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Business Profile

Heating and Air Conditioning

Cool Heat Guys of Northwest Florida, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cool Heat Guys of Northwest Florida, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cool Heat Guys of Northwest Florida, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a claim with my warranty company about my HVAC, they assigned Heat Cool Guys. The tech came out and installed the new system. They used part of the old system which was not supposed to happen because they were supposed to replace the whole system, they did not foil wrap the mastic and poured it all down the side of the unit, holes that were not sealed, and the P-trap was higher than the drain coming out of the system so water is just sitting in it. I called the county, and no permit was pulled. The company called me, after they were contacted, and gave me some excuse about it falling through the cracks, which I do not believe. This is their business, and it is the law. They wanted to come out and look at the issues, but I told them, since I was told the job was completed, I wanted the inspection to be done first, and they agreed. Then they changed their minds. The breakdown of the large portion I had to pay out of pocket, from the warranty company, listed electrical modification. No permit was pulled because they are not licensed to do electrical work. They told the county that they didn’t do any electrical work. Either they defrauded me, or they lied to the county, or they lied to the warranty company. The tech called me and told me that he hadn’t placed the pad on the outside unit, which I did pay for, because the company didn’t give it to him, they weren’t even going to tell me that. He had excuses as to why he did a bad job such as: he had a death in the family, and he was sick. Having personal issues and doing your job should be mutually exclusive. If you can’t keep those separate it does not give you the right to come to my home and do the worst ammeter job you could possibly muster. He argued with me about the absence of foil tape around the mastic and insisted he put it there. My vents are also dripping water onto my furniture, carpeting, and floor now. I am not stupid, nor am I a push over, and I do not like being lied to or taken advantage of. This company did all of the above.

      Business Response

      Date: 12/21/2022

      We have spoken with ****** ****** and have an appointment set for Mon 12/28/2022 to address her concerns about the installation of her system. We also have been in contact with the inspection dept of Escambia County, and they will be notified after this appointment and will conduct an inspection of the system. If there are concerns that do not meet standards, they will let us know at that time. We will do everything reasonable to accommodate her concerns. 

      Customer Answer

      Date: 12/26/2022



      Complaint: 18619564



      I am rejecting this response because I am still having issues even after the tech came out today, mainly I have no power to my thermostat now and my house is freezing, and there has not been an inspection yet.



      Sincerely,



      ****** ******

      Business Response

      Date: 12/27/2022

      We have been in contact with ****** ****** and are going to be back at her house today 12/27/2022 and will address her concerns at that time. We do have an inspection of her system scheduled for Thursday 12/29/2022.

    Cool Heat Guys of Northwest Florida, LLC is NOT a BBB Accredited Business.

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