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Business Profile

Web Design

Builderall LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I unsubscribed from Builderall a few years ago and yet still keep getting spammed by their emails.I unsubscribed via the "unsubscribe" button at the bottom of the emails they send several times now and every time it says "unsubscribe successful" after I do it.I also contacted support 3 times at least in the past month to stop getting emails and keep getting sent their sales emails.Images and proof of everything is attached. They keep harassing me with their sales emails despite me specifically unsubscribing over 5 times in total, via clicking the button, and contacting support. This is completely inappropriate, is literal harassment, and is totally unacceptable.

    Customer Answer

    Date: 09/10/2024

    Despite all that, and the support team swearing 3 times that I will get no more emails, I received yet another email from them today. Image attached.

  • Initial Complaint

    Date:06/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Builderall LLC Deleted my company after misplacing or deleting all my web site that was ready to go on-line. All my work, design and effort was lost. I did not request to delete my account and was in the process of searching my website in their system with *****, from Builderall

  • Initial Complaint

    Date:06/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was double-billed for a service from Builderall beginning on May 29, 2022 to May 29, 2023. The redundant charge was for $29.90. The vendor redunded the amounts for this year, but said they were unable to so for 2022 (see final message of attached dialogue with the support team. They directed me to file a dispute with my payment company Paypal. I filed four cases with Paypal before receiving a reply that it had been too long a period for them to process the dispute. The closed the four cases I had filed. I have asked that Builderall provide a credit if they are unable to offer a refund, as the amount in question is worth 12 months of my current subscription. I would guess that they were aware that the older payments could not be disputed based on the time that has passed.

    Business Response

    Date: 06/09/2023

    Good evening!

    We appreciate you taking the time to reach out to us. 

     

    We would advise to, please continue all communications on the ticket generated as we are happy to come to a solution. We hope the solution that was provided on your ticket has met your needs. Unfortunately, we are unable to provide a refund of all charges due to *******s limitation to how far back you are able to execute refunds and disputes, but we are able to provide credit to the correct amount.

     

    Thank you for being patient and collaborative with us. :)

     

    Hope this helps, and happy building!

    Customer Answer

    Date: 06/12/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *****

  • Initial Complaint

    Date:09/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From January of 2022 to September 2022 Builderall has been double-billing me for the same service and will only refund the last 30-days.

    Due to a clerical error on their end I am having to pay for their mistake: Paying 2X for a duplicate service I never used or asked for.

    I am nauseated by their lack of integrity and complete lack of ownership of the situation.

    Business Response

    Date: 10/27/2022

    Business Response /* (1000, 8, 2022/10/03) */
    Contact Name and Title: Gustavo - Support Manager
    Contact Email: [email protected]
    Good morning!

    We were able to locate the initial cancellation request that wasn't executed properly internally. We have made the amends to provide all refunds requested by the client after the mentioned cancellation request.

    We apologize for the confusion and inconvenience. Thank you for your patience and collaboration with us!

Builderall LLC is NOT a BBB Accredited Business.

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