Complaints

This profile includes complaints for Hilton Grand Vacations, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hilton Grand Vacations, Inc. has 119 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hilton Grand Vacations, Inc.

  6355 Metrowest Blvd STE 180 Orlando, FL 32835

  
• 

  Hilton Grand Vacations Company LLC

  101 West 57th Street New York, NY 10019

  
• 

  Hilton Grand Vacations Company LLC

  102 West 57th Street New York, NY 10019-3302

  
• 

  Hilton Grand Vacations Company LLC

  1335 Avenue of the Americas 44th Floor New York, NY 10019

  
• 

  Varsity Clubs of America - South Bend Chapter, Inc.

  3800 N. Main Street Mishawaka, IN 46545-3110

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked into the Scottsdale Villa Mirage in Scottsdale Az on 14 July 2022. My room was not ready so they asked me would I take a room on the 3rd floor instead of the 2nd floor. I advised them I don't want the 3rd floor because I don't want to carry my fiancé's luggage and my luggage up three flights of stairs . The receptionist stated that she can have luggage access place ur luggage into your room, so I accepted. I left the luggage at the front desk and we went to the grocery store. When we got to the room we noticed the luggage was inside our room. While unpacking my luggage I noticed suitcase was damage. My luggage wasn't damaged when we left the airport. I advised the receptionist, she stated to me that she will have a manager contact tomorrow (Monday) and we will get this issue resolved, she took down my name, room number and a contact number. Monday came, no one called me. Wednesday I walked down to the front desk to talk a manager. Same receptionist said let me see if a manager is available. Five minutes later the receptionist advised me that the manager was in a meeting and will contact me after the meeting is over and took down my contact number. No one contact me I was there 4 nights and left on the fifth day and the issue was never addressed or resolved. Checked out on 18 July 2022. I texted the receptionist pictures on my luggage the first day I checked in.
  

  

  Business Response

  Date: 10/25/2022

  Business Response /* (1000, 7, 2022/09/14) */
  Dear Quincy *****,
  
  We are sorry your experience with Diamond Resorts has been less than satisfactory. A representative of the Resort Management has attempted to contact by phone. An e-mail was sent on September 8, 10, 12 and 13, 2022 to address your concerns. Please contact the resort management team at your earliest convenience. Their contact information is provided on their email. Thank you for taking the time to share your feedback.
  
  Respectfully,
  
  Membership Support
  Diamond Resorts
  
  
  Consumer Response /* (2000, 9, 2022/09/22) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The manager offer me a $100 dollar gift card to replace my suitcase. I accepted the offer and will order a new suitcase.

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I apparently own a timeshare with Hilton Vacations. I have letters I have sent to them explaining my situation that they have ignored to address my concern. I need help trying to get out of this as they tricked me into it using my health as leverage. I was initially told it was NOT a timeshare but they lied... now there are trying to charge me all these fees. If someone can reach out to me I can give more information and send in the letters I sent to Hilton and the ones they sent back to me denying help.
  
  I currently deal with some health concerns that cause my memory to not be as good as it used to be. I told the saleswoman this and she completely took advantage of my situation. I can provide a doctors note stating the status of my health..
  
  I just dont understand how or why they would let this happen. Also my credit is going up and down because of the credit card they keep charging! I did not approve them to keep using it!!!
  

  

  Business Response

  Date: 12/12/2022

  Business Response /* (1000, 9, 2022/11/10) */
  Dear **********
  
  Our Portfolio Services team mailed you documentation on October 25th ,2022 to assist you. Please return the documentation by the deadline mentioned in the letter, Once received our Portfolio Services Team will proceed accordingly. Should you have further questions, please contact Portfolio Services. Their contact information is provided in the documentation. Thank you for taking the time to share your feedback.
  
  Sincerely,
  
  Membership Support
  Hilton Grand Vacations

• Initial Complaint

  Date:08/24/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to work with this company to cancel this contract we purchased based on a pack of lies. I have explained to ******* the lies I was told at our presentation but I'm only met with that fact they weren't at the presentation so they can only go off the contract. However, that is precisely the point! They can't say the lies from their employees were not said if they weren't there. At our presentation, they gave me a tablet to access the website. I was not able to access the website so I called and was placed on hold for a long time and then passed around to several different people until it was worked out. When I was able to go onto the website for my account, I realized that we wouldn't have points until after January. I was furious because by the time I could figure out if I was happy with what I bought, it would be way after the time period I could return it! I told them that I wouldn't purchase a car and have it sit in my driveway for two months before being able to drive it. They also keep telling me that they recorded me signing and I seemed fine. Well, this was after being told a bunch of lies and deciding to trust their sales staff. My question to them was...why not record what their employees are saying to sell these contracts? People are obviously complaining about them as anyone can see on the BBB so clearly this is a serious issue! They also told me that reservations are on a first come, first served basis. So, my question to them was...when is it my turn? I'm supposedly an owner so why is it so hard to find reservations? I told them that I have more luck finding reservations at better prices online through other travel websites. Then they tell me to simply call ******* for assistance. Really? I'm in a full blown argument with this company for selling me a contract that doesn't work as explained so why would I want to call them to book a reservation? I don't want anything to do with a company that promotes lying!
  

  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 14, 2022/10/03) */
  
  Dear ************ ,
  
  We are sorry your experience with ******* Resorts has been less than satisfactory. A representative from our Resolution Specialists Team attempted to contact you by phone and email on September 22, 26 and 28, 2022 to address your concerns. A Certified Letter was mailed on 9/28/22. Should you have further questions, please contact the Resolution Specialists Team. Their contact information is provided on their email and letter. Thank you for taking the time to share your feedback.
  
  Respectfully,
  
  Membership Support
  ******* Resorts
  
  
  Consumer Response /* (2000, 16, 2022/10/13) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  We understand that the business has been trying to contact. We have spoken to a representative and looking into our issues.Nothing has been as of yet. We are still not satisfied.

• Initial Complaint

  Date:08/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account:X-XXXXXXXXX
  This is to file a formal complaint against Diamond Resorts International, LLC. I have been nothing but patient with your business. Each time I call I get a different excuse & more money taken from me. I am starting to think you are in the business just to scam & deplete any hardworking individuals of their money.
  
  Let's start with my transactions with you. I have upgraded THREE TIMES thinking that you are an honest/trustworthy investment. I now know that is not true.
  
  On 5/3/22, I requested to payoff my entire balance & was told to send in two checks for $25,884 & $30,547.03. This is on top of all the thousands of dollars I had already paid you. For some unknown reason, my account also showed a maintenance fee somewhere around the $900 mark. When I questioned it, I was told it was an error, a credit needed to be applied, and it would fall off in a few days.
  
  I thought I'd give it some time. Then I checked back in June 2022, still see the charge, was told again it was an error and will be fixed.
  
  Imagine my surprise in July when I saw an updated charge for $1,692.28. I was informed this was a maintenance fee charge and that after I paid this everything would be all good. Again, I reluctantly paid for this on 7/25/22 with two credit cards.
  
  Now, how upset do you think I was when I signed into my account and see a NEW outstanding charge for $737.70?
  
  I contacted your finance dept around 7/28/22 and spoke to a "loan specialist". Honestly she was a bit rude. She said the charge should not be there and she will send a message to have it removed, wait 7-10 days. So I waited. Called back again (8/4?) and was told they are working on it. Emailed you 8/9/22 and was told you will look into it.
  
  It has been weeks and I have not received a phone call or resolution to my issue to date. This is completely unacceptable of you to keep charging unnecessary fees over and over again. I expect immediate resolution on your part.

  

  Business Response

  Date: 10/25/2022

  Business Response /* (1000, 14, 2022/09/14) */
  Dear Mina ****,
  
  We apologize your experience with Diamond Resorts has been less than satisfactory. A representative of the Resolution Specialists Team contacted you on September 13, 2022 to address your concerns. Should you have further questions, please contact the Resolution Specialists Team. Thank you for taking the time to share your feedback.
  
  Respectfully,
  
  Membership Support
  Diamond Resorts

• Initial Complaint

  Date:08/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our names are ****** ************************* ******************************************* and we are filing a complaint regarding our timeshare with *******. We purchased this timeshare on 7/15/17. We have made the decision to cancel our contract for a few reasons but have yet to hear back from the resort so we are reaching out to you in hopes of receiving more help in this matter. Upon our initial investment into the timeshare we felt this was an opportunity we could afford. However, this is not the case and we cannot afford to continue paying for this timeshare as we are no longer married. Paying for a timeshare now that we have separate finances is out of the question. While there are many unique opportunities found at their locations, there are many other expenses associated with owning a timeshare that we did not account for. Especially the increase in Maintenance fees that have continued to occur. We sent supporting documents, per your request, and it feels as if it was just an invasion of privacy as you offered no assistance. We sent you our divorce decree child support agreement. **** and I no longer communicate and this is one of the last things tying us together. We need our contract cancelled ASAP.

  

  Business Response

  Date: 08/23/2022

  Dear *************************,
  
  We are sorry your experience with Diamond Resorts has been less than satisfactory. A representative of the **************** Team has attempted to contact you on August 22nd to address your concerns. A follow up email and certified letter was also sent August 22,2022. Should you have further questions, please contact a **************** Representative. We appreciate you taking the time to share your feedback.
  
  Sincerely,
  
  Membership Support
  Diamond Resorts
  

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vacation package in December of 2021. It was a family vacation but due circumstances beyond my control my husband cannot attend, we are in the middle of a divorce with a restraining order. Hilton states that I no longer qualify for the vacation. No problem, they just need to send me a refund. They are stating no one can handle the request today. I've been on hold for 28 minutes and counting
  

  

  Business Response

  Date: 10/13/2022

  Consumer Response /* (2000, 5, 2022/09/20) */
  From: *************************************
  Date: Fri, Aug 26, 2022 at 1:36 PM
  Subject: Re: BBB Complaint Case#*******************************************
  To: Better Business Bureau **********************
  
  
  The money has been refunded.
  
  Thank you
  
  Sent from my iPhone

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 5, 2022, we attended a promotional session for HGV because my husband and I were moving into our retirement years and wanted to travel.At the presentation, we were told Hilton is not considered a timeshare due to their new point system.Being a member of Hilton Honors for over 20 years, I trusted the sales agents. We told them we were worried about costs so they told us we could refinance the loan at a lower rate (not true) and Hilton would buy it back at anytime (also untrue). They said we would have VIP status and we would have our own personal representative. After we signed the contract, we found out that we do not have a personal representative and our VIP status was only temporary. Also, our reasons for buying was to have options in Orlando and to travel to other locations in the future like Spain. I told them these desires and they said with my package, all of this was possible. I found out that HGV does not have a Spain location and I would have to go through RCI instead which would cost me money. I also realized my points weren't enough to really travel anywhere! We were told that the package we were buying would be sufficient for our needs but in April we were told by two different agents that we did not purchase enough points.They told us what we bought in Feb. wasn't enough points for the type of traveling we wanted to do so they tried to upgrade us to another property.They pressured us for hours until I said enough and wanted to leave.At that point, they became dismissive of us and were extremely rude.I have not utilized any of the points I bought and I do not want anything to do with HGV or their employees. Paying $3600 a year only be told just a few months later that the points we bought weren't enough and I needed to spend more money is ridiculous! Especially for a product that is not usable.I am very unhappy with Hilton and we believe that we have been scammed and taken advantage of by their employees.
  

  

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 9, 2022/10/28) */
  Dear ************
  
  We are sorry your experience with Hilton Grand Vacations was less than satisfactory. Our Sales Team is currently reviewing your case and will be contacting you soon to further discuss your concerns. We appreciate you taking the time to share your feedback.
  
  Sincerely,
  
  Hilton Grand Vacations
  Membership Support

• Initial Complaint

  Date:08/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our frustration with Diamond Resorts continues as we seem to be getting no results on getting our account closed at all. This company's representatives *****************************, ***********************, and *************************** got us deeper into a debt that they knew would drown us with no benefits in sight. These people wore us down and fed us false promises. This company sold us on what a ***************** This Would Be" and it has been a complete waste of time, energy, and money. It was never easy to book and never anything available. We have had many health issues including one of us having a stroke and the strain and stress of this dark Diamond cloud still over our heads has not helped at all. There should be some type of relief for us as much as we have been through medically, mentally, and financially. Yet they simply do not care. All that they really want is to take care of themselves and not listen to a member's concerns especially when they are going through certain unforeseen things in their lives. The debt that our children would suffer with would be tremendous in the event of our death. They really touted how wonderful to pass this to them when there is no benefit to them but horrible debt!We find that sending to us a letter in July of ************************************************************* the face from Diamond Resorts. It stated that they would be canceling our membership after a 14-day timeframe. Where are they in the process of canceling our account because they certainly have given us an update? An even bigger question is why were there no other options given to us besides going into default or just bringing up the account current to go through a certain relinquishment program called Transitions? Have we not been put through enough by this heartless company? We know there have to be better options! The biggest mistake that we have ever made.

  

  Business Response

  Date: 08/23/2022

  Dear *************************,
  
  We are sorry your experience with Diamond Resorts has been less than satisfactory. A representative of the Resolution Specialists team has attempted to contact by phone an email on August 17, 19 and 22, 2022 and, a certified letter has been sent on August 22, 2022 to address your concerns. Please contact the Resolution Specialists team at your earliest convenience. Their contact information is provided on the letter. Thank you for taking the time to share your feedback.
  
  Respectfully,
  
  Membership Support
  Diamond Resorts
  

• Initial Complaint

  Date:08/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 22, 2022, my ******** attended a presentation at Sunrise Ridge Resort, Diamond Resorts (DR) ************* about their timeshare opportunities. While not interested in DR, we were interested to find that Hilton was in the process of buying DR & all of their resorts would be falling under the Hilton "umbrella". We were told that points with another existing timeshare could be converted to points with DR through a program called Club Combination pending validation of our ownership. We purchased a package which allowed us to have points every other year, for about $10,000, & provide access to Hilton ********** following the completion of the acquisition. This was purchased with an **************** they offered us, which was a Hilton Honors/Surpass credit card, which solidified our belief that ****************************** good name was involved. We scheduled a "New Owner Orientation" for July to learn how to best use the program to our benefit. Rather than a New Owner Orientation, this was a ************* sales pitch, where Hilton Grand Vacations, told us that what we had bought would be of no value, once the merger was completed. We will now only have access to 52 **********, including Sunrise Ridge, since all other DR ********** were not acquired by Hilton. Our maintenance fees are expected to go "through the roof" because there were not many owners who were staying with DR to support their **********. More than once we were told it was a "no brainer" that we needed to by an upgraded package for an additional $15,000. Feeling great pressure, we purchased the additional package. We have since cancelled the second contract (within the cancellation period specified in that contract & in accordance with ********* State Law). This has caused extreme anxiety, loss of sleep & loss of trust in the Hilton name. Since we do not have access to ********** as we were promised, we would like to cancel the original contract & receive a full refund of that purchase price.

  

  Business Response

  Date: 08/22/2022

  Dear ***************************,
  
  We are sorry your experience with Diamond Resorts has been less than satisfactory. A representative of the **************** Team has attempted to contact you on August 16th,18thand 22nd to address your concerns. A follow up email and certified letter was also sent August 22,2022. Should you have further questions, please contact a **************** Representative. We appreciate you taking the time to share your feedback.
  
  Sincerely,
  
  Membership Support
  Diamond Resorts
  

  Customer Answer

  Date: 09/14/2022

  9/14/2022
  We are not satisfied with the company's response. They did try to call and left a voicemail, which we could not understand, then called back another day when I was busy. I asked her to call me back in five minutes, to which she agreed. I waited, with my wife, by the phone with all our paperwork for 30 minutes and didn't hear back, then tried her two or three times and couldn't reach her. They sent us a certified letter, which we recieved, but it basically says, no you can't get out of it, but we have a Transitions section, where you can pay us another $1,000 to get out of it. How ridiculous!!!!!
  
  Our chief complaint was that we were lied to at our initial meeting, which we want to get refunded. The sales person told us that Hilton was buying Diamond and they were all going to be combined so we could access any Hilton property, etc. The sales person even took us to a room to show us the renovations that Hilton was making to the property to bring it up to their standards. With all of the icons for Hilton around the room and on presentation documents along with changes to email accounts to include the Hilton name and Hilton Grand Vacations (HGV), there were reasonable expectations that we would be part of the Hilton family of vacations. Instead, we are being punished like a disobedient stepchild who would not obey and purchase an additional vacation package that is far beyond what we feel we could possibly use.
  
  After the purchase, they offered us an Owner Orientation, which we accepted. They did set that up, but we never got the Orientation, just a sales pitch to spend an additional $15,000 to buy more points in Hilton. We were told that because many of the properties owned by Diamond, including "Sunrise Ridge", were not included in the acquisition and our maintenance fees would go "through the roof", since almost everyone was going to this new program. This should have been anticipated and explained at our February meeting or Hilton/Diamond should take that into account now, since what they told us is not what happened.
  
  My wife and I love to travel and were hoping to do so during our retirement years, but this has left such a bad taste in our mouth that we do not want anything to do with Diamond Resorts, or Hilton for that matter. They are obviously underhanded and manipulative and know just how to take advantage of people. I would be happy to speak to someone from your office or whatever next step is appropriate.
  Each time we have communicated with a representative of HGV, we have been told different things. When the representative from Hilton Grand Vacations (HGV) contacted us to try and get us to keep our second contract, she said that we would not be eligible for the HGV program if we cancelled. We have still been getting regular emails from HGV explaining that a great new program will be launching soon, and we will get more information about how to sign up for it. The paperwork ************ sent us says, "Today we received the communication HGV of when HGV *** benefits will be launched and you will receive and mail soon in regards, directly from them." That sentence is copied verbatim and does not even make sense. We have received several emails from HGV and the launch date has been pushed back two or three times since we signed up in February.
  
  Our biggest issue is still that the representative in February told us that "all Diamond Resorts" properties were being taken over by Hilton, and even showed us an upgraded suite that was being brought up to Hilton's standards. At the meeting in July, we were told we would only have access to 52 Diamond properties following the acquisition by Hilton.
  
  This is absolutely not a case of Buyer's Remorse. When we purchased the program in February we were excited about the opportunities. Only to find out, during our "Owner's Orientation", that we were being upsold. We were told that what we bought in February was not going to be of any value after the acquisition was completed.
  
  There were two major reasons we agreed to buy this package in February. First, we were pleased that the Hilton name would be associated with the package and second, that we could exchange our other timeshare for additional Hilton Honors points to use whereever we wanted. Now, we are unsure if we will even be able to use the Hilton properties because we can't get a straight answer.
  
  

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was invited by *************** (a friend) to go to Myrtle Beach. After we arrived, she said she had to attend a meeting (without telling me what the meeting was about) . The day of the meeting, which was the last full day of our stay, I dropped her off and went to find out what time the meeting would end so I could pick her up. I was then told that I could remain for the meeting. Once the meeting began, it became evident that the 'meeting' was actually a timeshare sales presentation - which neither of us were interested in. Ali G****** (Hilton employee) said "Let me just show you a couple of models so I look good for my manager". After returning from the viewings, he quoted us closing costs of $2630.30. Both of us stated again that we were not interested in a timeshare and did not have that kind of money anyway. I felt I was just being pressured to no end. He requested the necessary credit information from both of us, starting with Nearline. She told him that she has two years remaining on a bankruptcy fi ling. He told her, "No problem. Let's try anyway". After providing Ali my info, I was approved with a 757 credit score with Experian, and they approved me for a $15,000.00**************** Card. When they pulled my credit they saw that I already had over $65,000 dollars of available credit on a home equity loan on my primary home and credit cards available to me. They didn't say one word about the open credit I already had open. If they would have mention to me pay $19,000 for a timeshare out of my equity loan they knew I would said no and walked out. I only use what I can afford to pay back and they zero in on the credit I had open.
  They never took a financial statement or asked what outstanding bills I had other than what they saw on my credit report. I have many financial obligations that's not on my credit report. They never asked proof of my income or total debts at this sale. They never took a financial statement or asked what outstanding bills I had.
  

  

  Business Response

  Date: 01/06/2023

  Business Response /* (1000, 9, 2022/11/05) */
  Dear ****************,
  
  We are sorry your experience with Hilton Grand Vacations has been less than satisfactory. our Portfolio Services Team mailed you documentation on November 4th, 2022 addressing your concerns. Should you have further questions, please contact Portfolio Services. Their contact information is provided in the documentation. Thank you for taking the time to share your feedback.
  
  Sincerely,
  
  Membership Support
  Hilton Grand Vacations
  
  
  Consumer Response /* (3000, 11, 2022/11/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have not received anything from Hilton as of this date (Nov. 10).
  
  
  Business Response /* (4000, 13, 2022/11/30) */
  Dear ***************,
  
  Our Portfolio Services Team e-mailed you documentation on November 28th, 2022 addressing your concerns. Should you have further questions, please contact Portfolio Services. Their contact information is provided in the documentation. Thank you for taking the time to share your feedback.
  
  Sincerely,
  
  Membership Support
  Hilton Grand Vacations