Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with the unprofessional and misleading conduct I encountered while working with this company, specifically ******* From the start, I was asked for 50% upfront, along with a Docusign agreement (Invoice 4150) stating the job was complete BEFORE any work had even begun and that he would choose the mediator when things go wrong. This raised serious concerns about the companys transparency and business practices. Because I asked questions and could not understand his non-English speaking measurement guy, ****** stated via text that he will no longer work with me.Communication was poor throughout the entire process. My attempts to reach out were often ignored, and when I did hear back, responses were dismissive and sometimes hostile. At one point, the business owner even screamed at my husband, asking, ARE YOU GOING TO DIE? and hung up on him a completely unacceptable and unprofessional reaction.After agreeing to a refund, less a 15% restocking fee per ******, I received a check that was short by $364.40 even after the 15% restocking fee. When I nicely reached out via text to resolve the issue, the response I received was simply, "we are done. & Miss *** Do not contact any more." Despite presenting himself as a Christian businessman, my experience showed a clear lack of ************ bank would not release the funds immediately stating, "The availability of your funds is delayed... we believe there's an increased risk that the deposit may return based on confidential information that indicates the check may not be paid." This kind of behavior appears to be a pattern, taking advantage of customers who are unlikely to pursue legal action over small amounts. I expect the remaining balance of $364.40 to be refunded, but given the lack of professionalism so far, I have little confidence this will be resolved.

  Business Response

  Date: 11/18/2024

  Unfortunately we can not talk with any other person, besides the customer whos name in the signed invoice  

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22570663
  
  I am rejecting this response because: These are the games this man plays. My husband is ****. We are married, therefore we are both filing this BBB complaint. For starters ****** didnt even get his name correct as you see on the original invoice he entered Joshs name as ****. This is ridiculous! If we need to update the complaint to reflect my husbands name, lets do it. This is exactly why we terminated our business with him. Because he plays games and refused to work with me, the homeowner. His avoidance does not correct the complaint. 
  
  Sincerely,
  
  **** & *** *******

  Business Response

  Date: 11/19/2024

  Nothing else to say. at this moment. 

   

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22570663
  
  I am rejecting this response because:

  
  His unwillingness to take responsibility is not unexpected, given the circumstances. There is little he can assert when it is clear he is entirely at fault. I do not accept his attempt to deflect accountability, and I respectfully request that the case remain open, in line with the other four OPEN complaints. This is due to his demonstrated incompetence, and I feel it is important to protect future customers from a similar experience.   
  
  Sincerely,
  **** & ***

  Business Response

  Date: 11/19/2024

  nothing else to say at this point.

  Business Response

  Date: 01/08/2025

  Good afternoon. 

  Miss *** is not in our data base. We have not any invoice or contract with her. 

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22570663
  
  I am rejecting this response because: hes changed the name on the invoice multiple times. My husbands name isnt **** either. Its ****. He will do anything to avoid responsibility. 
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 01/09/2025

  Good morning

  Miss *** is not in our data base. 

• Initial Complaint

  Date:07/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered countertops for 2 bathrooms and a kitchen, paid the deposit and selected our slab. Went through the process of having them come out and measure and all seemed well until we the installation. During installation the installers had no paperwork to double check against to make sure the appropriate materials were at the correct location, or for installers or customers to sign off on. Say all that to get to the point that the kitchen and one bath were installed with correct material. The master bath vanity was a different stone altogether. When I asked the installer about the the countertop being the same he said "No" that they were different. I asked him why he installed it and he responded with "I dont know, maybe the paperwork changed." I replied that all countertops should be the same. This was 7/20/2023 and I make the installers remove incorrect countertop. Installer proceeds to call Thiago to explain the situation and then hands me the phone. Thiago tells me he will check on some paperwork at the office and contact me after 9am the next morning 7/21/2023. 3 pm of 7/21 rolls around and nothing from Thiago. I call the office and no one answers the phone. I go to the office and his son is the only one there and rather rude. Calls his father but I dont speak with Thiago and only get a verbal from his son that next Thursday I can get the rest installed. No written conformation, no trustworthy verbal conformation. Beware that these people will add bogus charges, present bogus pricing and over measure by adding a couple additional extra sqft to the invoice. But they want you to believe that they are good Christian people by placing (John3:16) on everything. BUYER BEWARE!

  Business Response

  Date: 07/24/2023

  We did fabricate one vanity using a wrong color, doing installation on July 20, 2023. It is a mistake that and was going to be corrected, and the new schedule for the vanity to be install is on July 27, 2023.

  Unfortunately, the customer did dispute the payment for the entire job which does includes 02 Vanities and 01 Kitchen. I would like to remind that 01 vanity and the entire kitchen is installed.

  Unfortunately, one mistake that can be fixed and it is scheduled for, bring more issues. - customer also bleach the contract doing it.

  We will dispute the charged and place a mechanical lien in the customer's property for the job that are completed and not paid.

   

   

   

   

  Customer Answer

  Date: 08/01/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Another fabrication by Mr. G*****, Volusia Granite and Marble has the $1800.00 deposit that wasn't disputed. I did dispute the final payment in its entirety because I can't dispute a partial payment. I offered Mr. G***** to issue another invoice or finish the job with the correct material and Mr. G***** chose to do neither, instead Mr. G***** decided to let it play out with the credit card company.

  Any efforts to place a lien on properties without justification is unlawful and unethical.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 08/02/2023

  Customer open a dispute with credit company. We are waiting for the credit company decision on this matter.  (We have a lot of materials already installed in this job.... we need to get pay for what is completed.)

  We will wait a credit card company update on the dispute first. than to proceed with any further conversation.

   

  Sincerely

   

  Thiago G*****

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2021 not sure of the date right now. Around 4,000.00 I have copies of the checks but am currently not near home. Ordered a countertop for my final home wanting it to be perfect. What they put in might have been what I picked out, it should have never left the fabrication shop. At this point I would like all my money back. The owner sent people to fix my top they told me it couldn't be fixed the way I ordered they could flatten the edges. And the sink could not be fixed at all, I cut my hand when I clean the sink. Going back into there shop the owner told me that I was not telling the truth and that his guys wanted to fix my top. They came and told us it couldn't be fixed the way I wanted. What about the way I ordered it. I could have flat edges and the sink just couldn't be fixed. They his guys gave me several stones to go look at I did and took my pictures along asking these other places what might have happened to make this happen. I never said where I got my top from they said maybe a dull blade.

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 6, 2022/10/19) */ Good afternoon We couldn't find in our database any customer name ************** Sincerely