Complaints

This profile includes complaints for Hometown Contractors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hometown Contractors, Inc.

  4567 Pace Patriot Blvd Pace, FL 32571-1135

  
• 

  Hometown Contractors, Inc.

  738 Airport Blvd Panama City, FL 32405

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HTC Hometown Contractors replaced all the windows at *** *** ****** *** 32561 in June 2024.
  I purchased 106 San Carlos Ave. in Gulf Breeze, FL on 1/31/25. When I was doing some remodeling I discovered that several of the windows were installed on top of severely rotten wood. HTC came out and worked with me on the 4 Living Room windows. They removed all the windows, reframed the entire front wall, and reinstalled the windows. I was completely satisfied with the work/repair that was done. A few weeks after this, I discovered the same issue on the 2 windows in the kitchen. I reached out to HTC but they are refusing to help in any way. Please see attached pictures.

  Business Response

  Date: 05/21/2025

  We have been in contact with the new homeowner and working with them on their replacement request. To clarify, the wood rot was due to a different home improvement project done by another contractor. This was outside of the work we did on their home, but glad they trust us to perform the work. We are in a contract agreement for the additional work to be done to rectify this issue done by a different contractor.  

  Customer Answer

  Date: 05/22/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23279252, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Robert ********

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired This company on good faith that this job would be completed in a timely manner.On Feb 9 2023 we signed a contract and a check for 7K the other 7 K would be paid upon completion ,The contract stated work would begin in 8 to 10 weeks after calling and calling about when the work would start and never getting a straight answer work finally begun after the 10 weeks was up, only to be told that the shower door would take another 2 weeks to arrive..it has been a month now and finally got a text ( not even a phone call) saying it might be another 3 weeks before the door would arrive.we have asked for monetary restitution because of the breach of contract with this company no response at all from anyone on this matter. we are not rich people by any means and most of this money came from saving our ss to get a new shower..we just want them to do whats fair

  Business Response

  Date: 06/23/2023

  After reviewing your account, it appears our General Sales Manager has been in contact with you and resolved your concerns. We apologize for any inconvenience the manufacture delay caused. Thank you for understanding it was out of our control and for your patience in allowing us to explain. We appreciate your business. Hope you enjoy your beautiful new shower for many years to come. 

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered and paid for windows March 2022 ,Installed August 2022, crack in window October2022. They said it was poor installation and they would replace. April 2023 no window .

  Business Response

  Date: 05/02/2023

  We have been in communication with you
  throughout this entire process with detailed notes on timeline updates. COVID
  has really changed the way suppliers, manufacturers, and such operate. We
  experience the same frustration on our end with delays. We do our best to
  provide the best customer service and to keep our customers informed throughout
  the process. Unfortunately, the specific window you ordered has been on back
  order for quite some time. In addition to being on back order, we have had to
  re-order it three times due to our high standards. When the window arrives to
  our warehouse, we do a thorough inspection to verify the quality and if it does
  not meet our expectations, we have to re-order. Great news though, we have
  received your window in our warehouse, and it is in perfect condition this
  time. Looks like we have already scheduled a date for installation with you for
  this week. Hope you enjoy your beautiful new windows for many years to come!

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24, 2022 a representative from Home Town Contractors (Brandon, I believe his name was) came out to give me a quote on new windows for our home. I was told when I scheduled the appointment that it would only take 1 1/2 hours (set for 1pm) which was fine because I had a 5pm appointment that evening. I informed him that I was getting 3 quotes and I would be the one making the decision since my husband has Parkinson's and does not comprehend things. Brandon was here for over 6 hours and instead of leaving like he was told to do he completed paperwork with my husband to buy his windows. So when I got home all the paperwork was done (using probably misinformation since my husband has NO clue what our income is on disability). I was told it was a done deal but we could do the windows in 2 sections. Cost was over $20K. So we agreed to do the non custom windows first and when paid off then the custom. December (week prior to Christmas) windows were installed. Kitchen nook 5 windows leak in tracks but company says I am imaging it or it is coming from other source. They write in their computer it is fixed since I am the only one who feels the cold etc. They placed foam in tracks but still leaks. Feb was told by Wes that he, the representative from window manufacturer, Mike and Jordan would come out. I have yet to hear anything from them and I can guarantee if I call they will feed me more bs and their computer says issue is fixed. I have checked with neighbors who have this type of window and they do not have this issue at all. If it is coming from another source why can they NOT come out with a thermal gun and PROVE that it is NOT their windows. We have to wear a jacket in the nook if we are sitting in the area. As for Green Sky if I had NOT released the money at that specific time, I would loose financing.
  They take advantage of people with mental disabilities, on limited income, think they are 100% right & customer wrong, do NOT fix issues.

  Business Response

  Date: 04/03/2023

  We have reached out to address your concerns. We understand you have a busy schedule and are unavailable for the next several weeks. Please reach out when you have time. We will gladly come out again and resolve your concerns. 

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (September) They destroyed my window sensors back in July. I’ve been emailing regularly, calling, and they even showed up in person. Their employees lied about destroying the sensors. I have video surveillance in my home that shows everything that happened. (October): The company still has not reimbursed me the $414 for the window sensors. They gave me the option to take a check or have them pay *** directly. I chose to have them pay me directly. They’re now refusing to cut the check. I spoke with WES who is the person who initially offered the check. He told me accounting does not want to cut the check. I asked who I can talk to in accounting. He said “Hannah.” I asked if I could talk to her. He said she has no say in what happens. I then asked who did. Wes said that he himself had the final say and that it’s in the company policy to pay *** directly. I asked to see the policy. He said “No, I don’t have to show you anything.” I then said “if it’s in the policy like you say then I’d like to see it.” He then sarcastically said “do you want my employee handbook as well? I don’t legally have to show you anything.”
  
  Wes was extremely rude and combative. He says the phone conversations are recorded which I’m hoping is true so the company can review them.

  Business Response

  Date: 10/31/2022

  It is standard in our industry that alarm system components have to be reinstalled by professional alarm system companies. We spoke with Taylor and agreed to pay the *** directly for the 3 window contacts we removed during install. The invoice provided to us was for a system upgrade that was not completed. As we stated in multiple conversations with Taylor, we are willing to pay for the 3 window contacts to the alarm company at time of installation. We hope you enjoy your new windows. 

  Business Response

  Date: 10/31/2022

  I personally spoke with you last week and agreed to paying *** directly. You were going to email me the details and I have not received any correspondence. 

  Customer Answer

  Date: 11/05/2022

  
  
  Complaint: 18232778
  
  
  
  I am rejecting this response because:
  

  *** will not allow a bypass to the security system without my password. Please also respond to the declined transaction from your business. 

  
  
  
  Sincerely,
  
  
  
  Taylor ******