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Business Profile

Marketing Consultant

360 Creative Design, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep on contacting me. Phone call after phone calls and have requested them to stop calling. They also keep texting me from different numbers. Have given warnings to delete my number but it does not work. Told them they are harassing me at this point.

    Business Response

    Date: 06/30/2024

    Good afternoon,

    We have received a complaint from the Better Business Bureau regarding fraudulent calls and texts originating from our business phone number. We have not made any outgoing phone calls or sent any marketing emails this year, and our number is clearly being spoofed by a fraudulent caller. Since they have received text messages from various numbers, this demonstrates the fraudulent nature of these calls and texts.

    We understand the frustration of the person who filed the complaint and suggest that they use the call blocking feature on their phone to block these fraudulent calls. If they are using a landline phone, they can contact their provider for the call blocking code.

    In summary, we have not called any customers or received any complaints from any customers. Our number is being spoofed and is being used for fraudulent outgoing calls and texts. We are unable to control this because they are not actually calling or texting from our number.

    Sincerely,

    *****************
    360 Creative Design,LLC

360 Creative Design, LLC is NOT a BBB Accredited Business.

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