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Business Profile

Essential Oils

Deep South Fragrance, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Essential Oils.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased from business February 6, 2025. Today is, April 5, 2025 still waiting on three bottles of a ptetty decent size order of fragrance oils. This company is dishonest. They will print ypur **** label and not send ypur package. Email after Email and being lied to , and now no response. But i have paid you, so why not send me what im owed? I waited 6 months before I ordered from this company again, because sadly it wasnt the first time. But, I get it...but, stated hired help things corrected, clearly dishonest again. Just send the products, people have paid for. Thanks.

  • Initial Complaint

    Date:04/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Deep South Fragrance Company on March 4, 2025 in the amount of $87.42 - order number *****. Their website stated that they have a 2-8 business day process time. I own a candle business and am dependent on receiving supplies in a timely manner to effectively run my business. I hadn't received my order by March 20th, 2024, so I sent an e-mail inquiring about shipping time, with no response. I sent another e-mail on March 24th requesting a refund, I also received no response. I had to make an order with another candle supply company at this time and no longer needed my order since it still had not shipped. I sent another email on 4/1 and have not received a response from the seller. I would like a full refund at this time, but the owner is not responding to my emails and inquiries.

Deep South Fragrance, LLC is NOT a BBB Accredited Business.

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