Reviews

Review Details

• Review fromDamaris R

  Date: 06/14/2024

  1 star

  Damaris R

  Date: 06/14/2024

  This company is a FRAUD, I took a test for my continuing education on Cosmetology, the book they sent was CFL10SE23. When I took the test over the phone today the Elite person taking my answers graded me and told me that question on the book Num. 11, I had it wrong. the question was answers either... A) True or B) False. Question Num 11 was; Should a professional person disclose in their place of work the fact that they are HIV positive. My answer was B) False. The Elite person marked my answer wrong when My answer was right as not only it is FALSE, NO ONE is obligated to disclosure their HIV Positive status since is personal matter and can bring negative reaction on the place of work for them, on the ELITE BOOK CODE CFL10SE23 page num. 24 specifically confirms that my answer was correct. I argue over 20 minutes over the phone with *********, the Elite educator and I even challenge her to take her own company book page and read it for her self that my answer was correct based of facts in their own book it self but, her response was that they do not have an Elite book, they just take the questions over the phone and summit them in the computer and the system grades the answers according of what ever they have in their system. I summited a complaint to Elite, CASE num. SPC2588789 for a supervisor to contact me and correct this default in their system since obviously ELITE HAS THE ANSWERS WRONG but they still grade people on their wrong answers. Specially something like this about HIV/AIDS... it is very Wrong for this company to grade a test with the wrong answers. They not only own me an apology, they need to correct this issue since Thousands of people use this company and this particular test and they will all get the same wrong grade because ELITE REFUSES TO OWN THEIR MISTAKE AND ASSUME RESPONSIBILITY.

  EliteLearning.com

  Date: 06/28/2024

  Thank you for the valuable feedback provided and bringing this issue to our attention. We sincerely apologize for the frustration and inconvenience you experienced regarding question 11 of your Cosmetology continuing education exam. 
  
  We have reviewed your case, including the information provided on page 24 of our book (CFL10SE23), and confirmed that your answer was indeed correct. Our system incorrectly marked it as wrong, and we deeply regret the error and distress this has caused you. 
  
  Please rest assured that we have corrected the issue in our system to prevent this from happening in the future. Your case (SPC2588789) has been updated accordingly, and your correct answer has been recorded.  
  
  We value your feedback and are committed to ensuring the accuracy and integrity of our educational materials and assessments. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we resolved this matter. 

• Review fromMary Jane D

  Date: 05/23/2024

  1 star

  Mary Jane D

  Date: 05/23/2024

  This company is trying to sell a training that New York State provides for FREE. New York State recently updated their Mandated Reporter training and all licensed professionals who are mandated reporters must take the new training before renewing their licenses. ********************** is sending emails using scare language and linking to their own site "for more information," encouraging people to spend money on a class that is FREE to all New York State Mandated Reporters. This is unethical and reprehensible behavior and makes me question how they do business and the quality of their offerings.

  EliteLearning.com

  Date: 05/31/2024

  Thank you for the valuable feedback provided. 
  
  We understand the importance of the New York State Mandated Reporter training and the fact that it is offered for free by the state. Our intent is not to mislead or pressure anyone into purchasing our training. We strive to ensure our communications are clear and transparent. 
  
  Colibri Healthcare offers a training course to meet the updated mandated reporter training as a service. Emails promoting it are meant to provide information to licensees who must complete the updated training. Licensees are not required to complete Colibri Healthcare's paid training course.  
   
  Many organizations, including CE providers, offer a paid course to meet this training requirement. In fact, the ***** office provides a list of approved providers from which to choose. Colibri Healthcare offers a training program approved by the state to meet the requirement. Many licensees prefer doing all their continuing education and mandated training via a single provider, enabling them to track all their requirements and compliance in one place. 
  
  We value your input and are committed to maintaining ethical business practices.  
  
  If you have any questions or require additional information, please do not hesitate to contact me.

• Review fromBonnie M

  Date: 05/07/2024

  5 stars

  Bonnie M

  Date: 05/07/2024

  I used this company for the 1st time this year and I actually had no issues. I received my 15 CEU's for *************. They originally sent me a book and I completed everything on line, made my payment on line and printed my certificate. Hope this helps whoever is reluctant to use this company because I found them very easy to deal with.

  EliteLearning.com

  Date: 05/21/2024

  Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our service easy to use and that you had no issues obtaining your 15 CEUs for **************
  
  Your feedback is incredibly valuable to us, and its wonderful to know that our efforts to make the process straightforward and convenient are meeting your needs. We greatly appreciate your trust and support, and we look forward to continuing to provide you with excellent service in the future.
  
  If you have any further comments or need assistance in the future, please dont hesitate to reach out. Thank you once again for choosing our company and for your kind words.

• Review fromLL W

  Date: 01/11/2024

  1 star

  LL W

  Date: 01/11/2024

  I purchased the package that was supposed to meet the state nursing requirements (Case #SPC2451466). Unfortunately, it failed to meet these requirements. So unfortunately, they failed to include one class in the package. When I called to attempt to rectify the problem and I got nothing but the run around. Fake manager call back to no management call back to wait on it! At this point just refund me my money, you falsely advertised your package/service.

  EliteLearning.com

  Date: 01/31/2024

  Upon investigating the matter, we have identified that there was an oversight on our part, and we acknowledge the importance of including the required course content to meet your state's regulations.  
  
  Resolution Taken 
  
  To address this issue, we are taking the following steps: 
  
  Immediate Access to Missing Course: 
  The course was updated to our package to include access to the missing course: Alzheimer's Disease and Other Dementias: Symptoms, Stages, and Communication Strategies required by your state. The customer was given the course for free as an add on to the package for her to complete to meet the state requirements. 

  
  Review of Procedures: 
  We are conducting a comprehensive review of our procedures to understand how this oversight occurred. Our goal is to enhance our processes to prevent similar occurrences in the future. 

  
  Free Course:  
  The customer was given the course for free as an add on to the package for her to complete to meet the state requirements. The customer was able to complete and have full access to their certificate. 

• Review fromShinita J

  Date: 11/17/2023

  1 star

  Shinita J

  Date: 11/17/2023

  I've been doing this course for a few years now but this year has not been favorable. There seems to be an issue with reporting ce's. I have spoke with multiple representatives via phone and email about such issue and there has been no resolution. My ce's were not reported as discussed but instead I continuously am being told 24 to 48 hours. I will not use this resource again

  EliteLearning.com

  Date: 12/06/2023

  We carefully reviewed the details of the complaint, and it became evident that the course the customer completed, Georgia Nursing Professionals CE Correspondence Package, was not showing as reported to the Alabama state but on our side, it was reported successfully. The Customer Service team had created a ticket for the customer to have an additional credit added from Georgia to Alabama. This was submitted the same day as the customer contacted us initially. The customer contacted us again shortly after that stating her hours were still not showing for Alabama on the state’s side. We then contacted our regulatory team to have them re-submit the hours.  
  
  Resolution 
  The hours were resubmitted to the state on 11/20/2023 and the student was able to renew her license prior to her expiration date. Our team has reviewed and enhanced our internal processes to ensure greater diligence in having the hours posted on the state’s side in a timely fashion.  

• Review fromYun H

  Date: 06/01/2023

  1 star

  Yun H

  Date: 06/01/2023

  I purchased class in May 2022 and I recognized this company billed me again in May 2023 same-day to use my credit card info without my authorization.

  EliteLearning.com

  Date: 06/12/2023

  We apologize for any delay in processing a refund on your account. We were able to locate where you were charged for an auto-renew membership for $197.00. When a student purchases a membership, they are opting into an auto-renew membership agreement unless they choose to discontinue it prior to the charge a year from the date they purchased.  
  
  On our website in the membership description, it states: “The All-Access Pass is a 12-month, auto-renew subscription valid for the state and profession selected. You can cancel the automatic renewal by contacting customer service.”. Once the purchase is made by the student, we send a follow-up email where it also provides the information above regarding the auto-renewal.  
  
  I see you did contact our customer service line back on 6/1/2023 and informed us you were disputing the charge with your bank. At that time, we advised you to wait on a resolution from the bank. If the charge is disputed, the bank would then return your money. However, you called again on 6/2/2023 and reached a representative, and were refunded the full $197.00 for the auto-renewed All Access Pass membership. The refund has been fully processed on our side and again we apologize for the delay. 

• Review fromMARIAN C

  Date: 05/31/2023

  1 star

  MARIAN C

  Date: 05/31/2023

  I received a book with offer of Nursing CEU no stressn no test for $38.95. I spent ample time reading the material and finally was ready to register to get my certificate. Upon registration, I could not pass the payment information. It keeps kicking me out. I sent an email to their Customer Service and followed the instructions. When I searched for the site, I got a warning that it was not safe. I continued and another company Nurse Ce of some sort popped up. I was hesitant so I tried again using a different browser. Same warning but I pursued but then I was having second thoughts and I read the reviews on BBB and I was really worried. Now, today is my last day to complete my requirements for renewal and I am really disappointed. I have to search for another company. Thank God, I did not send my payment yet. It owuld have been a disaster!

  EliteLearning.com

  Date: 06/12/2023

  I apologize for the trouble with enrolling in classes straight from the correspondence book that you received. I was able to locate your account and see you emailed our customer service team back on 5/31/2023. We included instructions on how to resolve the issue and I’m sorry to hear that you did not have any luck. At this time, we assumed the issue was resolved on your end as you did not respond or reach out via phone or chat. In our correspondence books, we give the option to contact our customer service team by phone between the hours of 9am-6pm ET.  
  
  Resolution Taken: Unfortunately, we did not come to a resolution as she enrolled with a different company. However, this was brought to our IT team's attention and is being investigated further, so our future customers do not experience the same issues. Again, I sincerely apologize for the troubles you experienced. 

• Review fromTawanda H

  Date: 10/27/2022

  1 star

  Tawanda H

  Date: 10/27/2022

  I paid for CE for my cosmetology license and they reported it to my facial license. Why is that? I took a test for cosmetology. The Representatives Anna And Bratt stated that I would have to wait another 24 to 48 hours to talk to a manager to correct the problem to link the CE to both licenses. This is poor customer service and lack of accountability. Why not report the CE that was requested and not what Elite Learning chose to report. This is very unprofessional and is not the way it should be reported. This could cause a person to loose their license due to waiting on Elite to correct their mistake. Very upset customer!!

  EliteLearning.com

  Date: 10/28/2022

  I apologize for the poor experience you had with our team. We have resolved the issue & ensured your hours were reported correctly. We are using this opportunity to do some training for our team and to improve our system. Thank you, Cindy
  Poe