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Business Profile

Roofing Contractors

Safe and Sound Construction and Roofing LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Roof was replaced and a total of $17,522.82 was paid by me and my insurance company. The materials and workmanship was completed correctly. I am only requesting that I get a itemized bill showing the type and amount of the materials used as well as the cost to me for the material. I am a retiree of ***************** and entitled to a employee rebate for materials used. In order to file for my rebate I need the itemized cost.

    Business Response

    Date: 07/01/2025

    Thank you for your review and for choosing Safe & Sound Construction and Roofing. We’re glad to hear that you’re satisfied with the completed work and that everything was done correctly. We completely understand your request and would be happy to assist you with the documentation needed for your rebate.  Our office staff is currently work on your request and should have that to you soon.  

    We appreciate your business.  Please don’t hesitate to reach out to us if you need anything further.

    Warm regards,
    Safe & Sound Construction and Roofing


    Customer Answer

    Date: 07/02/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23541813, and find that this resolution is satisfactory to me.




    Sincerely,



    Alfred Cloutier

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has serious communication issues. We went through our homeowners insurance in order to get our roof ***laced and this company was suggested to us by one of our neighbors. So we reached out and started the process. Through the process the communication was alright, however, after the roof was ***laced it was a nightmare to try to communicate with them. They never sent us a final cost adjustment after our insurance, so we didnt know what to pay at the end. Then out of nowhere, with no prior communication they put a lean against our house. After reaching out (several attempts) we finally got that squared away. But now, after reaching out a few more times, via different channels, I have not received documentation stating that we are paid up and that the lean was taken off our house. Attached is a picture of our final payment due, which was given to our sales *** in the form of a certified check. And then no communication after that.

    Business Response

    Date: 04/29/2025

    Thank you for your feedback. Im truly sorry to hear that our communication did not meet your expectations. We always aim to provide clear, timely, and helpful support, and I regret that we fell short in this instance.
    Please know that your concerns are being taken seriously. We are reviewing what happened to understand how we can improve going forward. 
    Your satisfaction is important to us, and I hope we can restore your confidence in our service.



     


    Customer Answer

    Date: 05/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** *******

Safe and Sound Construction and Roofing LLC is BBB Accredited.

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