We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vending Machines

Vending customer service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machines.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 17th at the *** (******* to) airport and purchased a charger box for $21.66 from your machine and nothing was dispensed. After trying several times to connect to your customer service and being disconnected I was on hold for over an hour and had to catch my flight. I am requesting a refund since the machine did not dispense the purchase. Thank you

    Business Response

    Date: 03/18/2024

    Hello. 

    I hope this email finds you well. We just sent an email to the customer requesting all of her transaction information. As soon as we receive the information from the customer, we will process her refund. 

    Thank you. 

  • Initial Complaint

    Date:05/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 4th at the Chicago airport I attempted to make two purchases of 68.68$ each from their Lego vending machine (ORD E1 LEGO) the vending machine did not vend the product on either attempt and my money was not refunded. I have attempted to contact the merchant 4 times. Twice through their website and twice through direct email. I have not received any sort of response in either case. The merchant has made no attempt to respond or resolve the matter and my credit card company is unable to do a dispute on my behalf due to the fact it was a physical purchase.

    Business Response

    Date: 05/03/2023

    To whom it may concern:

    The customer submitted a refund request on 04/04/2023, he stated that one of our machines did not dispense 2 Lego sets. On Wednesday April 5th we looked up the transaction and found his transaction, which changed the case status to “refund pending”, this can take up to 3-4 days to be processed. On April 9th he submitted a follow up case and sent an email explaining what had happened the day of his purchase. When I looked up his case it was still pending but never noticed it was not approved. On May 1st, we began a further investigation and noticed the case had been pending this whole time but was not approved which is my mistake as the customer service representative. I do apologize for not noticing this issue and for the refund taking this long. As of today, the refund of 98.98 has been approved and was processed, this should appear in the customer’s account within the next 3-5 business days. Again, I apologize for this incident and will watch closely my next cases.

    Vending customer service 

    Customer Answer

    Date: 05/03/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory. Thank you for amending the problem.


    Sincerely,

    ***** ******

Vending customer service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.