Complaints

This profile includes complaints for Central Heat and Air, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Central Heat and Air, L.L.C. has 2 locations, listed below.

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  Central Heat and Air, L.L.C.

  PO Box 2516 Ormond Beach, FL 32175

  
• 

  Central Heat and Air, L.L.C.

  1575 Aviation Center Pkwy STE 504 Daytona Beach, FL 32114-3862

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 new ac units installed 2/14/2022
  Immediately had problems with 1 upstairs unit blowing heat only, took 1 week for warranty service and Michael/owner of company was able to get working and described as sticking valve from installation debris, on about 3/10/2023 problem occurred again, I have left approximately 35 voice messages for warranty service and cannot get a return call or any answer on phone. Finally called out another company to check unit, other company stated valve was sticking in heat position and needs replacement and made a temporary repair disabling heat function. I still cannot reach Central heat and air for warranty service and unit is less than 2 years old and still in warranty period. I would be satisfied if central heat and air contacted me and honeyed warranty repairs and reimbursement for emergency temporary repair
  
  Is central heat and air still in bussiness?

  Business Response

  Date: 08/17/2023

  Mr. ******

  We are just now seeing your correspondence to us through BBB. I am responding here briefly so you are aware that your attempt to contact us has been successful via these means.

  I will be reaching out to you directly at the start of next week to schedule a day and time for us to check on your unit(s). 

  My sincere apologies for any delays you had in hearing back from us, our St Augustine office has been unmanned for a few good months. Calls are not all getting re-directed properly to the main branch.

  Our main branch number is 386-265-5907. If our lines are busy please just leave one message, and we can response as soon as possible. Multiple messages delay response times. 

  Also email us anytime at [email protected] to communicate with us, or through our website *****************************

  Our staff is working hard this time of year to keep up with the demand the summer heat has on us all, and we look forward to assisting you soon. 

  Again, a million apologies. 

  Thank you,

  Lucy