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Business Profile

Cleaning Services

Two Maids & A Mop - Oviedo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service paid and promised were not provided. Manager is rude and unwilling provide a proper resolution. Check list for services was provide pre payment but less than half of those services were actually completed. Management refused to refund the difference services paid and services provided. Some photographable evidence are provided, as well as that check list provided by the company with service not provided marked.

    Business Response

    Date: 01/19/2023

    Hello *****,

    Thank you for your business. I'm sorry that you didn't have a good experience with us. After talking to the manager, our experienced team, who provided the service and my own audit, I don't think there was any way that we could've made you happy. ********* is an excellent manager and never, not once, in his 4.5 years, any customer has labeled him as "rude". The only "rude" person here is the way you communicated with him via text. He tried to call you several times to work on a workable solutions and you wouldn't even pick up the phone. We asked you for pictures of the "problem" areas and you sent back 2 or 3 pictures of a lampshade and something else that'd literally take a minute or two to address. The only reason why we are a "shady" and "rude" company to you was because we don't tolerate your behavior toward us. You wanted us to do exactly what you say or you are going to go on here and blast our business. Your venomous comments regarding our business or our how we compensate our amazing staff were laughable because nothing was further from the truth. We also saw how you weren't so kind to other businesses as well on your past reviews. Top heavy on emotions and very light on facts. We are a reputable and honest company with a strong emphasis on customer service and satisfaction. That will always be the way we conduct our business.

    ***************************
    Two Maids & A Mop

Two Maids & A Mop - Oviedo is NOT a BBB Accredited Business.

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