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Business Profile

Pizza

Dominos Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2024, on a Friday I placed an online order for pizzas to be picked up the following Saturday morning for my daughter’s birthday party. Because the order was over $50.00 I had to prepay online when placing the order.

    Saturday morning my daughter’s father stopped to pick up the pizzas, when he was informed the pizzas had not been paid for, so he paid, again.

    I waiting to make sure that the charges were not just pending in our accounts before I reached out. When I reached out to domino’s they informed me that I wasn’t the only person this has happen to.

    I sent all of the information they asked for, copies of our bank statements with the same amount taken from both of us, and they told me to reach out to my bank, USAA, and dispute the charge. They said they would continue to work with Domino’s corporate to also try to help.

    Now we’re in November and USAA informed me that they were unable to get in contact with Domino’s and prove that I had in fact been doubled charged so they were unable to refund me. I tried reaching back out to the domino’s, and even emailed corporate several times but no one will get back with me.

    Business Response

    Date: 11/25/2024

    I contacted the customer and apologized for the situation.  I explained to her that the Credit Card processing company had inadvertently charged twice.  I informed her that I would reimburse her the full amount of the charge, in cash.  She agreed and picked up the refund.  This situation has been resolved and both parties are happy with the outcome. 

Dominos Pizza is NOT a BBB Accredited Business.

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