Complaints

This profile includes complaints for Audible Illusions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Audible Illusions has 2 locations, listed below.

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  Audible Illusions

  8 Mill Run Ct Ormond Beach, FL 32174-4882

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  Audible Illusions

  PO Box 2505 Ormond Beach, FL 32175-2505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my modulus 3A preamplifier to Audible Illusions to be repaired on 12/6/2022 with a $98 check for a diagnostic fee. It was deliver to their address 12/10/2022, I called to make sure it had arrived and was told by Jerry they had received it. I called a week later to find out what the problem was and could it be fixed. I was told the volume controls would have to be replaced. I was also asked to send $500 to start the repair. I sent on 12/19/2022 a Discover credit card payment for said amount. I called two weeks later to see how the repair was coming and was told additional repairs would have to be made as well. In January I called to see how repair was coming and was told they were making progress and offered to send me photos, I received no photos. I waited two weeks and checked on progress again being told they have taken all usable parts off the circuit board and were making progress. I called again on 2/9/2022 and was told they were at the same junction of repair as before, I advised Jerry this is what I was told two weeks ago. I then asked if I could have a date the unit would be repaired by and told that was not possible. I also asked for a estimate for the cost of the repair and was told by Jerry he could not make a estimate. He said he would send photos of progress, which again never arrived. I have never heard of anyone who could not make a estimate for repair or service performed for anything from a professional. They already have $598.00 dollars from me plus the unit had $325.00 of tubes that were purchased from them 7/2022 but not installed till 11/2022. So far, I have $923.00 into this unit and don't know if I will ever receive it and at what cost to me!