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Business Profile

Web Design

The Church Co

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company offer free 14 day website and then $34 after the trial period. I tried to cancel the website and they still charged my card January, then they tried to charge the card again in Feb. and still trying to charge me. I have sent email and IM today they told me I have to pay the past due before I can cancel.

    Business Response

    Date: 04/17/2025

    Business
    Most Recent Message
    Date Sent: 4/15/2025 9:11:16 PM

    The customer signed up for a free 14 day trial. At no time during that trial did we ask for them to provide credit card details nor did we request payment.
    The customer willingly signed up for a $34/month subscription on January 31st and we charged their card.
    The customer reached out and asked to cancel their account in February. Our support team provided a cancellation link that the customer never clicked so the account remained active
    The customer reached out again and asked to cancel, however, they did not provide their account details to our support team so we could not go in and cancel the account for them (this was after we already provided the cancellation link that they did not access).
    The account remained active so our payment system attempted to charge their card again in February however it declined. I have now manually cancelled the account and we have taken a loss as the customer never paid the outstanding amount owed.


The Church Co is NOT a BBB Accredited Business.

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