a year ago with the promise of a free vacation in Hawaii and some other promises that they never upheld. My salesperson, Tammy, even talked about all her "happy" clients to get us to buy (I'm not sure they even exist). I'm going through a hard time right now with my girlfriend's passing and am already struggling with the costs of the funeral on top of a timeshare I'm paying for that I can't even use. I've tried to book several times and there's never availability. I even tried to talk to them about giving the timeshare to someone I know and they won't let me. This is completely ridiculous and I'm at a loss of what to do.Business Response
Date: 01/05/2023
Business Response /* (1000, 9, 2022/11/23) */
Dear ***********,
We are sorry your experience with Diamond Resorts has been less than satisfactory. A Representative from our Customer Service team has attempted to contact you by phone and email on November 22nd, 2022 to discuss this matter further. Please respond at your earliest convenience. Their contact information is provided on their email. Thank you for taking the time to share your feedback.
Sincerely,
Membership Support
Diamond ResortsInitial Complaint
Date:09/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We attended their vacation plan package. We were told that we would have until mid March to cancel, that the person in charge of the financing wouldn't be back from his homeymoon and they wouldn't take our money until then. They already to $6811 from our bank account before we left against their promise. I called within their 10 days to cancel and was given the run around. No one would stop the cancel and they pushed the financing quickly through once they knew we wanted to cancel. After 2 months of phone tag we were given ***** to communicate through, and she told us would put us on a finance plan, even though we told them to cancel it multiple times and refund us. ***************** us and promises someone will contact us about financing. No one does. They set up phone appointments where we wait by the phone and the never call. Now they are threatening to steal our money and "default" our loan which we never set up. They never gave us information to set up a loan because no one will contact us. We told them immediately after we signed up to cancel their package and refund our money. Their finance representative never contacted after being promised at least 3 times, any information concerning on how much the monthly payment would be or at what interest. The interest rates have jumped since February when this nightmare started. They pretend to talk to us but never give us information or a resolution. I want our money refunded immediately or to have someone reach out tell. This is criminal what they are doing. Stealing money from innocent people. We have 4 handicapped children we care for and they are stealing from them as well. This is the most corrupt company I ever dealt with. They say we have 10 days to pay them $53,000 or they steal our $6811 and ruin our credit and said they can also charge us 15% interest on the $53,000. This needs resolution asap *******Business Response
Date: 11/25/2022
Dear ***************************,
After further review we were unable to locate a Marketing Package with Hilton Grand Vacations or Diamond Resorts with the contact information you provided. We sent you a follow up email on November 16th, 22nd, and 25th asking for more details. At your convivence please reply to the email. We look forward to assisting you.
Sincerely,
Membership Support
Hilton Grand VacationsInitial Complaint
Date:09/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had called the Hilton reservation line to book our stay for the upcoming summer vacation but was transferred to Hilton Grand Vacations because I was told that I was eligible for hotel stays for a huge discount as a Hilton Honors member. The HGV rep proceeded to tell me about the great destinations and hotel packages they had to offer. My family always wanted to go to Hawaii and when that was one of the destinations, we proceeded to ask the rep more about the Hawaii package and the resort choices. The rep had asked us about the number of travelers in the family and suggested we check out the resorts on the HGV website. After checking the site, while the rep was still on the line, we asked about the Grand Islander and were told we could stay there and recommended based on our family size of 6. We purchased the 6-day/5-night package in Waikiki, Hawaii for USD $699 (paying the initial deposit of $349.00 USD) with the understanding that we would be staying at the Grand Islander. My package was purchased on May 6th, 2022 (Confirmation #**********).
On September 26, 2022, I called Hilton to reserve my 6-day/5 night stay at the Grand Islander Resort and was told to call back because the inventory was not released for July. In addition, I was told that I would to pay pay an extra $235.92/night as the Grand Islander because it was an "upgrade". I was confused and stunned as the additional charges were not disclosed to me during the initial sales call. The bait and switch tactic was very dishonest and I am disappointed a highly reputable name such as Hilton would need to use such a deceptive tactic. I would like a refund fin the full amount that was paid.Business Response
Date: 12/02/2022
Business Response /* (1000, 9, 2022/10/28) */
Dear ************* ,
We are sorry your experience with Hilton Grand Vacations was less than satisfactory. Our Marketing Team cancelled and refunded your marketing package. Please allow 7-10 business days for the funds to reflect in your account. We appreciate you taking the time to share your feedback.
Sincerely,
Membership Support
Hilton Grand Vacations
Consumer Response /* (2000, 11, 2022/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
Date:09/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have a timeshare with Hilton that we purchased on March 1, 2018, and upgraded on October 20,
2019. The timeshare was sold to us under the pretense of wonderful vacations for a fraction of the
costs. We sent Hilton an email, and it took over 2 months for them to respond, which resulted in a
Denial of our Cancellation Request. Hilton has told us that we do not qualify for a Voluntary
Surrender because we still owe on it. We are both 80 years of age and have no desire to travel at this
point in our lives. We do not feel safe traveling at our age. We can not imagine anyone wanting their
80-year-old mother to travel away from home in this crazy world. We have been denied cancellations
twice by Hilton. At no point has Hilton taken into consideration our age and our safety. If we can not
use the timeshare, why should we have to keep paying? We have to take care of ourselves and our
household, and living on fixed incomes makes it hard. We are left feeling Hilton does not care for the
elderly owners. We want the timeshare closed and also the loan canceled. We want a refund.Business Response
Date: 12/22/2022
Business Response /* (1000, 9, 2022/10/27) */
Dear ***** ******* ,
We are sorry your experience with Hilton Grand Vacations has been less than satisfactory. A representative from our Portfolio Services Team reached out to you October 18th , 19th,20th to address your concerns. A letter was also sent to you on October 20th. Should you have further questions, please reach out to our Portfolio Services Team. Their contact information is provided in the email. Thank you for taking the time to share your feedback.
Sincerely,
Membership Support
Hilton Grand Vacations
Consumer Response /* (3000, 11, 2022/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept Hilton's response
They have not honored anything they said they would.
Business Response /* (4000, 13, 2022/11/14) */
Dear ***** *******,
We are sorry your experience with Hilton Grand Vacations has been less than satisfactory. One of our Portfolio Services Agents spoke with you on November 14th, 2022 and addressed your concerns. Should you have further questions, please reach out to our Portfolio Services Team. Their contact information was provided to you during the phone call. Thank you for taking the time to share your feedback. We do consider this matter closed.
Sincerely,
Membership Support
Hilton Grand VacationsInitial Complaint
Date:09/24/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 4th 2022 had to cancel my Carnival cruise due to my significant other catching Covid and was unable to board the ship. During this call, a Carnival Cruise rep put me on hold after canceling the cruise trip. And came back on the phone with a Hilton Grand Vacations rep. They offered me a 4 day 3 night vacation deal with a future Carnival Cruise $200 credit towards a future Cruise.
After booking I realized that this was not the right choice for me after learning about the 90 minute presentation you have to sit through to even get the rate/ deal offered. I called back around a week later to cancel but was told that I could cancel / reschedule, but not refunds. The dates that I choose were November 24th-27th 2022. I booked this on July 4th 2022 so I'm not sure why I wasn't able to receive a refund since I had canceled months in advance. I haven't set any new dates for rebooking with Hilton Grand Vacations. I'm requesting a refund of $282.32 that was charged to my credit card.
Booking Confirmation Number:
**********Business Response
Date: 11/22/2022
Business Response /* (1000, 9, 2022/11/05) */
Dear *************,
We are sorry your experience with Hilton Grand Vacations was less than satisfactory. Our Marketing Team cancelled and refunded your marketing package reservation. Please allow 7-10 business days for the funds to reflect in your account. We appreciate you taking the time to share your feedback.
Sincerely,
Membership Support
Hilton Grand Vacations
Consumer Response /* (2000, 11, 2022/11/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this refund confirmation. Thank you for this response.Initial Complaint
Date:09/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**************************
***********************************************
Email Preference: **************@gmail.com
Phone Preference: *************
With my experience as a timeshare owner, with Hilton Grand Vacations I have found that it's not what they originally explained it to be. Since purchasing this ownership (*********) in 2021 I have found in just this short time that this will only drain my finances as the fees continue to rise. I feel as if I was extremely pressured into this purchase from the beginning as I even told the people that I couldn't afford this but with the amount of pressure and tactics they used, I felt I had no other choice than to leave with this ownership. I have called in numerous times to get help with even getting into my account but nobody is ever willing to help me. I have sent letters and received denials. It does not seem like they are willing to do anything to help me. The one thing that I keep relating to is that they stated I could pass it on to my children and that causes so much heartache for me. I couldn't dare do this to them and wish to return this ownership to Hilton as it is only causing issues for me. Please take all of this into consideration and do something to help me.
Sincerely,
**************************Business Response
Date: 12/06/2022
Business Response /* (1000, 9, 2022/11/01) */
Dear ********** ******* ******,
We are sorry that your experience with Hilton Grand Vacations has been less than satisfactory.
As you have entered a legal and binding contract in perpetuity for the purpose of vacation enjoyment, we are unable to cancel your contract. The rescission period extended after the purchase allows the purchaser time to review the documents and cancel should you find the program unsuitable to your travel needs. In your case, the rescission period lasted 5 days from your purchase date.
Your children will only be responsible for the timeshare if you decide to Will it to them.
As a part of your ownership, we offer to assist you with the help of seasoned Club Counselors who will guide you with optimization of your membership. You may contact a Club Counselor at ************ (U.S and Canada) or ***********1 (International). Our records indicate that you have already spoken to our Club Resolutions Team in March of 2022, they remain available to assist you as well. The club member website, *****************************, has a wealth of learning tools available as well.
We have emailed you additional information regarding your ownership options on November 1st, 2022. At your convenience, please review this information and fill out the form. Our Portfolio Services team will review and respond accordingly.
While we are not able to accommodate your request for cancellation, we remain readily available to assist you with optimizing your ownership.
Sincerely,
Membership Support
Hilton Grand VacationsInitial Complaint
Date:09/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In May 2022 I was transferred from Hilton Hotels to Hilton Grand Vacations for the purpose of purchasing a pre-paid vacation at a discounted rate plus 30,000 Hilton Honors Points.
Hilton Grand Vacations accepted $393.50 for a pre-paid vacation, confirmation number **********. It was not disclosed to me at the time of purchase that I would be required to attend a 2-hour meeting and subjected to high-pressure sales presentation. I was also told it would only be 15k points instead of 30k.
Upon learning this I attempted to cancel and was told I could not receive a refund. I stated I would book that vacation but would not attend the sales meeting. I was told that I would be charged an additional $400.
I shared that I would book the vacation, attend the meeting, but my wife couldn't attend. I explained that we would be traveling with 2-year old son, who is diagnosed stage 2 autistic, and that he would be a disruption during the meeting. My wife would have to watch him while I attended. I was then told by the Hilton Grand Vacations employee that I should "learn to discipline my child", that "autism isn't real", and that I should bring another person to watch my child so my wife and I could attend the meeting.
I find Hilton Grand Vacations to be predatory, deceitful, and disgusting and the employees to be rude, hurtful, and prejudice against people with disabilities.
Hilton Grand Vacations has policies and contracts they cite as legal. Just because they have internal policies and contracts, it doesn't make them legally enforceable. Courts have generally held that transactions must be "equitable." It is unreasonable to charge someone for goods/services, not provide those goods/services, and then keep their money.
I did not take the pre-paid vacation. Will not take the pre-paid vacation. I demand a full refund. If I don't receive the full refund then I will litigate. Including discrimination and failing to provide reasonable accommodations for my disabled son.Business Response
Date: 11/22/2022
Business Response /* (1000, 9, 2022/10/11) */
Dear ************* ,
We are sorry your experience with Hilton Grand Vacations was less than satisfactory. Our marketing team cancelled and refunded your marketing package . Please allow 7-10 business days for the funds to reflect in your account. We appreciate you taking the time to share your feedback.
Sincerely,
Membership Support
Hilton Grand Vacations
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