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Business Profile

Pool Contractors

Amenity Pools & Spas, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Amenity Pools & Spas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Amenity Pools & Spas, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    • Initial Complaint

      Date:08/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have used poolman services since spring of 2022. They were bought out by Amenity ************* and our service has been bad this summer. At the end of June, we had a green pool! We pay them to come every week to treat and clean our pool, so it should've never gotten this bad. We have called them multiple times for someone to come out and fix the pool. Someone came out and took pictures of how bad it got. I ended up talking to a supervisor who said it should've never happened. They ended up shocking the pool, but there is still algae around the edges of the pool. I have continued to reach out to them to get it fixed and they do not respond. I also tried to get our money back for June and July since we are paying for services and they are not doing their job. We pay them $176.34 each month. Also one of their technicians took out one of our pool toys while cleaning the pool and significantly damaged our turf. It was a large clear circular inflatable and when it was set on the turf all day the sun went through the clear plastic and burnt our turf. There is a huge circle shape burn **** on our turf. I reached out to the company to inform them of the damage done by one of their technicians and they refuse to cover the costs. The quote to repair from our turf company was $600.00. I just want them to cover the cost of the damage they did and reimburse us for the last two months. We have been unable to use our pool due to the problems with the algae and chemicals. The total settlement I am asking for is $1,000.00.

    Amenity Pools & Spas, LLC is NOT a BBB Accredited Business.

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