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Business Profile

Vending Machines

Simple and sweet vending

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machines.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought Vending Machines and I spent $1800 and was promised locations with the vending machines its been almost a year and I currently have two locations and I have six other Vending Machine sitting in my garage and I want my money back because I was not getting what I paid for

    Business Response

    Date: 09/03/2024

    *******************

    I apologize for the delayed response as we have very time consuming

    family health issues happening at this time and your BBB letters have gone

    to spam.

    We are the only company that actually does what we do. We sell a complete package

    which involves custom machines, shipping and the new vendors locations for them to

    place their machines. Getting the locations is the weak link in the system because by law it

    has to be done by 3rd party. I have 2 locators and both have over 30 years experience

    in securing locations for people all across the Country and because of current technology it

    is done completely over the phone.

    The stories vary between this vendor and her locator and it comes down to expectations

    and timing. In a busy time we secure as many as 100 locations a week, so to not secure locations

    for someone is actually unusual. In some areas it is more difficult than others but never ever impossible.

    We have tried to coordinate with the locator and the vendor several time but timing seems to be off

    somewhere along the line and it truly has gone on much longer than normal.

    We are a factory direct sales company and do not get refunds back from the factory once an order

    is placed so we are never able to issue refunds although we have compensated vendors in various ways

    to keep everyone happy. We have over 600 vendors after almost 4 years of business and as you can see do NOT

    have complaints. Although I can not give ****** her money back I have told her I would try to help coordinate

    a sale of her machines to another local person as we have done several times and we are more than happy to

    keep working on her locations. Thank you!

    Customer Answer

    Date: 09/03/2024

     
    Complaint: 22013845

    As *** has stated the purchase price came with the locations it has been well over a year and the only time I ever hear from him is when I complain I dont have any locations and I always hear the same thing over and over again theyre working on it. If it is so easy for them to come up with all these locations, how come I have received two out of my six ***************** I no longer want the locations anymore as I am frustrated with the way that the system has worked because it hasnt I want my money back because I was not sold what I paid for I was sold **************** with no locations which was not part of the deal who would buy $1800 worth of vending machines with no locations. The time frame has been exponential and this is not right I would like my money back. 

    I am rejecting this response because:

    Sincerely,

    ***********************

    Customer Answer

    Date: 09/03/2024

    Here are a few conversations we have had and I have many more dates back to August 2023 to August 2024. I did not get what I paid for and over and over in text he says they are working on it or some excuse jury duty, death in family etc. sorry but its been over a year and I was promised locations with  only receiving two. I know that these machines did not cost $1800. I really would like my money back and not just some of it now I want all of it. I have asked for half but this is not a business that is run ethnically 

    Customer Answer

    Date: 09/03/2024

    Here are a few conversations we have had and I have many more dates back to August 2023 to August 2024. I did not get what I paid for and over and over in text he says they are working on it or some excuse jury duty, death in family etc. sorry but its been over a year and I was promised locations with  only receiving two. I know that these machines did not cost $1800. I really would like my money back and not just some of it now I want all of it. I have asked for half but this is not a business that is run ethnically 

    Customer Answer

    Date: 09/03/2024

    Here are a few conversations we have had and I have many more dates back to August 2023 to August 2024. I did not get what I paid for and over and over in text he says they are working on it or some excuse jury duty, death in family etc. sorry but its been over a year and I was promised locations with  only receiving two. I know that these machines did not cost $1800. I really would like my money back and not just some of it now I want all of it. I have asked for half but this is not a business that is run ethnically 

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Be very cautious about doing business with ******************* of Simple and Sweet Vending. He will make a lot of promises to get your money. This is the slowest company I've ever dealt with in the 48 years of my life. I've spent over $3500 since December 2023. It's been disaster after disaster since placing my first order before Christmas in 2023. It took over two months to get four candy machines. Since then, I've given them another chance and most recently placed an order in March 2024. I received a partial shipment of the order in May. They still owe me for the other half of the machines that didn't come. I finally requested a partial refund, which I've yet to receive as of July 10, 2024. All I've asked for is half my money back for the machines I didn't receive. I've heard excuses after excuse since doing business with this company. They don't keep machines in stock, so be prepared to wait for months to get your order if ever. Then, when requesting a refund, you can forget it. I could write a book with the excuses I've heard. Also, I've received messages from other customers asking me if I've received my order. So, obviously, there are major issues with this company that are not being addressed. I'm done. Just want my partial refund and move on. So if you're thinking of doing business with this company (DON'T) ! There are plenty of other options out there where you will receive your machines lightning fast. So do your proper research and don't give this company your money.

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this merchant ***** dollars for a package of 10 vending machines for which they only sent 5 machines. The transaction was done online through their website on Nov 6 2023. The merchant keeps giving excuses of why they havent sent the machines and are refusing to give a refund for half of the machines they did not send. They are still promoting packages for sale on their website. This merchants is fraudulent and should not be allowed to do business.

    Business Response

    Date: 01/29/2024

    Hello- Due to year end and Holiday shipping delays

    and because some of our products experience International

    shipping delays our factory has been running behind and

    this customer has been totally shipped and is good.

    Thank you!

    *******************

    ************

Simple and sweet vending is NOT a BBB Accredited Business.

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